Client Partnership Lead (FTC) in London

dunnhumby is the global leader in Customer Data Science, partnering with the world’s most ambitious retailers and brands to put the customer at the heart of every decision. We combine deep insight, advanced technology, and close collaboration to help our clients grow, innovate, and deliver measurable value for their customers. dunnhumby employs nearly 2,500 experts in offices throughout Europe, Asia, Africa, and the Americas working for transformative, iconic brands such as Tesco, Coca-Cola, Nestlé, Unilever and Metro.

About the role

We’re looking for a Client Partnership Lead to manage and grow relationships across a portfolio of clients, delivering insight‑led solutions that help them make better commercial decisions. This role is well suited to someone with a solid background in consultative sales, account management or insight delivery, who enjoys working closely with clients and internal teams to shape solutions and drive value. You’ll sit at the intersection of client delivery, commercial growth and data‑driven insight, supporting both existing partnerships and new commercial opportunities. This is not a transactional sales role. It combines hands‑on client management, insight storytelling and consultative selling, with the opportunity to grow in scope and complexity over time.

What you’ll be doing

• Managing and developing a portfolio of client relationships, acting as a day‑to‑day commercial and insight partner
• Delivering insight‑led projects and solutions in collaboration with consulting, analytics and delivery teams
• Supporting the full sales cycle across your client base, including opportunity identification, proposal development, pitching and renewal conversations
• Identifying opportunities to grow client engagement through upsell and cross sell of relevant solutions
• Turning data into clear, actionable insight and recommendations that support client decision making
• Leading regular client conversations and presentations, adapting your approach to different stakeholders
• Maintaining an accurate pipeline and forecast, keeping systems and stakeholders up to date
• Building strong internal relationships to ensure effective delivery and consistent client experience

What we’re looking for

• Experience in a commercial, account management, consulting or insight‑led role
• Exposure to selling or delivering data‑driven, analytical or insight‑based solutions
• Comfortable managing client relationships and contributing to commercial conversations
• Ability to communicate insight clearly and translate data into practical actions
• Experience working with retailers, FMCG, media, consultancy or insight‑driven environments

You don’t need to come from a traditional sales background. What matters is your ability to build relationships, understand client needs and use insight to create value.

Why join dunnhumby

• Work with market‑leading data, brands and retailers
• Gain exposure to complex client challenges and real commercial impact
• Develop consultative, commercial and insight skills in a supportive environment
• Join a collaborative culture that values curiosity, learning and delivery excellence

What you can expect from us

We won’t just meet your expectations. We’ll defy them. So you’ll enjoy the comprehensive rewards package you’d expect from a leading technology company. But also, a degree of personal flexibility you might not expect. Plus, thoughtful perks, like flexible working hours and your birthday off. You’ll also benefit from an investment in cutting-edge technology that reflects our global ambition. But with a nimble, small-business feel that gives you the freedom to play, experiment and learn. And we don’t just talk about diversity and inclusion. We live it every day – with thriving networks including dh Gender Equality Network, dh Proud, dh Family, dh One, dh Enabled and dh Thrive as the living proof.

We want everyone to have the opportunity to shine and perform at your best throughout our recruitment process. Please let us know how we can make this process work best for you.

Our approach to Flexible Working

At dunnhumby, we value and respect difference and are committed to building an inclusive culture by creating an environment where you can balance a successful career with your commitments and interests outside of work. We believe that you will do your best at work if you have a work / life balance. Some roles lend themselves to flexible options more than others, so if this is important to you please raise this with your recruiter, as we are open to discussing agile working opportunities during the hiring process.