Client Director in London

dunnhumby is the global leader in Customer Data Science, partnering with the world’s most ambitious retailers and brands to put the customer at the heart of every decision. We combine deep insight, advanced technology, and close collaboration to help our clients grow, innovate, and deliver measurable value for their customers. dunnhumby employs nearly 2,500 experts in offices throughout Europe, Asia, Africa, and the Americas working for transformative, iconic brands such as Tesco, Coca-Cola, Nestlé, Unilever and Metro.

Our UK Tesco Customer Insights & Personalisation team turns the UK’s richest source of shopper data, over 24 million Clubcard households, into the strategic intelligence that powers growth for Tesco and its Supplier Partners. We help Tesco understand the behaviour of its customers as well as the objectives (and needs!) of its Supplier Partners to unlock organic and new profitable revenue growth through data led analysis and decisions.

The Role

As a Client Director reporting to the Senior Director CIP, within the TUK CIP team you will lead senior client relationships and commercial agreements across a portfolio of high-value pieces of Tesco Group businesses. You will sit at the heart of our Tesco partnership, shaping how data and insight drive growth for both Tesco and its supplier partners. You will be charged with developing current talent and developing a high-performing dunnhumby team. This means collaborating for impact with Tesco Customer, Tesco Commercial, Tesco Media and dh ADS teams. Our team mission is to be the intelligence layer of Tesco Group who champions profitable growth by putting the Customer at the heart of our thinking, strategy and capability builds.

What You'll Be Doing

• You will act as a trusted senior business partner stakeholders at dunnhumby and Tesco, translating data into actionable commercial and/or customer strategies that deliver measurable impact.
• This role is not about “being a consultant” or “leading others”. While you will have the opportunity to lead your team to deliver best-in-class Customer & Commercial outcomes for Tesco and its Suppliers, this role requires personal accountability and commitment to ensure the delivery of our best work possible.
• Lead and grow strategic client relationships across Tesco, Tesco Media and Supplier partners.
• Drive commercial performance, including revenue growth, renewals and pipeline development.
• Translate complex data and insight into clear, actionable growth strategies.
• Lead, coach and develop a high-performing client team.
• Collaborate cross-functionally to deliver integrated solutions and positive outcomes.

What We're Looking For

• You'll bring strong commercial leadership experience combined with deep expertise in data-led business partnerships within (i) Retail and/or (ii) FMCG environments.
• Someone who is naturally proactive and positive.
• Proven experience in leading senior client relationships and managing commercial accounts.
• Strong ability to translate data and insight into clear, strategic recommendations.
• A track record of delivering revenue growth and expanding client partnerships.
• Deep expertise in Retail, FMCG or customer data-driven environments.
• Demonstrated success in leading and developing high-performing teams.
• A solid understanding of the UK Retail market - including loyalty and personalisation activations which are live currently.
• A good understanding of the UK Retail Media market.
• An advanced understanding of, or direct experience with, Loyalty vs Personalisation and the enabling science and/or technologies which drive them.
• High degree of self-awareness and advanced influencing skills.
• A team player, looking to make an impact.

What you can expect from us

We won’t just meet your expectations. We’ll defy them. So you’ll enjoy the comprehensive rewards package you’d expect from a leading technology company. But also, a degree of personal flexibility you might not expect. Plus, thoughtful perks, like flexible working hours and your birthday off. You’ll also benefit from an investment in cutting-edge technology that reflects our global ambition. But with a nimble, small-business feel that gives you the freedom to play, experiment and learn. And we don’t just talk about diversity and inclusion. We live it every day – with thriving networks including dh Gender Equality Network, dh Proud, dh Family, dh One, dh Enabled and dh Thrive as the living proof.

We want everyone to have the opportunity to shine and perform at your best throughout our recruitment process. Please let us know how we can make this process work best for you.

Our approach to Flexible Working

At dunnhumby, we value and respect difference and are committed to building an inclusive culture by creating an environment where you can balance a successful career with your commitments and interests outside of work. We believe that you will do your best at work if you have a work/life balance. Some roles lend themselves to flexible options more than others, so if this is important to you please raise this with your recruiter, as we are open to discussing agile working opportunities during the hiring process.