Key Account Manager

dunnhumby is the global leader in Customer Data Science, empowering businesses everywhere to compete and thrive in the modern data-driven economy. We always put the Customer First.

Our mission: to enable businesses to grow and reimagine themselves by becoming advocates and champions for their Customers. With deep heritage and expertise in retail – one of the world’s most competitive markets, with a deluge of multi-dimensional data – dunnhumby today enables businesses all over the world, across industries, to be Customer First.

dunnhumby employs nearly 2,500 experts in offices throughout Europe, Asia, Africa, and the Americas working for transformative, iconic brands such as Tesco, Coca-Cola, Meijer, Procter & Gamble and Metro.

Tesco Media and Insight Platform is a partnership between Tesco, the UK’s largest grocery retailer, and dunnhumby, a global leader in Customer Data Science. Together, we always put the customer first.

Fuelled by data from over 24 million Clubcard holders, our closed-loop measurement helps brands understand consumer behaviour and ensures that every pound of advertising budget is spent targeting the right customer, at the right time, with the right message, across the full marketing funnel. We\’re here to help brands Shape What Britain Buys.

We’re looking for a talented Key Account Manager who expects more from their career. Sitting within the Account Management team, this person is a strategic and enthusiastic solution-driver, with a deep understanding of all Tesco Media channels and ad solutions. Central to this role will be to lead the planning, delivery and reporting of client\’s media and measurement campaigns. This person will be responsible for supporting key client relationships, providing consultative product and solution recommendations through technical and analytical expertise. The Account Manager partners with sales team to build relationships and drive long-term revenue. Successful candidates will demonstrate strong client servicing, underpinned by consultative sales and analytical skills.

Responsibilities:

• Support the achievement of quarterly and annual revenue goals and growth strategy for key FMCG partners.
• Guide media / channel strategy and planning for our advertiser partners, working with both client direct and their agency partners.
• Leverage data and insights to deliver innovative, best-in-class retail media activations across the Tesco Media platform.
• Drive deeper partnership engagement through scaled coverage across key stakeholders (Shopper, Brand, Digital, Media, Commerce & Loyalty teams).
• Partner internally with Sales Client Partners, Media Enablement and Data Analysts to deliver against KPIs, driving business outcomes.
• Navigate complex cross channel projects with multiple stakeholders both internally & externally.
• Recommend and oversee client measurement strategy, analysing and presenting results.
• Identifying and communicating performance trends and insights to guide upsell / optimization recommendations with advertisers.
• Product expert across Tesco Media ad eco-system, driving client adoption of media channels.
• Be confident challenging client strategy to maximise the role Tesco Media and Insights platform plays in delivering meaningful business outcomes.

Requirements:

• Experience in the advertising industry, either in media sales / retail media, and/or media agency.
• Passion for Retail Media and Tesco Media platform products and services.
• Extensive knowledge of brand, performance & digital marketing ecosystems and performance metrics.
• Skilled in the use of Excel / PowerPoint, with experience managing complex data-sets and insights.
• Results-driven, self-motivated and highly goal-oriented in order exceed targets.
• Confident communicator and presenter, comfortable in fast-paced environments.
• A consultative style with the ability to understand clients’ business needs and position solutions in a timely and personalised way.
• Ability to work in a fast-moving company and be adaptable to change.
• A team player with the ability to collaborate with internal departments and teams.

What we offer:

We won’t just meet your expectations. We’ll defy them. So you’ll enjoy the comprehensive rewards package you’d expect from a leading technology company. But also, a degree of personal flexibility you might not expect. Plus, thoughtful perks, like flexible working hours and your birthday off.

At dunnhumby, we value and respect difference and are committed to building an inclusive culture by creating an environment where you can balance a successful career with your commitments and interests outside of work.