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- Tasks: Lead a team to ensure customer success and drive satisfaction and growth.
- Company: Join a dynamic company focused on customer-centric solutions in the grocery retail industry.
- Benefits: Competitive salary, flexible working options, and opportunities for professional development.
- Why this job: Make a real impact by helping customers achieve their goals and enhancing their experience.
- Qualifications: Strong leadership skills and a customer-first mindset are essential.
- Other info: Collaborate with cross-functional teams and enjoy a fast-paced, supportive environment.
The predicted salary is between 36000 - 60000 ÂŁ per year.
We are looking for a results-driven customer success manager to lead a team and support scaling our customer success team. This role is responsible for ensuring that our customers achieve their desired outcomes through our products and services, ultimately driving retention, satisfaction, and growth.
- Leadership & Strategy: Lead, develop and hold to account a team of Customer Success Leads to drive customer satisfaction, retention, and expansion.
- Customer Retention & Growth: Develop and execute strategies to improve customer retention and increase upsell and cross‑sell opportunities.
- Onboarding & Engagement: Ensure that new customers have a seamless onboarding experience and proactively drive adoption of products and services.
- Customer Advocacy: Build strong partnerships with customers, act as a trusted advisor, and advocate for their needs within dunnhumby.
- Metrics & Performance Tracking: Track and analyse both internal key performance indicators (KPIs) such as Net Promoter Score (NPS) and external KPIs such as value creation and success outcomes for our customers.
- Process Optimization: Continuously support refinement of customer success processes within dunnhumby to improve efficiency and scalability.
- Cross‑Functional Collaboration Internally: Work closely with internal teams such as sales and enablement to ensure a seamless customer experience and provide feedback for product improvements.
- Cross Functional Collaboration with Retailer: Work closely with retailer commercial teams to create seamless customer experience delivering both brand and Retailer category growth.
The ideal candidate will have strong leadership skills, a customer‑first mindset, and a proven track record in customer success. - Industry Knowledge: Experience in the Grocery retail industry, preferably with experience supporting customers with insight and strategy development.
- Leadership Skills: Experience in management, with a proven ability to lead, coach, and developing a high performing team.
- Customer‑Centric Mindset: Deep understanding of customer and retailer needs and a commitment to delivering and owning outcomes for an exceptional customer experience.
- Drive Mindset: Motivated by turning vision to reality, being resilient and overcoming obstacles and ability to inspire a team to achieve common goals.
- Communication: Excellent verbal and written communication skills, with the ability to present to executives and stakeholders.
- Problem‑Solving: Strong analytical and problem‑solving skills with a data-driven approach to decision‑making.
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Insights Client Success Manager (FTC) employer: Dunnhumby
Contact Detail:
Dunnhumby Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Insights Client Success Manager (FTC)
✨Tip Number 1
Network like a pro! Reach out to your connections in the grocery retail industry and let them know you're on the lookout for opportunities. A friendly chat can lead to valuable insights or even a referral.
✨Tip Number 2
Prepare for those interviews! Research the company, understand their products, and think about how you can help improve customer retention and satisfaction. Show them you’re not just another candidate, but the one they need.
✨Tip Number 3
Don’t forget to showcase your leadership skills! Be ready to share examples of how you've led teams to success and driven customer outcomes. We want to see that you can inspire and motivate others.
✨Tip Number 4
Apply through our website! It’s the best way to ensure your application gets noticed. Plus, it shows you’re genuinely interested in being part of our team at dunnhumby.
We think you need these skills to ace Insights Client Success Manager (FTC)
Some tips for your application 🫡
Tailor Your CV: Make sure your CV speaks directly to the role of Insights Client Success Manager. Highlight your leadership experience and customer success achievements that align with our goals at StudySmarter.
Craft a Compelling Cover Letter: Use your cover letter to tell us why you're passionate about customer success and how you can drive retention and growth. Share specific examples of how you've made an impact in previous roles.
Showcase Your Industry Knowledge: If you have experience in the grocery retail industry, flaunt it! We want to see how your insights and strategies can benefit our customers and enhance their experience with our products.
Apply Through Our Website: We encourage you to apply through our website for a smoother application process. It helps us keep track of your application and ensures you don’t miss any important updates from us!
How to prepare for a job interview at Dunnhumby
✨Know Your Customer Success Metrics
Familiarise yourself with key performance indicators like Net Promoter Score (NPS) and how they relate to customer satisfaction and retention. Be ready to discuss how you’ve used data to drive success in previous roles.
✨Showcase Your Leadership Skills
Prepare examples of how you've led teams to achieve customer success. Highlight your experience in coaching and developing team members, and be ready to discuss specific strategies you’ve implemented to improve performance.
✨Understand the Grocery Retail Industry
Brush up on current trends and challenges in the grocery retail sector. Being able to speak knowledgeably about industry insights will demonstrate your commitment and understanding of the role’s context.
✨Prepare for Problem-Solving Scenarios
Think of past challenges you've faced in customer success and how you resolved them. Be prepared to discuss your analytical approach and how you leverage data to make informed decisions that benefit customers.
