Head of Proposition Development

dunnhumby is the global leader in Customer Data Science, empowering businesses everywhere to compete and thrive in the modern data-driven economy. We always put the Customer First. Our mission: to enable businesses to grow and reimagine themselves by becoming advocates and champions for their Customers.

With deep heritage and expertise in retail - one of the world's most competitive markets, with a deluge of multi-dimensional data - dunnhumby today enables businesses all over the world, across industries, to be Customer First. dunnhumby employs nearly 2,500 experts in offices throughout Europe, Asia, Africa, and the Americas working for transformative, iconic brands such as Tesco, Coca-Cola, Meijer, Procter & Gamble and Metro.

Lead Proposition Innovation In Retail and Consumer Goods

dunnhumby is seeking a commercially driven and visionary Head of Proposition Development to lead the creation, testing, and scaling of new B2B digital propositions that deliver measurable impact for retailers, consumer goods companies, and their customers. This is a senior leadership role focused on shaping the future of our most transformational initiatives, with a strong connection to product strategy and service development.

What You'll Do

• Understand the strategies of, and dynamics between, retailers and Consumer Packaged Goods companies (CPGs), and use this insight combined with industry and technology trends to shape compelling new propositions that will help our clients to grow.
• Develop new customer value propositions, spanning product development, services and consulting.
• Lead the thinking from opportunity identification through to market validation and scaling plans.
• Evaluate and prioritise new propositions and initiatives based on commercial potential, strategic alignment, and execution feasibility.
• Determine how to deliver propositions with the right combination of product, data science services and consulting.
• Collaborate with product, technology, data science, and commercial teams to ensure propositions are delivered in scalable ways.
• Champion a culture of experimentation, insight-led decision-making, and client-centric design thinking.
• Build strong relationships with senior stakeholders across dunnhumby and externally, acting as a thought leader in proposition strategy.
• Constantly challenge the current set of propositions, to grow the value we deliver to clients every year, and to improve the way we deliver the value.

What You'll Bring

• Experience in retail or consumer packaged goods (CPG), with a strong understanding of retailer-manufacturer relationships and customer behaviour.
• Outstanding problem-solving skills, likely demonstrated through proven success in strategic management consultancy.
• Understanding of the economics of retail, and how customer data can be used to improve retailer economics.
• Customer-centric approach, able to translate client needs into motivating and economically viable propositions and actionable service designs.
• Familiarity with Design Thinking approaches, and how to apply this to proposition design and product delivery.
• Track record of leading cross-functional teams and engaging C-level stakeholders.
• Skilled in using data, research, and market insight to inform strategic decisions.
• Excellent communication and leadership skills, with the ability to inspire and influence across all levels, as well as lead/manage through ambiguity.

Why Join Us?

This is a unique opportunity to shape dunnhumby's future by leading the development of propositions that drive real-world impact. If you're passionate about solving complex problems, delivering new propositions to customers, and delivering strategic growth, we'd love to hear from you.

What you can expect from us

We won't just meet your expectations. We'll defy them. So you'll enjoy the comprehensive rewards package you'd expect from a leading technology company. But also, a degree of personal flexibility you might not expect. Plus, thoughtful perks, like flexible working hours and your birthday off. You'll also benefit from an investment in cutting-edge technology that reflects our global ambition. But with a nimble, small-business feel that gives you the freedom to play, experiment and learn.

And we don't just talk about diversity and inclusion. We live it every day - with thriving networks including dh Gender Equality Network, dh Proud, dh Family, dh One, dh Enabled and dh Thrive as the living proof. We want everyone to have the opportunity to shine and perform at your best throughout our recruitment process. Please let us know how we can make this process work best for you.

Our approach to Flexible Working

At dunnhumby, we value and respect difference and are committed to building an inclusive culture by creating an environment where you can balance a successful career with your commitments and interests outside of work. We believe that you will do your best at work if you have a work/life balance. Some roles lend themselves to flexible options more than others, so if this is important to you please raise this with your recruiter, as we are open to discussing agile working opportunities during the hiring process.