At a Glance
- Tasks: Support Tesco's Category & Product Insight Team with data analysis and actionable insights.
- Company: Join dunnhumby, a leader in Customer Data Science, working with iconic brands.
- Benefits: Flexible working hours, birthday off, and investment in cutting-edge technology.
- Other info: Inclusive culture with diverse networks and excellent career growth opportunities.
- Why this job: Make a real impact on global retail decisions while developing your skills.
- Qualifications: Experience in client-facing roles, strong organisational skills, and data analysis ability.
The predicted salary is between 30000 - 40000 £ per year.
Company Overview
dunnhumby is the global leader in Customer Data Science, partnering with the world’s most ambitious retailers and brands to put the customer at the heart of every decision. We combine deep insight, advanced technology, and close collaboration to help our clients grow, innovate, and deliver measurable value for their customers. We employ nearly 2,500 experts in offices worldwide. We work for iconic brands such as Tesco, Coca-Cola, Nestlé, Unilever and Metro.
Position Overview
We’re looking for an Insights Client Success Associate to join us who expects more from their career. It’s a chance to support and grow dunnhumby’s Tesco Category & Product Insight Team. It’s an opportunity to work with a market‑leading business to develop your skills and help influence decisions within a global retailer. You’ll work with world class and passionate people to support consulting with Tesco on category strategies and customer understanding. You will support the delivery of the category insights workplan, contributing to actionable insight for Tesco category teams as well as other stakeholders such as central insights or brand. You’ll collaborate with others across the product insight team, retail and commercial teams, as well as with Tesco, to support solutions and deliver insight.
What we expect from you
- Experience or exposure to working with stakeholders or in a client‑facing environment
- Strong organisational skills, with the ability to manage multiple workstreams and support delivery of value
- Ability to analyse data and draw clear, relevant conclusions
- Comfortable working with data and translating outputs into simple, actionable insights
- Strong attention to detail to ensure accuracy and quality of analysis
- Ability to work collaboratively within a team and support wider project delivery
- Curiosity and willingness to learn, particularly when working with data and insight tools
- Experience or interest in FMCG, retail or consultancy environments
What you can expect from us
We won’t just meet your expectations. We’ll defy them. So you’ll enjoy the comprehensive rewards package you’d expect from a leading technology company. We offer a degree of personal flexibility, thoughtful perks such as flexible working hours and your birthday off. You’ll also benefit from an investment in cutting‑edge technology that reflects our global ambition, but with a nimble, small‑business feel that gives you the freedom to play, experiment and learn.
And we don’t just talk about diversity and inclusion. We live it every day – with thriving networks including dh Gender Equality Network, dh Proud, dh Family, dh One, dh Enabled and dh Thrive as the living proof. We want everyone to have the opportunity to shine and perform at their best throughout our recruitment process. Please let us know how we can make this process work best for you.
Our approach to Flexible Working
At dunnhumby, we value and respect difference and are committed to building an inclusive culture by creating an environment where you can balance a successful career with your commitments and interests outside of work. We believe that you will do your best at work if you have a work/life balance. Some roles lend themselves to flexible options more than others, so if this is important to you please raise this with your recruiter, as we are open to discussing agile working opportunities during the hiring process.
Diversity and Inclusion
At dunnhumby, we utilise our diversity of thought as our competitive edge. We are proud of our diversity and committed to making dunnhumby an even more inclusive place to work. Our diversity and inclusion work is designed to cultivate a culture of belonging, where every dunnhumbian feels safe to bring their whole self to work, where everyone is welcome and we practice what we preach. We have a full D&I strategy to implement this long‑term behaviour change; in addition, we have five employee‑led network groups to support colleagues in the areas of gender, sexual orientation, multiculturalism, mental health and wellbeing, and family.
Client Success Associate employer: dunnhumby
At dunnhumby, we pride ourselves on being a leading employer that champions personal and professional growth within a vibrant and inclusive work culture. As a Client Success Associate, you'll enjoy flexible working arrangements, a comprehensive rewards package, and the opportunity to collaborate with passionate experts while influencing key decisions for iconic brands like Tesco. Our commitment to diversity and inclusion ensures that every employee can thrive and contribute their unique perspectives, making it an exciting place to build your career.
StudySmarter Expert Advice🤫
We think this is how you could land Client Success Associate
✨Tip Number 1
Network like a pro! Reach out to current or former employees at dunnhumby on LinkedIn. A friendly chat can give you insider info and maybe even a referral, which can really boost your chances.
✨Tip Number 2
Prepare for the interview by diving deep into dunnhumby's work with Tesco and other brands. Show us that you understand their approach to customer data science and how you can contribute to their success.
✨Tip Number 3
Practice your data analysis skills! Be ready to discuss how you can turn complex data into actionable insights. We love candidates who can simplify the numbers and make them relatable.
✨Tip Number 4
Don’t forget to apply through our website! It’s the best way to ensure your application gets seen by the right people. Plus, it shows you’re genuinely interested in joining our team.
We think you need these skills to ace Client Success Associate
Some tips for your application 🫡
Show Your Passion:When writing your application, let your enthusiasm for the role shine through! We want to see how excited you are about working with data and helping clients succeed. Share specific examples of your experiences that relate to the job description.
Tailor Your CV:Make sure your CV is tailored to the Client Success Associate role. Highlight relevant skills and experiences that match what we’re looking for, like your ability to analyse data or work collaboratively. A personalised CV shows us you’ve done your homework!
Be Clear and Concise:Keep your application clear and to the point. We appreciate well-structured responses that get straight to the heart of your qualifications. Avoid jargon and make it easy for us to see why you’d be a great fit for our team.
Apply Through Our Website:Don’t forget to apply through our website! It’s the best way for us to receive your application and ensures you’re considered for the role. Plus, you’ll find all the details you need about the position right there.
How to prepare for a job interview at dunnhumby
✨Know Your Data
Since the role involves analysing data and drawing insights, make sure you brush up on your data analysis skills. Familiarise yourself with common data tools and be ready to discuss how you've used data in past experiences to influence decisions.
✨Understand Client Needs
Research dunnhumby and its clients, especially Tesco. Be prepared to talk about how you can support their category strategies and customer understanding. Showing that you understand their business will set you apart from other candidates.
✨Showcase Your Organisational Skills
The job requires managing multiple workstreams, so come prepared with examples of how you've successfully juggled various tasks in previous roles. Highlight your ability to prioritise and deliver value under pressure.
✨Emphasise Collaboration
This position is all about teamwork. Be ready to share experiences where you've worked collaboratively with others to achieve a common goal. Discuss how you can contribute to the product insight team and support wider project delivery.
