At a Glance
- Tasks: Lead client relationships and unlock growth opportunities through data and insights.
- Company: Join dunnhumby, a global leader in Customer Data Science with a vibrant culture.
- Benefits: Enjoy flexible working hours, private medical insurance, and a day off for your birthday.
- Other info: Thrive in a diverse environment that values work-life balance and personal growth.
- Why this job: Make a real impact by helping iconic brands understand their customers better.
- Qualifications: Experience in client partnerships or account management with strong commercial awareness.
The predicted salary is between 40500 - 49500 £ per year.
London | Full-time | Hybrid About dunnhumbydunnhumby is the global leader in Customer Data Science, helping the world's most ambitious retailers and brands put the customer at the heart of every decision.
With nearly 3,000 experts across Europe, Asia, Africa and the Americas, we partner with iconic businesses like Tesco, Coca-Cola, Meijer, Procter & Gamble and Metro to turn data into growth, innovation and measurable value for their customers.
Tesco Insights Our Tesco Insights team turns the UK’s richest source of shopper data — over 24 million Clubcard households — into the strategic intelligence that powers Tesco and its supplier partners.
We help clients understand customers, shape ranges, optimise pricing and promotions, and unlock category growth through evidence-based decisions.
About the Role We're looking for a Client Partnership Manager to lead and grow relationships with a portfolio of strategic FMCG and CPG clients within Tesco Insights.
This role combines commercial ownership, strategic partnership management and insight-led consulting, helping clients unlock growth opportunities through data, analytics and customer understanding.
You'll work closely with senior client stakeholders and cross-functional dunnhumby teams to solve business challenges, develop long-term growth plans and ensure clients maximise value from our insight, consulting and data solutions.
What You'll Be Doing You'll play a key role in driving client success, identifying commercial opportunities and building trusted partnerships that deliver measurable business impact.
Managing and growing a portfolio of strategic client relationships, acting as a trusted partner to senior stakeholders.
Identifying client growth opportunities by understanding business priorities, commercial challenges and strategic objectives.
Leading commercial discussions including renewals, upselling and cross-selling opportunities across your portfolio.
Coordinating consulting, analytics and insight teams to deliver value-led solutions and client outcomes.
Maintaining a robust pipeline and forecast while ensuring a consistent and high-quality client experience.
What We're Looking For We're interested in someone who enjoys building relationships, influencing stakeholders and using insight to create commercial value.
Experience in client partnerships, account management, consultancy or commercial leadership roles.
A track record of developing and growing strategic client relationships over time.
Commercial awareness within FMCG, CPG, retail or insight-led environments.
Confidence engaging senior stakeholders and navigating complex commercial conversations.
Ability to translate business challenges into practical, insight-led recommendations and solutions.
You'll Thrive If You…Enjoy combining relationship management with commercial problem solving.
Are naturally curious about customer behaviour, retail performance and business growth.
Build credibility quickly with both clients and internal stakeholders.
Take ownership of opportunities and proactively drive them through to delivery.
What You Can Expect From Us We won't just meet your expectations.
We'll defy them.
So you'll enjoy the comprehensive rewards package you'd expect from a leading technology company.
But also, a degree of personal flexibility you might not expect.
Plus, thoughtful perks, like flexible working hours and your birthday off.
And we don't just talk about diversity and inclusion.
We live it every day – with thriving networks including dh Gender Equality Network, dh Proud, dh Family, dh One, dh Enabled and dh Thrive as the living proof.
We want everyone to have the opportunity to shine and perform at your best throughout our recruitment process — please let your recruiter know what adjustments would help.
UK Benefits Flexible benefits allowance, with the option to direct any unused allowance into pension contributions.
Private medical insurance through Vitality, alongside life assurance, partner life assurance, income protection and critical illness cover.
Aviva pension scheme with employer matching contributions of up to 7.5%.
Wellbeing support through the Wellness Hub and employee assistance resources.
Lifestyle benefits including car leasing options, employee discounts and recognition programmes.
Annual leave entitlement, public holidays, the option to buy additional holiday and a day off for your birthday.
Our approach to Flexible Working At dunnhumby, we value and respect difference and are committed to building an inclusive culture by creating an environment where you can balance a successful career with your commitments and interests outside of work.
We believe that you will do your best at work if you have a work / life balance.
Some roles lend themselves to flexible options more than others, so if this is important to you please raise this with your recruiter, as we are open to discussing agile working opportunities during the hiring process.
For further information about how we collect and use your personal information please see our Privacy Notice which can be found (here)
Client Partnership Manager employer: Dunnhumby
At dunnhumby, we pride ourselves on being an exceptional employer, offering a dynamic work culture that fosters innovation and collaboration. Our commitment to employee growth is evident through our investment in cutting-edge technology and flexible working arrangements, allowing you to thrive both professionally and personally. With a strong focus on diversity and inclusion, we ensure that every team member has the opportunity to shine and contribute to transformative projects for iconic brands.
StudySmarter Expert Advice🤫
We think this is how you could land Client Partnership Manager
✨Get to Know the Company Culture
Before jumping into applications, it’s super helpful to understand the vibe at Dunnhumby. Check out their social media, read reviews on sites like Glassdoor, and see how they engage with customers. It'll give you clues on their values and help tailor your conversation during interviews.
✨Join Customer Support Communities
Dive into online communities like those on Reddit or LinkedIn where customer support pros hang out. Participating in discussions or asking questions can make you more visible to potential recruiters and help you learn about job openings at companies like Dunnhumby before they even post them.
✨Attend Job Fairs or Networking Events
Look out for local job fairs or events specifically for customer support roles. This is your chance to meet hiring managers face-to-face, and you might even get the opportunity to interview on the spot!
✨Show Off Your Skills with Customer Interactions
In the customer support world, showcasing your communication skills is key. Consider creating a short video introducing yourself or even doing a mock call to showcase your abilities. It's a memorable way to stand out, especially if you can share this during your interview process!
We think you need these skills to ace Client Partnership Manager
Some tips for your application 🫡
Show Off Your Communication Skills:In customer support, clear communication is key. Make sure your CV highlights any experience you've had in customer-facing roles and your ability to resolve issues. Don't shy away from including specific examples of how you've gone above and beyond to help customers – this really shows your potential in the role.
Tailor Your Cover Letter to Dunnhumby:Your cover letter is your chance to shine! Tell us why you want to work at Dunnhumby specifically. Mention any unique aspects of our company that resonate with you and how your skills can enhance our customer support. This personal touch will set your application apart from the rest!
Highlight Any Relevant Tools or Tech Skills:If you've used customer support software like Zendesk or Freshdesk or have experience with CRM systems, make sure to mention these in your application. Being familiar with industry-standard tools can be a big plus for us when we’re reviewing applications, as it shows you can hit the ground running!
Demonstrate Your Problem-Solving Skills:Customer support roles often require a knack for problem-solving. In your application, share examples of past experiences where you've tackled tough situations or resolved conflicts effectively. This will give us a good sense of how you handle challenges—an essential skill for success at Dunnhumby!
How to prepare for a job interview at Dunnhumby
✨Show Off Your People Skills
In customer support, it's all about communicating effectively. Prepare to share instances from your past experiences where you handled difficult customers or resolved conflicts. We want to hear how you empathised and found the best solutions, so think of specific examples to back up your stories!
✨Know the Tools of the Trade
Familiarise yourself with common customer support tools like Zendesk or Freshdesk, and make sure to review how you’ve used any similar systems in the past. During the interview, being able to discuss your hands-on experience with software or ticketing systems can really set you apart from the competition, so don’t skip this prep!
✨Show Genuine Enthusiasm
As this is a full-time role, employers want someone who isn’t just looking for any job, but wants to grow within customer support. Make sure to express your enthusiasm for helping customers and your desire to develop your skills. Show them why you're passionate about this field!
✨Practice Common Scenarios
Be prepared for role-playing scenarios where you might have to reassess a solution with a frustrated customer or explain a complex process in simple terms. Practising these common scenarios can help us feel more confident and demonstrate our practical skills effectively during the interview.
