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- Tasks: Provide in-person tech support for Windows and macOS users while logging activities in ServiceNow.
- Company: Join dunnhumby, a leader in Customer Data Science with a vibrant culture.
- Benefits: Enjoy flexible working hours, your birthday off, and a competitive rewards package.
- Why this job: Kickstart your IT career with hands-on experience and a focus on customer service.
- Qualifications: Passion for technology, strong communication skills, and some experience with Windows devices.
- Other info: Collaborate globally and contribute to a diverse, inclusive workplace.
The predicted salary is between 30000 - 42000 £ per year.
Role involving User Support & Customer Experience with in-person technical assistance for Windows and macOS users. Log support activity in ServiceNow and help operate the walk-up Support Bar with coverage between 8:00am and 5:30pm across the team.
Responsibilities
- User Support & Customer Experience
- Deliver in-person technical support for Windows and macOS users.
- Diagnose and resolve hardware, software, account, and configuration issues.
- Provide a positive, welcoming, and solution-focused experience for every colleague.
- Log support activity in ServiceNow.
- Technical Responsibilities
- Support Dell Windows devices and Mac iOS hardware.
- Troubleshoot Windows OS, Microsoft 365, and other business applications.
- Manage Active Directory tasks (password resets, group membership, account support).
- Support MDM-managed devices and assist with enrolment and compliance (e.g., Intune).
- Troubleshoot AudioVisual (AV) equipment, meeting room technology, and hybrid meeting setups.
- Build, configure, and deploy device images following standard procedures.
- Operations & Stock Management
- Handle the procurement of IT equipment and peripherals.
- Monitor, maintain, and track hardware stock levels.
- Prepare and ship equipment to remote offices as required.
- Collaboration & Global Support
- Work closely with our global team based in London, India, and the Americas.
- Travel occasionally to European offices for onsite support or project work.
- Contribute to knowledge base articles and support process improvements.
A genuine passion for technology and helping people. Strong communication and customer service skills. Problem-solving ability with a calm, methodical approach. Experience supporting Windows devices (macOS experience a bonus). Basic familiarity with:
- Active Directory
- Device management tools (MDMs)
- AudioVisual equipment
- IT hardware builds or imaging
Ability to work effectively as part of a team in a busy, office-based environment. Exposure to enterprise IT environments. Understanding of ITIL concepts. Experience with procurement or asset management tools.
Who This Role Suits
- Someone early in their IT career who wants hands-on experience across a wide range of technologies.
- A people-focused individual who enjoys problem solving and learning.
- Someone who thrives in an office environment and likes engaging directly with colleagues.
- A team player who wants to progress into more specialist or senior IT roles over time.
Support Analyst in City of Westminster employer: Dunnhumby
Contact Detail:
Dunnhumby Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Support Analyst in City of Westminster
✨Tip Number 1
Get to know the company culture! Before your interview, check out dunnhumby's values and how they align with yours. This will help you connect better during the conversation and show that you're genuinely interested in being part of their team.
✨Tip Number 2
Practice your technical skills! Since this role involves supporting Windows and macOS users, brush up on troubleshooting common issues. You might even want to set up a mock support scenario with a friend to get comfortable explaining solutions clearly.
✨Tip Number 3
Show off your people skills! Remember, this role is all about user support and customer experience. Be ready to share examples of how you've helped others in the past, whether it's resolving tech issues or just being a friendly face in the office.
✨Tip Number 4
Don’t forget to follow up! After your interview, send a quick thank-you email to express your appreciation for the opportunity. It’s a nice touch that can help you stand out and shows your enthusiasm for the role.
We think you need these skills to ace Support Analyst in City of Westminster
Some tips for your application 🫡
Tailor Your Application: Make sure to customise your CV and cover letter for the Support Analyst role. Highlight your experience with Windows and macOS support, and don’t forget to mention any customer service skills you have. We want to see how you can bring a positive experience to our team!
Show Your Passion for Tech: Let us know about your genuine interest in technology and helping people. Share any relevant projects or experiences that showcase your problem-solving abilities and technical skills. We love seeing candidates who are excited about the tech world!
Be Clear and Concise: When writing your application, keep it clear and to the point. Use bullet points where possible to make it easy for us to read. We appreciate straightforward communication, especially when it comes to technical issues!
Apply Through Our Website: Don’t forget to submit your application through our website! It’s the best way for us to receive your details and ensures you’re considered for the role. Plus, it shows you’re keen on joining our team at dunnhumby!
How to prepare for a job interview at Dunnhumby
✨Know Your Tech Inside Out
Make sure you brush up on your knowledge of Windows and macOS systems, as well as any relevant software like Microsoft 365. Be prepared to discuss troubleshooting techniques and share examples of how you've resolved technical issues in the past.
✨Showcase Your Customer Service Skills
Since this role is all about user support and customer experience, think of specific instances where you've provided excellent service. Highlight your ability to remain calm under pressure and how you ensure a positive experience for users.
✨Familiarise Yourself with ServiceNow
As logging support activity in ServiceNow is part of the job, it’s a good idea to familiarise yourself with the platform. If you have prior experience, be ready to discuss how you used it effectively in previous roles.
✨Demonstrate Team Spirit
This role involves collaboration with a global team, so be prepared to talk about your experiences working in teams. Share examples of how you’ve contributed to team success and how you handle challenges in a collaborative environment.
