At a Glance
- Tasks: Support retailers using data science and technology to enhance customer understanding.
- Company: Join a leading media company known for its innovative approach.
- Benefits: Flexible hours, birthday off, cutting-edge tech, and a diverse culture.
- Other info: Enjoy a supportive environment that promotes professional growth and innovation.
- Why this job: Make a real impact by fostering client relationships and driving product success.
- Qualifications: Bachelor's degree and experience in Retail Media required.
The predicted salary is between 45000 - 55000 £ per year.
We're looking for a Client Success Lead to join our Media team on a permanent basis. You will support stakeholders by applying data science, technology, and process to help retailers better understand and serve their customers. You will work as a respected and trusted client partner, delivering measurable value, fostering satisfaction and engagement that is commensurate with dunnhumby's renowned reputation.
Responsibilities
- Develop a deep understanding of dunnhumby's Retail Media Portal and existing retail media processes by interacting with both product and client teams.
- Support in building user guides and applying best practices with our different stakeholders: Internal teams (Media Planners, Client Services) and external ones (CPG, Agencies and Retailers).
- Deliver training and give ongoing support to in‑market champions and external teams of users to promote rapid uptake of the product and ease of use.
- Identify gaps in ongoing processes and functionalities and work with concerned teams to improve current workflow before the release of a module, channel or process.
- Build strong client relationships and gather insights and feedback from users and product analytics on real‑world product use to feed back to product teams.
- Monitor key KPIs to understand product adoption, health and user journeys, identifying key patterns, trends, achievements and opportunities.
- Monitor client support to proactively manage and address issues when product expertise is required beyond standard ticket resolution.
Qualifications
- Bachelor's degree or equivalent in any subject.
- Experience within Retail Media.
You will enjoy a comprehensive rewards package, flexible working hours, birthday off, investment in cutting‑edge technology and an inclusive culture that encourages diversity, innovation and professional growth.
Client Success Lead in City of Westminster employer: dunnhumby
At dunnhumby, we pride ourselves on being an exceptional employer, offering a dynamic work environment where innovation and collaboration thrive. As a Client Success Lead, you will benefit from a comprehensive rewards package, flexible working hours, and opportunities for professional growth, all while contributing to our mission of helping retailers better serve their customers. Our inclusive culture fosters diversity and encourages you to leverage cutting-edge technology to make a meaningful impact in the retail media landscape.
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We think this is how you could land Client Success Lead in City of Westminster
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We think you need these skills to ace Client Success Lead in City of Westminster
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