dunnhumby is the global leader in Customer Data Science, partnering with the world’s most ambitious retailers and brands to put the customer at the heart of every decision. We combine deep insight, advanced technology, and close collaboration to help our clients grow, innovate, and deliver measurable value for their customers.
dunnhumby employs nearly 2,500 experts in offices throughout Europe, Asia, Africa, and the Americas working for transformative, iconic brands such as Tesco, Coca-Cola, Nestlé, Unilever and Metro.
dunnhumby is looking for a Change Management Lead to join the team on a permanent basis. This role sits within our Retail Consulting function and plays a pivotal role in supporting the delivery of Tesco UK’s transformational strategy—embedding large‑scale change programmes across Price, Promotion, Personalisation and Range to drive insight‑led decision making. This is a hybrid role based in our Hammersmith office.
Key accountabilities
- Develop and deliver change management roadmaps and plans across multiple business areas and transformation programmes
- Apply change management methodologies to guide stakeholders through the full change lifecycle, ensuring efficient and effective adoption
- Assess business readiness and evaluate the scale and impact of change, implementing strategies to maximise adoption and minimise risk
- Build and maintain strong relationships across dunnhumby and Tesco teams, including Commercial, Capability, Product and Technology stakeholders
- Understand end‑user needs, objectives and pain points to ensure change initiatives are relevant, practical and adopted at scale
- Collaborate with project managers and subject matter experts to land change effectively, leveraging their expertise and networks
- Partner with Tesco Product, Commercial and Capability teams to support delivery of the wider transformation vision
- Balance detailed workstream knowledge with programme‑wide oversight, ensuring consistency while maintaining clarity across complex initiatives
- Lead and coordinate subject matter experts to deliver detailed outputs while simplifying messaging for different stakeholder audiences
- Champion structured, insight‑led ways of working that support long‑term behavioural change and measurable business impact
Qualifications & Experience
- Bachelor’s degree or equivalent practical experience
- Strong experience in change management within a consulting or retail environment, ideally in a data‑driven context
- Proven track record of delivering change across complex, cross‑functional programmes
- Excellent stakeholder management and communication skills, with the ability to influence at all levels
- Experience working with cross‑functional teams including Product, Engineering, Analytics and Commercial
- Ability to navigate ambiguity and bring structure and clarity to complex challenges
- Agile mindset, with the ability to manage risk and adapt to changing priorities
- Self‑driven, proactive and comfortable operating in fast‑paced environments
- Familiarity with dunnhumby tools, data or methodologies is advantageous
What you can expect from us
Enjoy a comprehensive rewards package and thoughtful perks such as flexible working hours and a birthday off. Benefit from cutting‑edge technology and a nimble, small‑business feel that gives you the freedom to play, experiment and learn. We support diversity and inclusion with thriving networks, providing a supportive environment for everyone to perform at their best.
Our approach to Flexible Working
dunnhumby values and respects difference and is committed to building an inclusive culture by creating a balanced environment between career and personal commitments. Flexible working options are available; discuss your needs with your recruiter during the hiring process.
