Senior User Researcher London

dunnhumby is the global leader in Customer Data Science, partnering with the world’s most ambitious retailers and brands to put the customer at the heart of every decision. We combine deep insight, advanced technology, and close collaboration to help our clients grow, innovate, and deliver measurable value for their customers.

dunnhumby employs nearly 2,500 experts in offices throughout Europe, Asia, Africa, and the Americas working for transformative, iconic brands such as Tesco, Coca-Cola, Nestlé, Unilever and Metro.

We’re looking for a Senior User Researcher to join our team. It’s an exciting opportunity to shape the future of retail data and to work with market-leading retailers and suppliers. As a Senior User Researcher, you'll ensure our B2B products and services meet the needs of retailers, suppliers, and internal consultants, uncovering how they engage with what we offer and translating those insights into recommendations that shape strategy, product, and design decisions.

What you’ll be working on:

• Design and execute end-to-end research projects using various qualitative and quantitative methods to uncover user needs and behaviours.
• Drive business impact by translating research findings into actionable insights and recommendations that guide the product strategy and roadmap – influencing business, product and design decisions.
• Create compelling and concise deliverables, including reports, presentations, and workshops, to communicate research insights effectively.
• Collaborate cross-functionally by bringing together product, design, engineering and business teams to align and foster collaboration in addressing client challenges.
• Push for user‑centricity by advocating for the value of user research and evangelising research insights, promoting a user‑centred mindset across teams and stakeholders.
• Democratise research by mentoring colleagues on best practices for embedding research into product development and design processes.
• Stay informed about industry trends, tools, and methodologies to continuously improve the impact of user research.
• Use AI tools to accelerate the mechanics of research – transcription, tagging, clustering, first‑pass synthesis – while personally validating outputs for accuracy, applying the scrutiny that separates a defensible insight from a plausible‑sounding one.

What we expect from you:

• Bachelor’s degree or equivalent in relevant subject such as Human‑Computer Interaction, Psychology or Social Science or equivalent industry experience.
• Experience in a B2B or SaaS setting.
• Strong analytical mindset with experience in qualitative and quantitative research.
• Proven ability to translate complex data into strategic insights and clear recommendations.
• Expert storyteller and communicator able to engage and encourage confidence across different teams.
• Excellent stakeholder management, with the ability to influence and align cross‑functional teams.
• Skilled at prioritising and delivering research in ambiguous, dynamic environments.
• Adept at facilitating workshops and collaborative sessions to drive alignment and innovation.

Nice to have:

• Proven record in conducting user research for advanced data analytics platforms.

What you can expect from us:

We won’t just meet your expectations. We’ll defy them. So you’ll enjoy the comprehensive rewards package you’d expect from a leading technology company. But also, a degree of personal flexibility you might not expect. Plus, thoughtful perks, like flexible working hours and your birthday off.

You’ll also benefit from an investment in cutting‑edge technology that reflects our global ambition. But with a nimble, small‑business feel that gives you the freedom to play, experiment and learn.

Diversity and Inclusion:

And we don’t just talk about diversity and inclusion. We live it every day – with thriving networks including dh Gender Equality Network, dh Proud, dh Family, dh One, dh Enabled and dh Thrive as the living proof. We want everyone to have the opportunity to shine and perform at your best throughout our recruitment process. Please let us know how we can make this process work best for you.

Our approach to Flexible Working:

At dunnhumby, we value and respect difference and are committed to building an inclusive culture by creating an environment where you can balance a successful career with your commitments and interests outside of work. We believe that you will do your best at work if you have a work/life balance. Some roles lend themselves to flexible options more than others, so if this is important to you please raise this with your recruiter, as we are open to discussing agile working opportunities during the hiring process.