At a Glance
- Tasks: Build strong client relationships and drive customer relevance through personalisation.
- Company: Join dunnhumby, the global leader in Customer Data Science.
- Benefits: Enjoy flexible working hours, your birthday off, and a comprehensive rewards package.
- Other info: Embrace a culture of experimentation, learning, and growth.
- Why this job: Make a real impact by unlocking commercial value for clients and customers.
- Qualifications: Experience in media, marketing, or retail is a plus.
The predicted salary is between 60000 - 75000 £ per year.
dunnhumby is the global leader in Customer Data Science. We are looking for a Retailer‑facing Senior Client Lead on a 12‑month fixed‑term contract, focused on personalisation and activation, working closely with Tesco’s Insight, Personalisation and Media teams.
Responsibilities
- Build strong client relationships and manage stakeholders, establishing trust with new and existing clients.
- Deep understanding of personalisation, loyalty, or media proposition mechanics and retail levers to drive customer relevance at speed and scale.
- Unlock commercial value through more relevant and timely products, services or experiences for customers.
- Identify opportunities for increased supplier investment, measurement and optimisation.
- Analyse data to solve challenging problems and deliver business value; translate insight into clear, compelling messages.
- Act as a natural problem solver with a sharp, curious mind and proactive attitude.
- Communicate effectively with both clients and colleagues.
- Strong organisational skills, manage multiple concurrent initiatives and deliver work on schedule.
Qualifications / Experience
- Backgrounds may include media, marketing, personalisation, loyalty, retail, consulting or insight‑led commercial roles.
What We Offer
- We provide a comprehensive rewards package typical of a leading technology company, personal flexibility including flexible working hours and your birthday off, and investment in cutting‑edge technology.
- Our environment encourages experimentation, learning, and growth.
- Flexible working is supported on an agile basis; discuss options with your recruiter if this matters to you.
We are an equal opportunity employer and welcome applicants from all backgrounds. All qualified applicants will receive consideration for employment without regard to race, colour, religion, sex, gender identity, sexual orientation, national origin, disability, or any other protected characteristic.
Retail Senior Client Lead London employer: Dunnhumby Ventures
At dunnhumby, we pride ourselves on being an exceptional employer, offering a dynamic work culture that fosters innovation and personal growth. Our London office provides a vibrant environment where you can collaborate with industry leaders while enjoying flexible working arrangements and a comprehensive rewards package. Join us to unlock your potential in a role that not only drives customer relevance but also allows you to make a meaningful impact in the retail sector.
StudySmarter Expert Advice🤫
We think this is how you could land Retail Senior Client Lead London
✨Get Your Foot in the Door Early
In retail, many temporary roles pop up during peak seasons, like Christmas or summer sales. Keep an eye on the calendars for these spikes and start scouting for opportunities a bit in advance. We can even help you stay sharp on your search!
✨Utilise Local Connections
Visit local shops in person and chat with managers about potential temporary openings. Many retail positions are filled by word-of-mouth, so don’t underestimate the power of a good conversation while you grab a coffee or do your weekly shopping!
✨Show Off Your Availability
Retail managers love flexibility! Make sure to highlight your availability in a casual chat or when you apply through our website. The more open you are to work varied shifts, the more likely they are to bring you on board—especially for temporary gigs!
✨Be Ready for On-the-Spot Interviews
When you walk into a shop, be prepared for the possibility of an on-the-spot interview. Dress comfortably but smartly, have a few key points about your experience ready, and be enthusiastic. Remember, it’s all about making that positive first impression!
We think you need these skills to ace Retail Senior Client Lead London
Some tips for your application 🫡
Show Off Your Customer Service Skills:In retail, customer service is key! Make sure your CV highlights any relevant experience you've got, whether it’s casual jobs or volunteer work. Employers want to see that you can interact well with customers, so think about any instances where you've gone the extra mile to help someone out.
Flexibility Is Your Best Friend:Since this is a temporary position, you should emphasise your flexibility in your application. Mention your availability clearly in your cover letter and CV—employers love knowing they can rely on you to work varied hours, especially during busy periods!
Keep It Short and Sweet:For temporary roles, we don’t need an essay! Keep your CV and cover letter concise, focusing on the most relevant experiences and skills. Highlight any specific retail achievements, like sales targets met or product knowledge that demonstrates your eagerness to dive straight in.
Tailor Your Application to Dunnhumby Ventures:Don’t forget to personalise your application for Dunnhumby Ventures! Take a look at their values and product range, and if you’ve had previous experience with similar brands, mention that. It shows you’re genuinely interested in the role and have a good understanding of what they do.
How to prepare for a job interview at Dunnhumby Ventures
✨Show Off Your Customer Service Skills
In retail, it's all about customer interaction, so be ready to share examples of how you've handled tough customer situations. We recommend thinking through a couple of scenarios before the interview where you went above and beyond to help a customer, as these can really make you stand out.
✨Brush Up on Product Knowledge
Temporary roles often have a steep learning curve because you'll need to pick up product knowledge fast. Take some time to familiarise yourself with the main products or services that Dunnhumby Ventures offers, and if possible, try to understand their current promotions. It’ll give you the edge to engage customers effectively.
✨Flexibility is Key
Being in a temporary retail role means you may need to adapt quickly to different tasks or shifts. Be prepared to highlight your flexibility and willingness to take on varied responsibilities during the interview. Think of examples where you've had to juggle multiple tasks at once – that’ll show you're a great fit for the dynamic retail environment.
✨Demonstrate Team Spirit
Since retail roles often require collaboration, be ready to showcase your teamwork skills. Share experiences where you worked well with colleagues, especially in fast-paced situations. This will underline your ability to slot into the team at Dunnhumby Ventures and contribute positively during your temporary stint.
