Client Partner in London

dunnhumby is the global leader in Customer Data Science, partnering with the world’s most ambitious retailers and brands to put the customer at the heart of every decision. We combine deep insight, advanced technology, and close collaboration to help our clients grow, innovate, and deliver measurable value for their customers.

dunnhumby employs nearly 2,500 experts in offices throughout Europe, Asia, Africa, and the Americas working for transformative, iconic brands such as Tesco, Coca-Cola, Nestlé, Unilever and Metro.

Tesco Media is the ultimate media partner to brands. Built on unrivalled customer insight, it’s a media owner with soul, scale, and storytelling power. Tesco Media helps brands and agencies connect meaningfully with customers, drive creative effectiveness, and grow at the point of purchase.

Through Tesco, the UK’s largest grocery retailer with over 24 million Clubcard households, Tesco Media offers brands an unparalleled view into the motivations and behaviours of the nation. It is perfectly positioned to solve business’s greatest marketing challenges, unlocking growth by enabling brands to connect with customers in meaningful ways online, in-store and via its offsite partners, all while enhancing the shopping experience for its customers.

We’re looking for a Client Partner - Growth & Emerging who expects more from their career. You will be responsible for meeting and exceeding commercial targets, within an SMB client team, driving the Tesco Media proposition and product adoption working with multiple stakeholders. You will help to define the future of Retail Media with the support of the UK's largest Retailer and help small businesses and challenger brands with driving sales and long-term brand growth. The right candidate will play a defining role in growing our self-serve strategy & digital first approach.

You will be responsible for driving education and adoption of our onsite performance products, including Search and Display formats across Tesco.com and the Tesco shopping App with SMB clients, with a focus on self-serve adoption. The successful candidate will join our Growth & Emerging team and work with world class and passionate people to deliver a digital first strategy that creates measurable value for customers, advertisers & Tesco Media.

What you’ll be working on:

• Ownership of quarterly + yearly revenue goals and pipeline management supporting your team on their growth strategy for their books of business.
• Be an evangelist in multi-channel marketing and drive this approach through your team supporting pitches demonstrating a deep understanding of the UK market, leveraging market trends, customer insights, campaign analysis and performance.
• Create and deliver persuasive sales presentations.
• Support your team to drive self-serve adoption and a digital first approach with their clients approaching these with both a customer first and commercial mindset.
• Working with cross functional teams to proactively develop strategic insights, identifying opportunities for growth for sales leads to take to their clients.
• Passionately advocate and model the delivery of first-class customer service to our client base, holding yourself to the highest standards.
• Broad partnership engagement and scaled coverage across key stakeholders (Shopper, Brand, Digital, Media, Commerce, Agency & Loyalty teams).
• Maintain a deep understanding and expertise of Tesco Media & Insights platform products and roadmap.
• Be confident challenging client strategy to maximise the role Tesco Media and Insights platform plays in delivering meaningful business outcomes.

What we expect from you:

• Experience in Media Sales and/or Retail Media with a successful track record in delivering customer satisfaction and exceeding sales targets.
• Evidence of relationship building with relevant stakeholders to drive revenue growth, product, and platform adoption to unlock incremental revenue.
• Demonstrated ability to drive growth with a diverse book of business and deliver against SLAs at pace.
• Demonstrated ability to develop a strong sales pipeline, forecast accurately, exceeding quarterly and annual commercial targets within a rapidly growing business.
• Results-driven, self-motivated and highly goal-oriented in order to exceed targets.
• An interest in working with product and technology stakeholders to continue to improve our digital performance products and drive self-serve adoption.
• Confident communicator and presenter, comfortable in fast-paced environments.
• A team player with the proven ability to collaborate with internal departments and teams.
• Knowledge of the media agency landscape, operating models, and commercial structure.

What you can expect from us:

We won’t just meet your expectations. We’ll defy them. So you’ll enjoy the comprehensive rewards package you’d expect from a leading technology company. But also, a degree of personal flexibility you might not expect. Plus, thoughtful perks, like flexible working hours and your birthday off.

You’ll also benefit from an investment in cutting-edge technology that reflects our global ambition. But with a nimble, small-business feel that gives you the freedom to play, experiment and learn.

And we don’t just talk about diversity and inclusion. We live it every day – with thriving networks including dh Gender Equality Network, dh Proud, dh Family, dh One, dh Enabled and dh Thrive as the living proof. We want everyone to have the opportunity to shine and perform at your best throughout our recruitment process. Please let us know how we can make this process work best for you.

Our approach to Flexible Working:

At dunnhumby, we value and respect difference and are committed to building an inclusive culture by creating an environment where you can balance a successful career with your commitments and interests outside of work. We believe that you will do your best at work if you have a work/life balance. Some roles lend themselves to flexible options more than others, so if this is important to you please raise this with your recruiter, as we are open to discussing agile working opportunities during the hiring process.

Global Diversity and Inclusion Questions:

At dunnhumby, we utilise our diversity of thought as our competitive edge. We are proud of our diversity and committed to making dunnhumby an even more inclusive place to work that we can be proud of. Our diversity and inclusion work is designed to cultivate a culture of belonging, where every dunnhumbian feels safe to bring their whole self to work, where everyone is welcome and we practice what we preach. We have a full D&I strategy to implement this long-term behaviour change; in addition, we have five employee-led network groups to support colleagues in the areas of gender, sexual orientation, multiculturalism, mental health and wellbeing, and family.