Change Management Lead New London

dunnhumby is the global leader in Customer Data Science, partnering with the world’s most ambitious retailers and brands to put the customer at the heart of every decision. We combine deep insight, advanced technology, and close collaboration to help our clients grow, innovate, and deliver measurable value for their customers. dunnhumby employs nearly 2,500 experts in offices throughout Europe, Asia, Africa, and the Americas working for transformative, iconic brands such as Tesco, Coca-Cola, Nestlé, Unilever and Metro.

dunnhumby is looking for a Change Management Lead to join the team on a permanent basis. This role sits within our Retail Consulting function and plays a pivotal role in supporting the delivery of Tesco UK’s transformational strategy—embedding large‑scale change programmes across Price, Promotion, Personalisation and Range to drive insight‑led decision making. This is a hybrid role based in our Hammersmith office.

Key accountabilities

• Develop and deliver change management roadmaps and plans across multiple business areas and transformation programmes.
• Apply change management methodologies to guide stakeholders through the full change lifecycle, ensuring efficient and effective adoption.
• Assess business readiness and evaluate the scale and impact of change, implementing strategies to maximise adoption and minimise risk.
• Build and maintain strong relationships across dunnhumby and Tesco teams, including Commercial, Capability, Product and Technology stakeholders.
• Understand end‑user needs, objectives and pain points to ensure change initiatives are relevant, practical and adopted at scale.
• Collaborate with project managers and subject‑matter experts to land change effectively, leveraging their expertise and networks.
• Partner with Tesco Product, Commercial and Capability teams to support delivery of the wider transformation vision.
• Balance detailed workstream knowledge with programme‑wide oversight, ensuring consistency while maintaining clarity across complex initiatives.
• Lead and coordinate subject‑matter experts to deliver detailed outputs while simplifying messaging for different stakeholder audiences.
• Champion structured, insight‑led ways of working that support long‑term behavioural change and measurable business impact.

Qualifications & Experience

• Bachelor’s degree or equivalent practical experience.
• Strong experience in change management within a consulting or retail environment, ideally in a data‑driven context.
• Proven track record of delivering change across complex, cross‑functional programmes.
• Excellent stakeholder management and communication skills, with the ability to influence at all levels.
• Experience working with cross‑functional teams including Product, Engineering, Analytics and Commercial.
• Ability to navigate ambiguity and bring structure and clarity to complex challenges.
• Agile mindset, with the ability to manage risk and adapt to changing priorities.
• Self‑driven, proactive and comfortable operating in fast‑paced environments.
• Familiarity with dunnhumby tools, data or methodologies is advantageous.

What you can expect from us

We won’t just meet your expectations. We’ll defy them. So you’ll enjoy the comprehensive rewards package you’d expect from a leading technology company. But also, a degree of personal flexibility you might not expect. Plus, thoughtful perks, like flexible working hours and your birthday off.

You’ll also benefit from an investment in cutting‑edge technology that reflects our global ambition. But with a nimble, small‑business feel that gives you the freedom to play, experiment and learn.

And we don’t just talk about diversity and inclusion. We live it every day – with thriving networks including dh Gender Equality Network, dh Proud, dh Family, dh One, dh Enabled and dh Thrive as the living proof. We want everyone to have the opportunity to shine and perform at your best throughout our recruitment process. Please let us know how we can make this process work best for you.

Our approach to Flexible Working

At dunnhumby, we value and respect difference and are committed to building an inclusive culture by creating an environment where you can balance a successful career with your commitments and interests outside of work. We believe that you will do your best at work if you have a work / life balance. Some roles lend themselves to flexible options more than others, so if this is important to you please raise this with your recruiter, as we are open to discussing agile working opportunities during the hiring process.

Global Diversity and Inclusion Questions

At dunnhumby, we utilise our diversity of thought as our competitive edge. We are proud of our diversity and committed to making dunnhumby an even more inclusive place to work that we can be proud of. Our diversity and inclusion work is designed to cultivate a culture of belonging, where every dunnhumbian feels safe to bring their whole self to work, where everyone is welcome and we practice what we preach. We have a full D&I strategy to implement this long‑term behaviour change; in addition, we have five employee‑led network groups to support colleagues in the areas of gender, sexual orientation, multiculturalism, mental health and wellbeing, and family.