Quality Lead - remote working in London

dunnhumby is the global leader in Customer Data Science, partnering with the world’s most ambitious retailers and brands to put the customer at the heart of every decision. We combine deep insight, advanced technology, and close collaboration to help our clients grow, innovate, and deliver measurable value for their customers. dunnhumby employs nearly 2,500 experts in offices throughout Europe, Asia, Africa, and the Americas working for transformative, iconic brands such as Tesco, Coca-Cola, Nestlé, Unilever and Metro.

dunnhumby is looking for a Change Management Lead to join the team on a permanent basis. This role sits within our Retail Consulting function and plays a pivotal role in supporting the delivery of Tesco UK’s transformational strategy—embedding large-scale change programmes across Price, Promotion, Personalisation and Range to drive insight-led decision making. This is a hybrid role based in our Hammersmith office.

• Develop and deliver change management roadmaps and plans across multiple business areas and transformation programmes.
• Apply change management methodologies to guide stakeholders through the full change lifecycle, ensuring efficient and effective adoption.
• Assess business readiness and evaluate the scale and impact of change, implementing strategies to maximise adoption and minimise risk.
• Build and maintain strong relationships across dunnhumby and Tesco teams, including Commercial, Capability, Product and Technology stakeholders.
• Collaborate with project managers and subject matter experts to land change effectively, leveraging their expertise and networks.
• Partner with Tesco Product, Commercial and Capability teams to support delivery of the wider transformation vision.
• Champion structured, insight-led ways of working that support long-term behavioural change and measurable business impact.

Qualifications:

• Bachelor’s degree or equivalent practical experience.
• Strong experience in change management within a consulting or retail environment, ideally in a data-driven context.
• Excellent stakeholder management and communication skills, with the ability to influence at all levels.
• Experience working with cross-functional teams including Product, Engineering, Analytics and Commercial.
• Agile mindset, with the ability to manage risk and adapt to changing priorities.
• Familiarity with dunnhumby tools, data or methodologies is advantageous.

So you’ll enjoy the comprehensive rewards package you’d expect from a leading technology company. Plus, thoughtful perks, like flexible working hours and your birthday off. But with a nimble, small-business feel that gives you the freedom to play, experiment and learn. And we don’t just talk about diversity and inclusion. We live it every day – with thriving networks including dh Gender Equality Network, dh Proud, dh Family, dh One, dh Enabled and dh Thrive as the living proof.

Our approach to Flexible Working: At dunnhumby, we value and respect difference and are committed to building an inclusive culture by creating an environment where you can balance a successful career with your commitments and interests outside of work. We believe that you will do your best at work if you have a work/life balance. Some roles lend themselves to flexible options more than others, so if this is important to you please raise this with your recruiter, as we are open to discussing agile working opportunities during the hiring process.