Insights Enablement Lead

dunnhumby is the global leader in Customer Data Science, partnering with the world’s most ambitious retailers and brands to put the customer at the heart of every decision. We combine deep insight, advanced technology, and close collaboration to help our clients grow, innovate, and deliver measurable value for their customers. dunnhumby employs nearly 2,500 experts in offices throughout Europe, Asia, Africa, and the Americas working for transformative, iconic brands such as Tesco, Coca-Cola, Nestlé, Unilever and Metro.

This role sits within our Strategic Insights function and is responsible for transforming how insight-led projects are delivered—moving from bespoke outputs to scalable, high-quality solutions that drive consistent, customer-first value across clients and teams. This is a hybrid role based in our Hammersmith office.

Key accountabilities:

• Design and implement frameworks that convert bespoke insight projects into repeatable, scalable solutions, enabling consistent delivery across teams and clients.
• Assess and evolve key project types by balancing value to dunnhumby against effort required, ensuring efficient and commercially impactful delivery.
• Identify and embed opportunities to accelerate delivery through AI, automation and improved workflows, partnering closely with analytics and research teams.
• Define and uphold standards for best-in-class outputs, building reusable templates and ensuring work is insight-led, visually strong and client-ready.
• Support the delivery of complex and high-priority projects, acting as a trusted partner to ensure quality, consistency and clarity in ambiguous environments.
• Create a shared view of delivery standards, progress and expectations, reducing duplication and enabling teams to move faster.
• Develop and maintain a repository of scalable solutions, templates and case studies that demonstrate value creation and support wider adoption.
• Collaborate with stakeholders across Strategic Insights, Analytics and wider teams to continuously optimise how projects are delivered at scale.
• Champion new ways of working, including the adoption of AI and emerging technologies to enhance efficiency and impact.
• Ensure consistent, high-quality delivery that strengthens Strategic Insights’ reputation for excellence and scalability.

Qualifications & Experience:

• Bachelor’s degree or equivalent in any subject.
• Experience in project delivery, operations or enablement, ideally within insight, analytics or consulting environments.
• Proven track record of building and scaling processes across multiple stakeholders and teams.
• Experience working with data, research or technical teams to deliver practical, scalable solutions.
• Strong interest in AI, automation and evolving ways of working.
• Ability to bring structure, clarity and momentum in fast-paced, ambiguous environments.
• Strong collaboration and stakeholder management skills.

What you can expect from us: We won’t just meet your expectations. We’ll defy them. So you’ll enjoy the comprehensive rewards package you’d expect from a leading technology company. But also, a degree of personal flexibility you might not expect. Plus, thoughtful perks, like flexible working hours and your birthday off. You’ll also benefit from an investment in cutting-edge technology that reflects our global ambition. But with a nimble, small-business feel that gives you the freedom to play, experiment and learn.

And we don’t just talk about diversity and inclusion. We live it every day – with thriving networks including dh Gender Equality Network, dh Proud, dh Family, dh One, dh Enabled and dh Thrive as the living proof. We want everyone to have the opportunity to shine and perform at your best throughout our recruitment process. Please let us know how we can make this process work best for you.

Our approach to Flexible Working: At dunnhumby, we value and respect difference and are committed to building an inclusive culture by creating an environment where you can balance a successful career with your commitments and interests outside of work. We believe that you will do your best at work if you have a work/life balance. Some roles lend themselves to flexible options more than others, so if this is important to you please raise this with your recruiter, as we are open to discussing agile working opportunities during the hiring process.