Business Support Officer

Pay: £13.69 per hour

Hours: 18.5 hours per week

• MondayTuesday: 8:30am5:00pm
• Wednesday: 8:30am12:00pm (Flexible working considered within core hours)

Temporary until 06/07/2026

We are recruiting an experienced Business Support Officer / Administrator to join the Integrated Front Door (IFD) service within Children & Young Peoples Services.

This is a vital frontline administrative role supporting social workers, managers, and multi‑agency partners including MASH, MARAC, CVE and Missing Children teams, within a fast‑paced and highly confidential environment.

The Role

You will provide high‑quality administrative and business support within a multi‑disciplinary team, ensuring work is prioritised effectively and service needs are met.

Key Responsibilities Include

• Providing comprehensive business and administrative support to operational teams
• Acting as a first point of contact, dealing with complex and sensitive enquiries
• Accurate data input and record‑keeping involving highly sensitive information
• Confident minute‑taking at multi‑agency meetings using a laptop
• Liaising with internal council services and external partner agencies
• Supporting consistent processes, systems and ways of working
• Providing mentoring and support to colleagues where required
• Working to tight deadlines and responding to urgent requests

This is a varied role where no two days are the same and flexibility is essential.

About You

You will ideally have:

• Substantial experience in an administrative or business support role
• Strong organisational, planning and time‑management skills
• Excellent written and verbal communication skills
• Experience of minuting complex meetings
• Confidence using IT systems (including Microsoft Office)
• A strong understanding of confidentiality, data protection and information governance
• The ability to remain calm and professional under pressure
• Experience working with sensitive and emotive information

Due to the nature of the service, you must be comfortable working with information relating to children and young people at risk, including safeguarding, abuse and exploitation.

Essential Requirements

• Enhanced DBS check
• Police vetting (role based within a police station)
• Right to work in the UK
• GCSEs (or equivalent) including Maths and English

This is a meaningful opportunity to support vital safeguarding services making a real difference to children and young people.