At a Glance
- Tasks: Lead a dynamic team to deliver amazing guest experiences at Dunkin'.
- Company: Join the vibrant Dunkin' family and be part of a fun work culture.
- Benefits: Enjoy flexible schedules, health insurance, and paid time off.
- Other info: Great opportunity for career growth and teamwork in a supportive setting.
- Why this job: Make a real impact while developing your leadership skills in a fast-paced environment.
- Qualifications: Must be 18+, with some restaurant or retail experience and basic computer skills.
We are look for Assistant Restaurant Managers to help lead our Dunkin' team!
The Assistant Restaurant Manager supports the Restaurant Manager in their efforts to develop a team of dedicated people delivering great and friendly guest experiences and profitable top line sales. They assist in the development of Crew and Shift Leaders and fulfill accountabilities assigned by the Restaurant Manager.
Responsibilities:
Team Environment:
- Assist to recruit, hire, onboard and develop employees
- Communicate job expectations to employees
- Hold team members accountable for their behavior and performance, addressing concerns promptly
- Support the development of team members
Operational Excellence:
- Create and maintain a guest first culture in the restaurant
- Ensure all shifts are appropriately staffed to achieve guest service goals
- Maintain safe, secure, and healthy environment by following and enforcing safety, food safety, and sanitation guidelines; comply with all applicable laws
- Ensure Brand standards, recipes and systems are executed
- Help prepare and complete action plans; implement production, productivity, quality and guest service standards
- Review guest feedback and restaurant assessment results and implement action plans to drive system improvements
Profitability:
- Control costs to help maximize profitability
- Execute all in-restaurant marketing promotions in a timely manner
- Execute new product roll-outs including team training, marketing and sampling
- Drive sales goals and track results
Skills and Qualifications:
- Fluent in English
- Restaurant, retail, or supervisory experience
- Basic computer skills
- At least 18 years of age (where applicable)
- Basic writing skills
- High School diploma, or equivalent
- Proficent in math and financial management
Competencies:
Great Focus:
- Understands and exceeds guest expectations, needs and requirements
- Displays a sense of urgency with guests
- Seeks ways to improve guest satisfaction; asks questions, commits to follow-through
- Resolves guest concerns by following Brand recommended guest recovery process
Passion for:
- Sets and maintains high standards for self and others, acts as a role model
- Consistently meets or exceeds goals
- Contributes to the overall team performance; understands how his/her role relates to others
- Sets, prioritizes and maintains focus on important activities
- Reads and interprets reports to establish goals and deliver results
- Seeks ideas and best practices from other individuals, teams, and networks and applies them
Problem Solving and Decision Making:
- Identifies and resolves issues and problems
- Uses information at hand to make decisions and solve problems; includes others when necessary
- Identifies root cause of a problem and implements a solution to prevent from recurring
- Empowers others to make decisions and resolve issues
Interpersonal Relationships & Influence:
- Develops and maintains relationships with team members
- Operates with integrity; demonstrates honesty, treats others with respect, keeps commitments
- Encourages collaboration and teamwork
- Leads others; negotiates and takes effective action
Building Effective Teams:
- Identifies and communicates team goals
- Monitors progress, measures results and holds others
- Creates strong morale and engagement within the team
- Accepts responsibilities for personal and team commitments
- Recognizes and rewards employee’s strengths, accomplishments and development
- Listens to others, seeks mutual understanding and welcomes sharing of information, ideas and resources
Conflict Management:
- Seeks to understand conflict through active listening
- Recognizes conflicts as an opportunity to learn and improve
- Resolves situations using facts involved, ensuring consistency with policies and procedures
- Escalates issues as appropriate
- Developing Direct Reports and Others
- Works collaboratively with employees to create individual development plans to strengthen employee’s knowledge and skills
- Regularly discusses progress towards goals, reviews performance and adjusts development plans accordingly
- Provides challenging assignments for the purpose of developing others
- Uses coaching and feedback opportunities to improve performance
- Identifies training needs and supports resources for development opportunities
Developing Direct Reports and Others:
- Works collaboratively with employees to create individual development plans to strengthen employee’s knowledge and skills
- Regularly discusses progress towards goals, reviews performance and adjusts development plans
- Provides challenging assignments for the purpose of developing others
- Uses coaching and feedback opportunities to improve performance
- Identifies training needs and supports resources for development opportunities
Business and Financial Acumen:
- Understands guest and competition; translates and applies own expertise to address business opportunities
- Approaches situations with an innovative mind and looks beyond the obvious to deliver solutions and implement change
- Has a working knowledge of profit and loss and other key financial measurements in order to identify business trends, make adjustments accordingly and set goals
- Understands, analyzes and communicates the key performance/profit levers and manages to these measures
Work schedule
- 8 hour shift
- Weekend availability
- Day shift
Benefits
- Flexible schedule
- Paid time off
- Health insurance
- Vision insurance
- Life insurance
- Disability insurance
- 401(k)
- 401(k) matching
- Referral program
- Employee discount
- Paid training
- Other
Assistant Manager in Cheshire employer: Dunkin
Dunkin in Sheffield is an excellent employer that prioritises the growth and development of its Team Members. With a supportive work culture, comprehensive training, and a commitment to employee well-being through benefits like a pension plan, Dunkin offers a rewarding environment for those looking to make a meaningful impact while enjoying career advancement opportunities.
StudySmarter Expert Advice🤫
We think this is how you could land Assistant Manager in Cheshire
✨Get a Taste of the Scene
Try visiting local eateries and asking if they have any full-time positions available. Many hospitality jobs aren’t advertised online, so popping in for a chat can give you an edge and show your enthusiasm!
✨Network at Food Festivals
Food festivals and culinary events are buzzing with industry connections. Attend these to meet restaurateurs and other food service pros; you never know who might be looking for their next star employee!
✨Show Off Your Skills
Create a short video showcasing your cooking or customer service flair. Post it on social media or even send it directly to places you want to work at, like Dunkin. It’s a fun way to stand out and demonstrate what you bring to the table!
✨Reach Out Directly to Dunkin
Don't be shy about reaching out to Dunkin directly through their website. Express your interest in available roles and attach your CV, showing your genuine eagerness to be part of their team. Personal touches can go a long way!
Some tips for your application 🫡
Show Off Your Service Experience:In the hospitality-food-service world, your experience is key! Make sure to highlight any previous roles you've had in restaurants, cafes, or catering. We want to see your customer service skills shine, so include specific examples where you went above and beyond for clients.
Certificates Matter:If you’ve got any relevant certifications, like food safety or bartender training, flaunt them! They can really set you apart from the crowd and show us your dedication to the industry. Just make sure to mention them clearly in your CV or cover letter!
Craft a Genuine Cover Letter:Take the time to write a personal cover letter that reflects your passion for hospitality. Share why you’re excited about Dunkin and how your skills can contribute to our team's success. We're after that genuine connection!
Highlight Your Team Spirit:In full-time roles, teamwork is everything! Emphasise your ability to work collaboratively in busy environments. Mention any experiences where you’ve effectively collaborated with colleagues or managed conflicts — it's just as important as your technical skills!
How to prepare for a job interview at Dunkin
✨Show Your People Skills
In hospitality, customer service is everything! Be ready to showcase examples of how you've engaged with customers positively. Maybe you turned a tough situation around or went that extra mile for a guest—let’s hear those stories!
✨Know Your Menu Inside Out
Expect some technical questions about food and drink, especially if you're applying for a kitchen or service role. Brush up on the menu items, including ingredients and any potential allergens. If you’ve got any favourite dishes or cocktails, have a little something prepared to discuss, too!
✨Demonstrate Your Team Spirit
Hospitality thrives on teamwork, so think of examples where you've worked well with others in a fast-paced environment. Be prepared to discuss what makes a great team member and how you contribute to a positive working vibe. They’re looking for that 'good fit!'
✨Get Ready for a Practical Test
In full-time food service roles, don’t be surprised if they want to see your skills in action. Whether it's serving a table or prepping a dish, be mentally prepared for a practical test during the interview. Practice makes perfect—a little dry run with friends could give you the edge!
