At a Glance
- Tasks: Lead a dynamic team to deliver amazing guest experiences and drive restaurant success.
- Company: Join Dunkin', a fun and fast-paced franchise with a strong community vibe.
- Benefits: Enjoy competitive pay, bonuses, paid time off, and health benefits.
- Other info: Great opportunities for growth and learning in a supportive team atmosphere.
- Why this job: Make a real impact while developing your leadership skills in a vibrant environment.
- Qualifications: Previous leadership experience and a passion for guest satisfaction are key.
The predicted salary is between 31500 - 38500 £ per year.
Restaurant Manager
Reports To
- Multi-Unit Manager/Franchisee
- Overview
A Restaurant Manager is generally responsible for providing strong, positive leadership to his/her team to deliver great and friendly guest experiences, operational excellence and for helping to build profitable top-line sales of a single restaurant.
They are responsible for the overall operation of the restaurant according to Dunkin’ standards, franchisee policies and procedures and in compliance with all applicable laws.
Benefits
- Aggressive starting salaries
- Quarterly Bonus
- Paid PTO
- 401k plan with 4% matching
- Medical Dental Vision
- Company Paid Life Insurance
- Company Paid Long Term Disability Insurance
Responsibilities Include
- Able to perform all responsibilities of restaurant team members
- Lead team meetings
- Deliver training to restaurant team members
- Ensure Brand standards, recipes and systems are executed
- Create and maintain a guest focused culture in the restaurant
- Review guest feedback results and implement action plans to drive improvement
- Communicates restaurant priorities, goals and results to restaurant team members
- Execute new product roll-outs including training, marketing and sampling
- Maintain a safe, secure, and healthy environment by following and enforcing safety, food safety, and sanitation requirements and complying with all applicable laws
- Control costs to help maximize profitability
- Completion of inventory on a periodic basis as determined by Franchisee
- Completion of weekly labor schedule ensuring all shifts are staffed to meet guest demand and service standards
- Completion of DCP and other vendor orders
- Conduct self-assessments and corresponding action plans
- Ensure restaurant budget is met as determined by Franchisee
- Manages cash over/short in restaurant and ensures team members are following franchisee’s cash management policies
- Engages with Dunkin’ Brands Field Operations team as appropriate
Management Responsibilities Include
- Recruit, hire, onboard and develop restaurant team members
- Plan, monitor, appraise and review employee performance
- Coach restaurant team members to drive sales, improve profitability and guest satisfaction
Education/Experience
- Basic computer skills
- Fluent in spoken and written English
- Basic math and financial management
- Previous leadership experience in retail, restaurant or hospitality
- College Degree preferred
- Key Competencies
- Strong analytical skills and business acumen
- Works well with others in a fun, fast-paced team environment
- On time, demonstrates honesty and a positive attitude
- Willingness to learn and embrace change
- Ability to train and develop a team
- Guest focused
- Time Management
- Problem solving
- Motivating others
Physical Demands/Working Conditions
- Standing on feet
- Repetitive motion including bending, stooping and reaching
- Lifting packages (if applicable)
- Wearing a headset (if applicable)
- Working in a small space
Many Dunkin' restaurants are owned and operated by an independent franchisee.
Each Dunkin' franchisee is an independent employer and thus solely responsible for hiring decisions and all other employment-related matters for the franchisee’s restaurant(s).
The terms “Company,” “Dunkin',” “we,” “our,” or “us” refer to the specific entity (corporate or franchise) that owns and operates the Dunkin' restaurant to which you are applying.
Nothing on this site should be construed as Dunkin' being involved in or having control over a franchise employee’s terms and conditions of employment.
Any employment-related questions regarding a franchise restaurant should be directed to the franchisee.
Store Manager employer: Dunkin Donuts
Dunkin' is an exceptional employer that values its team members by offering competitive pay, weekly paychecks, and flexible scheduling to fit your lifestyle. With opportunities for growth into management roles and a supportive work culture that prioritises teamwork and customer satisfaction, you'll find a rewarding environment where you can thrive while enjoying free or discounted meals during your shifts in the vibrant community of Bangor, ME.
StudySmarter Expert Advice🤫
We think this is how you could land Store Manager
✨Get a Taste of the Scene
Try visiting local eateries and asking if they have any full-time positions available. Many hospitality jobs aren’t advertised online, so popping in for a chat can give you an edge and show your enthusiasm!
✨Network at Food Festivals
Food festivals and culinary events are buzzing with industry connections. Attend these to meet restaurateurs and other food service pros; you never know who might be looking for their next star employee!
✨Show Off Your Skills
Create a short video showcasing your cooking or customer service flair. Post it on social media or even send it directly to places you want to work at, like Dunkin Donuts. It’s a fun way to stand out and demonstrate what you bring to the table!
✨Reach Out Directly to Dunkin Donuts
Don't be shy about reaching out to Dunkin Donuts directly through their website. Express your interest in available roles and attach your CV, showing your genuine eagerness to be part of their team. Personal touches can go a long way!
We think you need these skills to ace Store Manager
Some tips for your application 🫡
Show Off Your Service Experience:In the hospitality-food-service world, your experience is key! Make sure to highlight any previous roles you've had in restaurants, cafes, or catering. We want to see your customer service skills shine, so include specific examples where you went above and beyond for clients.
Certificates Matter:If you’ve got any relevant certifications, like food safety or bartender training, flaunt them! They can really set you apart from the crowd and show us your dedication to the industry. Just make sure to mention them clearly in your CV or cover letter!
Craft a Genuine Cover Letter:Take the time to write a personal cover letter that reflects your passion for hospitality. Share why you’re excited about Dunkin Donuts and how your skills can contribute to our team's success. We're after that genuine connection!
Highlight Your Team Spirit:In full-time roles, teamwork is everything! Emphasise your ability to work collaboratively in busy environments. Mention any experiences where you’ve effectively collaborated with colleagues or managed conflicts — it's just as important as your technical skills!
How to prepare for a job interview at Dunkin Donuts
✨Show Your People Skills
In hospitality, customer service is everything! Be ready to showcase examples of how you've engaged with customers positively. Maybe you turned a tough situation around or went that extra mile for a guest—let’s hear those stories!
✨Know Your Menu Inside Out
Expect some technical questions about food and drink, especially if you're applying for a kitchen or service role. Brush up on the menu items, including ingredients and any potential allergens. If you’ve got any favourite dishes or cocktails, have a little something prepared to discuss, too!
✨Demonstrate Your Team Spirit
Hospitality thrives on teamwork, so think of examples where you've worked well with others in a fast-paced environment. Be prepared to discuss what makes a great team member and how you contribute to a positive working vibe. They’re looking for that 'good fit!'
✨Get Ready for a Practical Test
In full-time food service roles, don’t be surprised if they want to see your skills in action. Whether it's serving a table or prepping a dish, be mentally prepared for a practical test during the interview. Practice makes perfect—a little dry run with friends could give you the edge!
