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For Companies At a Glance
- Tasks: Lead a dynamic team, ensuring top-notch guest experiences and operational excellence.
- Company: Join Dunkin' Donuts, a beloved brand known for its coffee and community spirit.
- Benefits: Enjoy weekly pay, paid time off, and a 401(k) with a generous match.
- Why this job: Step into a rewarding role where your leadership makes a real impact every day.
- Qualifications: Must be 18+, with strong communication skills and some experience in retail or supervisory roles.
- Other info: This position is with an independently owned franchise of Dunkin' Donuts.
Join Our Team as a Shift Leader at Dunkin' Donuts! Are you a natural leader who thrives in a fast-paced, customer-focused environment? Dunkin' Donuts is looking for dynamic Shift Leaders to guide our crew members and ensure a delightful guest experience. If you have a knack for motivating teams and a passion for service excellence, this is your opportunity to step into a role that's both challenging and rewarding.
Why Join Us
- Weekly Pay: Receive regular paychecks every week, adding stability and ease to your financial planning.
- Paid Time Off: Enjoy well-earned breaks with our paid time off policy.
- Career Advancement: Explore opportunities for growth within our organization – we value internal promotion and career development.
- 401(k) with 6% Match: Plan for your future with our robust 401(k) program, including a generous company match.
Responsibilities
- Leadership Impact: Inspire and coach crew members, playing a pivotal role in their development and the store's success.
- Guest-Centric Approach: Lead by example in delivering top-tier guest service, setting the standard for your team.
- Operational Excellence: Drive operational standards and efficiency, ensuring each guest leaves happier.
- Team Coordination: Manage team dynamics effectively, ensuring smooth operations and a positive work environment.
- Continuous Learning: Enhance your skills with our comprehensive training programs, including ServSafe certification.
- Team Management: Guide crew members through their shifts, clearly communicating responsibilities, providing feedback, and acknowledging their achievements.
- Strategic Deployment: Utilize team members optimally throughout the shift to meet guest needs and maintain service standards.
- Training Support: Assist in training crew members, in line with directives from the Restaurant Manager or Assistant Manager.
- Performance Accountability: Set clear goals and hold team members accountable during your shift.
- Guest Satisfaction: Uphold our commitment to guest service, fostering a sense of urgency to meet needs and resolve any issues.
- Quality Assurance: Ensure that quality, service, and cleanliness standards are consistently met.
- Profitability Focus: Oversee the execution of restaurant standards and marketing initiatives to effectively manage labor and food costs.
- Safety and Security: Ensure adherence to all policies regarding cleanliness, food safety, and restaurant security.
- Other duties as assigned.
Qualifications
- Strong communicators with effective math and writing skills.
- Experience in restaurant, retail, or supervisory roles is preferred.
- Must be at least 18 years of age and fluent in English.
- Energetic leaders who can inspire teams and deliver exceptional guest experiences.
- Ability to pass a background check and drug test.
- Flexibility to work various shifts as required.
Take the lead in a role where your efforts are recognized and truly matter. Apply now to become a Shift Leader at Dunkin' Donuts and be part of a team that brings joy and delicious coffee to our community every day!
This Dunkin' Donuts restaurant is independently owned and operated under a franchise granted by DD Franchising LLC. You are applying for work with a franchisee of Dunkin' Donuts, not Dunkin' Brands, Inc., Dunkin' Donuts or any of their affiliates. Any information you submit will be provided solely to the franchisee. If hired, the franchisee will be your only employer. Franchisees are independent business owners who are solely responsible for their own employees and set their own wage and benefit programs that can vary among franchisees.
Equal Opportunity Employer
GPM Investments, LLC is an equal opportunity employer and does not discriminate in employment and personnel practices on the basis of race, sex, age, disability, religion, national origin, sexual orientation or any other basis prohibited by applicable law. Unlawful discrimination will not be a factor in any employment decision.
This Organization Participates in E-Verify
Dunkin Donuts Team Leader employer: Dunkin Donuts
Contact Detail:
Dunkin Donuts Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Dunkin Donuts Team Leader
✨Tip Number 1
Familiarise yourself with Dunkin' Donuts' values and mission. Understanding their commitment to customer service and team dynamics will help you align your leadership style with their expectations during the interview.
✨Tip Number 2
Showcase your experience in fast-paced environments. Be ready to share specific examples of how you've successfully led teams or improved guest experiences in previous roles, as this will demonstrate your capability for the Team Leader position.
✨Tip Number 3
Prepare to discuss your approach to training and developing team members. Highlight any past experiences where you've coached others, as this is a key responsibility of the role and will show your potential as a leader.
✨Tip Number 4
Be ready to talk about how you handle operational challenges. Think of examples where you've maintained service standards under pressure, as this will illustrate your ability to manage the store effectively.
We think you need these skills to ace Dunkin Donuts Team Leader
Some tips for your application 🫡
Tailor Your CV: Make sure your CV highlights relevant experience in leadership and customer service. Use specific examples from previous roles that demonstrate your ability to motivate teams and deliver excellent guest experiences.
Craft a Compelling Cover Letter: Write a cover letter that showcases your passion for the role and the company. Mention why you want to work at Dunkin Donuts and how your skills align with their values, particularly in guest service and team management.
Highlight Relevant Skills: In your application, emphasise your strong communication skills, ability to manage team dynamics, and any experience in training or coaching others. These are key qualities that Dunkin Donuts is looking for in a Team Leader.
Proofread Your Application: Before submitting, carefully proofread your CV and cover letter for any spelling or grammatical errors. A polished application reflects your attention to detail and professionalism, which are important in a leadership role.
How to prepare for a job interview at Dunkin Donuts
✨Show Your Leadership Skills
As a potential Team Leader, it's crucial to demonstrate your leadership abilities. Share specific examples of how you've motivated teams in the past and how you plan to inspire your crew at Dunkin Donuts.
✨Emphasise Guest Service
Dunkin Donuts values exceptional guest experiences. Be prepared to discuss how you would ensure top-tier service and handle any guest complaints effectively during your interview.
✨Know the Menu and Operations
Familiarise yourself with Dunkin Donuts' menu and operational standards. Showing that you understand their products and how the store runs will impress your interviewers and show your commitment to the role.
✨Prepare for Team Dynamics Questions
Expect questions about managing team dynamics and conflict resolution. Think of scenarios where you've successfully navigated challenges within a team, as this will highlight your ability to maintain a positive work environment.
