At a Glance
- Tasks: Lead client onboarding, manage requests, and provide high-touch concierge services.
- Company: Dunia, a luxury concierge service blending hospitality with cutting-edge technology.
- Benefits: Opportunity to shape luxury experiences and work directly with founders.
- Other info: Fast-paced environment with potential for significant impact and growth.
- Why this job: Be part of an innovative team redefining luxury lifestyle management.
- Qualifications: 5-8 years in luxury hospitality and experience with high-net-worth clients.
The predicted salary is between 50000 - 70000 £ per year.
Shape the future of luxury lifestyle management. Work directly with founders to define how discerning clients experience Dunia.
About Dunia
Dunia is a private, invite-only concierge operating system for individuals who live complex, global lives. We sit at the intersection of luxury hospitality, technology, and human orchestration — combining high-touch concierge execution with an evolving AI-powered product layer. Dunia is designed to replace fragmented coordination with a single, continuous operating layer across travel, experiences, and lifestyle. This is an early-stage role at a foundational moment.
The Role
The Travel Advisor is responsible for client onboarding, live concierge execution, and membership conversion following onboarding. This role operates at the bottom of the funnel once a user is qualified and invited. The focus is execution and consistency across the client experience.
Responsibilities
- Client Onboarding
- Lead human-led onboarding calls for invited users
- Capture client preferences, patterns, and expectations
- Guide users through app setup and first use
- Ensure clarity, confidence, and readiness to engage
- Membership Conversion
- Own conversion from onboarded users to paid members
- Frame membership as natural continuation of onboarding
- Manage follow-ups, decision timing, and payment links
- Track conversion outcomes and reasons for non-conversion
- Live Concierge Execution
- Manage active client requests across travel, experiences, and lifestyle
- Prepare proposals, itineraries, and recommendations
- Coordinate with partners and vendors to fulfill requests
- Maintain high standards of communication and discretion
- Product Feedback
- Identify friction points and recurring patterns
- Translate client experience into structured feedback
- Share regular insights to inform product iteration
- Support development of repeatable standards
Requirements
- 5–8+ years in luxury hospitality, concierge, lifestyle management, or high-touch client experience
- Experience working with HNW / UHNW clients
- Proficiency with digital tools, CRMs, and internal operating systems
- Familiarity with GDS platforms used in travel and hospitality operations
- Experience issuing or managing travel bookings directly
- Strong written and verbal communication
- High attention to detail and sound judgment
- Comfortable operating in fast-moving, early-stage environments
Strong Plus
- Experience with private membership or invite-only models
- Exposure to startups, new products, or evolving systems
- Curiosity about technology and AI-enabled workflows
- IATA or ARC accreditation (current or previous)
- Time-zone alignment with CET / GMT
Success Metrics
- Onboarding Quality & Completion
- Conversion to Paid Member
- Client Satisfaction
- Product Feedback Quality
Join Dunia. Ready to shape the future of luxury lifestyle management? Apply now!
Travel Advisor in Cheltenham employer: Dunia
Dunia is an exceptional employer that offers a unique opportunity to work at the forefront of luxury lifestyle management, where you will collaborate directly with the founders to redefine client experiences. With a strong emphasis on employee growth and a culture that values innovation and high-touch service, Dunia provides a dynamic environment for those passionate about luxury hospitality and technology. The early-stage nature of the company allows for significant personal impact and the chance to shape the future of concierge services in a supportive and collaborative setting.
StudySmarter Expert Advice🤫
We think this is how you could land Travel Advisor in Cheltenham
✨Get Involved in Local Travel Events
Join local tourism fairs or travel expos in your area. These events are a treasure trove for networking, and you can often meet hiring managers from companies like Dunia who are looking for fresh talent for roles like Travel Advisor.
✨Showcase Your Travel Know-How
Create a travel blog or use social media to share your experiences and insights about different destinations. This can help you stand out to recruiters in the travel industry, demonstrating your passion for the sector and your ability to engage with an audience.
✨Connect with Alumni from Your School
Check out alumni groups linked to the travel and tourism sectors. Often, these connections can lead to inside info about opportunities at companies like Dunia and give you a leg up for your Travel Advisor application.
✨Don’t Shy Away from Cold Emails
If there's a dream company you want to join, don’t hesitate to send a friendly email to their HR or recruitment team. Express your interest in their vision and mention that you’re keen on any Travel Advisor openings they might have. It's a bold move, but it might just pay off!
We think you need these skills to ace Travel Advisor in Cheltenham
Some tips for your application 🫡
Show Your Passion for Travel:In the travel and tourism industry, your love for exploration and different cultures should shine through in your application. Make sure to share personal anecdotes or experiences that highlight your enthusiasm for travel—this can really set you apart when applying for the Travel Advisor role at Dunia.
Highlight Your Customer Service Skills:Customer service is king in travel and tourism. When detailing your work experience, focus on situations where you provided outstanding service or resolved customer issues, as this demonstrates your ability to ensure client satisfaction. Include specific examples in your CV to show that you're ready to face the challenges of the Travel Advisor position at Dunia.
Keep Your CV Travel-Themed:When it comes to CV conventions in the travel industry, think of including any relevant certifications or training you've completed, like first aid or tour guiding courses. If you've travelled widely yourself, don't hesitate to mention that—it's all about showing your background fits the globetrotting vibe of Dunia.
Craft a Compelling Cover Letter:Your cover letter should not only explain why you're a great fit but also reflect your personality! Use this space to express what excites you about the travel sector and how you can contribute to Dunia's adventures. Share any unique perspectives or ideas you have to enhance the travel experience, especially as a full-time Travel Advisor.
How to prepare for a job interview at Dunia
✨Show Off Your Travel Knowledge
For a role in travel and tourism, it’s vital to demonstrate your knowledge of different destinations, cultures, and travel trends. Brush up on popular destinations and recent changes in travel restrictions. We suggest bringing some interesting travel stories or experiences to share—this can help you connect personally with the interviewer!
✨Prepare for Customer Scenarios
Expect to be hit with customer service scenarios during the interview. They might ask how you'd handle a challenging traveller or resolve a booking issue. Think of a few real-life examples from your experiences, even if they’re just from customer service roles. This will show that you're ready for the field and have the right mindset to tackle on-the-ground challenges!
✨Highlight Your Flexibility and Passion
In a full-time travel position, there are often irregular hours and spontaneous travel opportunities. Be sure to convey your flexibility and willingness to embrace the unpredictable nature of this industry. Let’s showcase that enthusiasm for travel and how it drives your decision-making!
✨Know the Tools of the Trade
Get familiar with travel booking systems and tools, such as Amadeus or Sabre. If you have experience using any specific software or even social media for travel promotions, bring that up! We want to show that you can hit the ground running and adapt quickly to their processes at Dunia.
