At a Glance
- Tasks: Assist students and staff with enquiries through various communication channels.
- Company: Join the vibrant Student & Academic Services at the University of Sheffield.
- Benefits: Gain valuable experience, develop customer service skills, and work in a supportive environment.
- Other info: Fixed-term contract with opportunities for professional growth.
- Why this job: Make a difference by helping students navigate their university journey.
- Qualifications: Customer service experience and strong communication skills are essential.
The predicted salary is between 22000 - 24000 £ per year.
Location: Student & Academic Services, University of Sheffield.
Working arrangement: Full Time (On site), Fixed‑term contract.
Responsibilities
- Respond to student and staff enquiries via face‑to‑face, live chat, telephone and email.
- Provide high‑level customer service, ensuring students are supported at all times.
- Collaborate with colleagues across the Student Registry Service to respond effectively to enquiries.
- Provide information, guidance and advice to students, staff and external enquirers in line with the University’s regulations and the General Data Protection Regulation.
- Support core administrative processes using excellent IT and organisational skills to ensure work is completed accurately and efficiently.
- Maintain and update student records using University IT systems and databases.
- Attend relevant departmental meetings (Academic Services and Student Registry staff briefings).
- Perform other duties commensurate with the grade of the post.
Qualifications and Experience
- Experience in a front‑facing customer environment providing information and guidance.
- Excellent customer service skills, with experience of responding efficiently and effectively to phone, face‑to‑face and email enquiries.
- Excellent written and verbal communication skills.
- Previous experience of data inputting and processing.
- Proven IT skills, with experience of working with the Microsoft Office Suite (particularly Word and Excel), email and the ability to learn new software.
- Excellent interpersonal skills and the ability to communicate confidently with people from a variety of backgrounds.
- Ability to work effectively and flexibly in a team environment, but also able to work independently, in accordance with departmental objectives and deadlines.
- Strong organisational skills, with the ability to work well under pressure and to tight deadlines whilst maintaining attention to detail.
- Knowledge and experience of the use of electronic student records systems (particularly within Higher Education).
- Awareness of the importance of the General Data Protection Regulation and handling confidential information.
Attributes
- Commitment to the professional behaviours set out in the Sheffield Professional Framework.
- Encouraged to make ethical decisions and embed the University sustainability strategy into work activities wherever possible.
Additional Information
- Grade: 3
- Professional terms: Health and safety policies and safeguarding procedures are part of the role.
- Contract duration: 20/07/2026 – 13/11/2026 (one post) and 20/07/2026 – 02/10/2026 (second post).
- Line manager: Student Fees and Funding Officers, Student Records Assistant, Student Enquiries Advisors.
- Contact for informal enquiries: Emily Harlington, Senior Business Support Officer and PA – e.harlington@sheffield.ac.uk.
- Closing date: 14/06/2026
Student Registry Support Assistant employer: Dunhillmedical
The University of Sheffield is an exceptional employer, offering a vibrant work culture that prioritises student support and collaboration. As a Student Registry Support Assistant, you will benefit from professional development opportunities, a commitment to ethical practices, and the chance to contribute to a sustainable future within a prestigious academic environment. Located in a dynamic city, the university fosters a supportive atmosphere where your contributions are valued and recognised.
StudySmarter Expert Advice🤫
We think this is how you could land Student Registry Support Assistant
✨Tip Number 1
Get to know the University of Sheffield inside out! Familiarise yourself with their values, mission, and the specific role of a Student Registry Support Assistant. This will help you tailor your approach during interviews and show that you're genuinely interested in being part of their team.
✨Tip Number 2
Practice your customer service skills! Since this role is all about supporting students and staff, think of scenarios where you might need to handle enquiries. Role-play with a friend or family member to boost your confidence in responding effectively to different situations.
✨Tip Number 3
Network like a pro! Connect with current or former employees on LinkedIn, or even reach out to Emily Harlington for an informal chat. Building relationships can give you insider tips and might just give you the edge over other candidates.
✨Tip Number 4
Don’t forget to apply through our website! It’s the best way to ensure your application gets noticed. Plus, it shows you’re tech-savvy and comfortable with the systems used at the University. Good luck!
We think you need these skills to ace Student Registry Support Assistant
Some tips for your application 🫡
Tailor Your Application:Make sure to customise your application to highlight how your skills and experiences align with the role of Student Registry Support Assistant. We want to see how you can bring your unique flair to our team!
Show Off Your Customer Service Skills:Since this role is all about providing top-notch support, be sure to showcase your customer service experience. Share specific examples of how you've handled enquiries and supported students or clients in the past.
Keep It Clear and Concise:When writing your application, clarity is key! Use straightforward language and get to the point quickly. We appreciate well-structured applications that are easy to read and understand.
Apply Through Our Website:Don’t forget to submit your application through our website! It’s the best way for us to receive your details and ensures you’re considered for the role. We can’t wait to hear from you!
How to prepare for a job interview at Dunhillmedical
✨Know Your Stuff
Make sure you’re familiar with the University of Sheffield’s regulations and the General Data Protection Regulation. Brush up on how these apply to student records and customer service, as you’ll likely be asked about them during the interview.
✨Show Off Your Customer Service Skills
Prepare examples from your past experiences where you’ve provided excellent customer service. Think about specific situations where you handled enquiries effectively, whether face-to-face, over the phone, or via email. This will demonstrate your ability to support students and staff.
✨Get Tech-Savvy
Since the role requires strong IT skills, be ready to discuss your experience with Microsoft Office, especially Word and Excel. If you’ve worked with electronic student records systems before, make sure to highlight that too. Familiarity with these tools will give you an edge.
✨Team Player Vibes
The job involves collaboration, so be prepared to talk about your teamwork experiences. Share how you’ve worked effectively in a team environment and also how you can manage tasks independently. This balance is key for the role!
