At a Glance
- Tasks: Enhance student experiences and support their journey from induction to graduation.
- Company: Join the University of Sheffield, a diverse and inclusive workplace.
- Benefits: Enjoy competitive salary, flexible working, generous leave, and discounts.
- Other info: Be part of a supportive team with excellent career development opportunities.
- Why this job: Make a real impact on students' lives and help shape their university experience.
- Qualifications: A Levels or equivalent, strong communication skills, and event organisation experience.
The predicted salary is between 31900 - 33951 £ per year.
The University of Sheffield is a remarkable place to work. Our people are at the heart of everything we do. Their diverse backgrounds, abilities and beliefs make Sheffield a world‑class university. We offer a fantastic range of benefits including a highly competitive annual leave entitlement, a generous pensions scheme, flexible working opportunities, a commitment to your development and wellbeing, a wide range of retail discounts, and much more.
Overview
You will be part of a team that delivers a high quality, inclusive and accessible learning experience for all students. You will support students, actively seeking out and responding to ‘the student voice’ to enhance the student journey from induction to graduation. You will play a key role in supporting delivery of student experience as students progress through their programme journeys, from welcome and transition to graduation. You will support the annual schedule of key activities and lead developments to improve the student experience and you will collaborate with a range of people from a diverse set of backgrounds.
Main duties and responsibilities
- Support processes that help to gather feedback from our students and inform students of what changes we have made in response to their feedback.
- Produce student‑facing materials and student communications, for example student handbooks, course materials, module descriptions, VLE templates and web content.
- Monitor student attendance, engagement and progression, implementing and maintaining processes which comply with University policy and immigration requirements.
- Work with the Student Experience Manager to support the delivery of student experience within the School.
- Support committees and working groups which may include taking minutes and producing draft agendas.
- Build, design and deliver activities that support inclusive student representation and engagement.
- Maintain engagement with students outgoing on Year Abroad programmes or placements as well as those incoming to the School.
- Support activities related to Extenuating Circumstances, Extensions and Learning Support Plans.
- Work collaboratively as part of a wider education and student support team.
- Carry out other duties, commensurate with the grade and remit of the post.
Person Specification
Our diverse community of staff and students recognises the unique abilities, backgrounds, and beliefs of all. We foster a culture where everyone feels they belong and are respected. Even if your past experience doesn't match perfectly with this role's criteria, your contribution is valuable, and we encourage you to apply.
Criteria
- Educated to A Level standard (or equivalent experience)
- Excellent interpersonal and customer service skills with significant experience of responding effectively to complex queries
- Significant experience working with complex policy and regulatory frameworks
- Experience of dealing sensitively with students and staff from a wide variety of cultures and backgrounds
- Proven ability to manage own workload in consultation with colleagues, and meet planned deadlines as well as unscheduled tasks
- Proven ability to manage sensitive and confidential information appropriately
- Excellent event organisation skills, with the ability to manage events and meetings targeting internal and external stakeholders
- Understanding of University of Sheffield services and processes
Further Information
Grade 5 £27,319-£31,236, with potential to progress to £33,951 through sustained excellent contribution.
Next steps in the recruitment process
It is anticipated that the selection process will take place in early August. This will consist of an interview and written test.
If you need any support, equipment or adjustments to enable you to participate in any element of the recruitment process you can contact Matthew.Jacobs@sheffield.ac.uk.
Student Experience Officer in Sheffield employer: Dunhillmedical
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