Student Experience Manager in Sheffield

The University of Sheffield is a remarkable place to work. Our people are at the heart of everything we do. Their diverse backgrounds, abilities and beliefs make Sheffield a world‑class university. We offer a fantastic range of benefits including a highly competitive annual leave entitlement, a generous pensions scheme, flexible working opportunities, a commitment to your development and wellbeing, a wide range of retail discounts, and much more.

As Student Experience Manager, you will oversee and manage staff to deliver a high quality, inclusive and accessible learning experience for all students. You will support students, actively seeking out and responding to ‘the student voice’ to enhance the student journey from induction to graduation. Working collaboratively with the School Director of Education and School Manager, you will support the delivery of strategic objectives. You will improve the experience for students within the School, leading on relevant external compliance requirements and driving forward student voice initiatives.

Main duties and responsibilities:

• Working closely with the School Director of Education and School Manager to support the delivery of the School’s strategic Action Plan in relation to Student Experience.
• Leadership of the Student Experience Professional Service function, including line management of staff within the Education and Student Experience team as appropriate.
• Oversight and management of all School student voice activities and related processes.
• Ensure the School complies with relevant statutory and regulatory requirements whilst supporting students to successfully complete their studies.
• Act as the Safeguarding and Prevent School Contact.
• Oversee the delivery of all School student attendance requirements.
• Management of academic complaints and appeals and student complaints.
• Support student engagement and academic progression.
• Oversight of the development and delivery of inclusive processes that support all students.
• Lead for Fitness to Practice in the School where required.
• Oversight of all student facing events/materials and communications.
• Responsible for development and implementation of all student community building activities.
• Active participation in relevant committees.
• Support colleagues in the wider Education and Student Experience Team.
• Carry out other duties, commensurate with the grade and remit of the post.

Person Specification:

• Educated to A Level standard with GCSE Maths and English (or equivalent experience).
• Previous experience in a professional / managerial role, ideally within a Higher Education or similarly complex environment.
• Effective communication skills, both written and verbal.
• A high level of IT literacy, including extensive knowledge of Microsoft Office and Google applications.
• Experience of leading, reviewing, managing, and motivating a team.
• Experience of process and policy design and improvement.
• Highly motivated and able to work and make decisions autonomously.
• Excellent customer service and networking skills.
• Ability to work collaboratively to achieve strategic aims of the School and University.

Further Information:

• Grade 7
• Work arrangement: Full‑time (100% FTE)
• Duration: Fixed‑term for a period of 18 months, available from 1 July 2026
• A minimum of 41 days annual leave including bank holiday and closure days (pro rata).
• Flexible working opportunities, including hybrid working for some roles.
• A wide range of discounts and rewards on shopping, eating out and travel.
• A variety of staff networks, providing opportunities for social interaction, peer support and personal development.
• Recognition Awards to reward staff who go above and beyond in their role.
• A range of generous family‑friendly policies.

We are a Disability Confident Leader. If you have a disability and meet the essential criteria for this job you will be invited to take part in the next stage of the selection process.