At a Glance
- Tasks: Support students with career services and manage employability projects.
- Company: Join a dynamic team in Student & Academic Services.
- Benefits: Part-time hybrid role with a permanent contract and flexible work arrangements.
- Other info: Inclusive workplace welcoming diverse applicants; great for personal and professional growth.
- Why this job: Make a real difference in students' lives by helping them find jobs and gain experience.
- Qualifications: Previous admin experience, strong customer service skills, and knowledge of employability support.
The predicted salary is between 30000 - 40000 £ per year.
Joining a fast‑paced, student‑facing team that provides triage career support, assists with part‑time work searches and other work experience opportunities.
The Senior Administrator will support the Careers & Employability Service by delivering high‑level administrative support, customer service to students and employers, and managing employability projects.
Main duties and responsibilities:
- Provide high level administrative and organisational support across all functions administered by the Student Jobshop and First Contact team.
- Deliver excellent customer service to students, graduates and stakeholders.
- Assist students searching for jobs and placements and prepare them for the workplace.
- Support the effective delivery of employability projects and maintain accurate systems.
- Generate part‑time work with local employers through networking events and proactive marketing.
- Follow up with employers and discuss recruitment needs.
- Organise and deliver activities such as the Part‑time Jobs Fair and Inspiring Student Worker Awards.
- Produce evaluations, reports and presentations relating to employability activities.
- Monitor and review processes to ensure excellent service and identify improvements.
- Represent CES at university events such as Career Fairs and Open Days.
- Carry out other duties as required.
Person Specification:
Experience and skills required:
- Previous administrative experience within an office or reception environment.
- Good customer service skills and ability to handle enquiries efficiently.
- Understanding of employability support for higher education students.
- Proficient with business software (Google Suite, social media tools).
- Excellent interpersonal and cross‑cultural communication skills.
- Strong time management and ability to prioritise tasks.
- Independent problem solving and team collaboration.
- Attention to detail in record keeping and process following.
- Analytical skills for evaluating activity and producing reports.
- Knowledge of employment legislation and local markets.
The role is inclusive; we welcome applications from people of all backgrounds. We are a Disability Confident Leader.
Senior Administrator (First Contact) in Sheffield employer: Dunhillmedical
As a Senior Administrator (First Contact) within our dynamic Student & Academic Services team, you will thrive in a supportive and inclusive work environment that prioritises student success and professional development. Our hybrid work arrangement offers flexibility, while our commitment to employee growth ensures you have access to training and networking opportunities that enhance your career. Join us in making a meaningful impact on students' employability journeys in a vibrant academic setting.
StudySmarter Expert Advice🤫
We think this is how you could land Senior Administrator (First Contact) in Sheffield
✨Connect with the Community
Get involved in customer support communities online! Platforms like Reddit and specific Facebook groups can be goldmines for sharing opportunities and tips. You can find out about part-time roles that might not even be advertised yet — it's all about who you know!
✨Attend Local Job Fairs
Job fairs are perfect for snagging part-time gigs! Keep an eye out for local hiring events and career expos in your area. It’s a brilliant chance to meet representatives from companies like Dunhillmedical and show off your personality in person.
✨Boost Your Visibility
Showcase your skills in online customer support forums or by offering help on platforms like Zendesk Community. A strong online presence can catch the eyes of recruiters and hiring managers looking for genuinely passionate candidates.
✨Apply Directly Through Us!
Don’t forget, applying through our website is one of the best ways to catch our attention. Tailor your application for the part-time customer support role at Dunhillmedical and let us see your personality shine through!
We think you need these skills to ace Senior Administrator (First Contact) in Sheffield
Some tips for your application 🫡
Show Off Your Communication Skills:In customer support, communication is key! Make sure your CV and cover letter highlight your ability to clearly convey information and resolve issues. Use examples that illustrate how you've helped customers or colleagues in the past.
Demonstrate Your Problem-Solving Abilities:Employers want to see how you tackle challenges. Include specific instances where you resolved a tough issue for a customer or improved a process. Real life scenarios are a great way to showcase your critical thinking and adaptability.
Tailor Your Application to Part-Time Work:Since this is a part-time role, be upfront about your availability in your cover letter. Highlight how you can balance work with your other commitments. It shows you're organised and committed to making the role work for both you and Dunhillmedical.
Get Familiar with Our Brand:Before applying, take some time to learn about Dunhillmedical and our approach to customer support. Mention in your cover letter why you're excited about supporting our customers specifically. It’ll show your enthusiasm and that you've done your homework!
How to prepare for a job interview at Dunhillmedical
✨Show Off Your Communication Skills
In customer support, being able to communicate clearly and effectively is key. During the interview, make sure to demonstrate your listening skills and your ability to explain solutions simply. Use examples from past experiences where you resolved customer issues successfully.
✨Know the Tools of the Trade
Familiarise yourself with common customer support tools like ticketing systems (think Zendesk or Freshdesk) and chat software. If you’ve used any of these in previous roles or during your studies, be ready to chat about your experiences. Showing you can hit the ground running with these tools will impress Dunhillmedical.
✨Highlight Your Flexibility
Since this is a part-time role, emphasise your ability to adapt to different shifts and your willingness to handle varying customer volumes. Share any experiences where you thrived in a fast-paced environment or juggled multiple tasks, which can highlight your time management skills.
✨Prepare for Scenario-Based Questions
Interviewers often love scenario-based questions in customer support roles. Be ready to tackle common customer situations, like how you'd handle an unhappy customer. Practising responses to these scenarios will showcase your problem-solving ability and customer service mindset, which Dunhillmedical will surely appreciate.
