At a Glance
- Tasks: Provide IT and AV support to staff, resolving queries via various channels.
- Company: Join the Advanced Manufacturing Research Centre at the University of Sheffield.
- Benefits: Enjoy flexible working, competitive leave, and a generous pension scheme.
- Other info: Opportunities for training, development, and career progression await you.
- Why this job: Make a real impact in a dynamic environment while developing your tech skills.
- Qualifications: Experience in IT support and knowledge of various operating systems required.
The predicted salary is between 30000 - 40000 € per year.
Provide second-line IT and AV support to AMRC and AMRC Training Centre staff via help desk, phone, chat, email, and face-to-face. Support remote sites in Wales, Preston and Derby. Participate in procurement, asset management, and project support.
Key Responsibilities
- Respond to and resolve IT and AV queries in person, remotely, by phone and email.
- Prioritise workloads with business impact and escalated problems as required.
- Maintain and monitor general and specialist IT equipment, software and services.
- Assist in the procurement of IT and AV hardware, software and services.
- Support Windows and Linux systems maintenance.
- Provide user hand-overs and one-to-one training.
- Contribute to high-priority incidents, projects and first-line duties when directed.
- Travel to AMRC sites across the UK; valid UK driving licence required.
- Carry out other duties as reasonably required.
Qualifications & Experience
- Experience in a team providing efficient IT support in a busy, customer-focused environment.
- Experience with 1st and 2nd line technical support in a large complex organisation.
- Working knowledge of Microsoft Windows, MacOS, Android, iOS, Linux; primary focus on Windows.
- Up-to-date knowledge of Microsoft 365 and Google Workspace.
- Experience with meeting and conference technologies and audio-visual installations.
- Understanding of patch management, cyber-security principles, and Cyber Essentials+.
- Strong analytical and problem-solving skills.
- Excellent written and verbal communication skills with academic, research and technical staff.
- Experience with incident management tools such as TOPdesk.
- Knowledge of Mobile Device and Endpoint Management technologies and OS imaging.
- Experience building and maintaining a network of contacts and practice communities.
- Compliance with university and AMRC health, safety, security, procurement and waste policies.
Benefits
- Competitive annual leave, including bank holidays, with the option to purchase additional days.
- Flexible working arrangements, including hybrid options.
- Generous pension scheme.
- Retail discounts and rewards.
- Staff networks and support for diversity and inclusion.
- Training and development opportunities and access to a technical career route.
- Family-friendly policies.
Security Clearance
Security Check Clearance (SC) required. Successful applicant must be able to work in the UK without restrictions and complete the UK National Security Vetting process.
Contact
For informal enquiries, contact Toby Griffin, IT Support Operations Manager, toby.griffin@amrc.co.uk.
Location
University of Sheffield, Western Bank, Sheffield, S10 2TN, +44 114 222 2000
IT/ AV Technician in Sheffield employer: Dunhillmedical
The Advanced Manufacturing Research Centre (AMRC) at the University of Sheffield is an exceptional employer, offering a dynamic work environment that fosters innovation and collaboration. With a strong commitment to employee development, AMRC provides extensive training opportunities, flexible working arrangements, and a supportive culture that values diversity and inclusion. Located in the vibrant city of Sheffield, employees benefit from a competitive benefits package, including generous annual leave and a robust pension scheme, making it an ideal place for those seeking meaningful and rewarding careers in IT and AV support.
StudySmarter Expert Advice🤫
We think this is how you could land IT/ AV Technician in Sheffield
✨Tip Number 1
Network like a pro! Reach out to current employees at AMRC or similar organisations on LinkedIn. A friendly chat can give you insider info and maybe even a referral!
✨Tip Number 2
Prepare for the interview by brushing up on your technical skills. Make sure you can confidently discuss your experience with Windows, Linux, and AV technologies. We want to see that you're ready to tackle those IT queries head-on!
✨Tip Number 3
Show off your problem-solving skills during the interview. Think of examples where you've resolved tricky IT issues in the past. We love hearing about how you’ve made an impact in previous roles!
✨Tip Number 4
Don’t forget to apply through our website! It’s the best way to ensure your application gets seen. Plus, it shows you’re serious about joining our team at AMRC!
We think you need these skills to ace IT/ AV Technician in Sheffield
Some tips for your application 🫡
Tailor Your CV:Make sure your CV is tailored to the IT/AV Technician role. Highlight your experience with 1st and 2nd line support, and don’t forget to mention any specific technologies you’ve worked with, like Microsoft Windows or Linux.
Craft a Compelling Cover Letter:Your cover letter is your chance to shine! Use it to explain why you’re passionate about IT support and how your skills align with the needs of the AMRC. Keep it concise but engaging!
Show Off Your Communication Skills:Since you'll be working with academic and technical staff, make sure your written application reflects your excellent communication skills. Use clear language and avoid jargon where possible.
Apply Through Our Website:We encourage you to apply through our website for a smoother process. It’s the best way to ensure your application gets into the right hands and shows you’re serious about joining our team!
How to prepare for a job interview at Dunhillmedical
✨Know Your Tech Inside Out
Make sure you brush up on your knowledge of Windows, MacOS, Linux, and the latest in Microsoft 365 and Google Workspace. Be ready to discuss your experience with AV technologies and how you've tackled IT support issues in the past.
✨Showcase Your Problem-Solving Skills
Prepare examples of how you've resolved complex IT queries or managed high-priority incidents. Use the STAR method (Situation, Task, Action, Result) to structure your answers and demonstrate your analytical skills.
✨Communicate Clearly and Confidently
Since you'll be interacting with academic and technical staff, practice explaining technical concepts in simple terms. Good communication is key, so think about how you can convey your ideas clearly during the interview.
✨Be Ready for Scenario Questions
Expect questions that put you in real-life situations, like prioritising workloads or handling escalated problems. Think through how you'd approach these scenarios and be prepared to discuss your thought process.
