Insurance & Travel Administrator in Sheffield

The Insurance & Travel Administrator will provide professional support to the Insurance team, delivering a robust insurance service to all stakeholders.

You will be providing advice and assistance on a wide range of insurance and travel related topics and managing the travel insurance system. Case handling a diverse section of claims via our claims management software will require time management skills, confidentiality and the ability to converse confidently with various stakeholders including insurers, students and schools/departments. You will be required to evolve and maintain systems with the ability to make process suggestions and manipulate and extract data for the annual renewal of our insurance policies.

Main duties and responsibilities

• Provide professional insurance advice responding to insurance and travel related queries.
• Case handle travel, motor, computer and boat claims. Providing claims process information, gathering and disseminating information from those involved and liaison with insurers and loss adjusters to settlement.
• Log and update claims actions and assist with development of the claims management system.
• Monitor the travel insurance system - responding to applications, contacting travellers with queries and obtaining quotes from insurers for additional travel requirements.
• Liaison with international working and expenses teams to ensure that travel risks are communicated and any high risk travel is referred to insurers in a timely manner. Ensure that data is kept up to date to adhere to the Insurance Act 2015.
• Develop, improve and evolve processes and procedures to provide efficient and effective management of all administrative requirements.
• Carry out other duties, commensurate with the grade and remit of the post.

Person Specification

Our diverse community of staff and students recognises the unique abilities, backgrounds, and beliefs of all. We foster a culture where everyone feels they belong and is respected. Even if your past experience doesn't match perfectly with this role's criteria, your contribution is valuable, and we encourage you to apply. Please ensure that you reference the application criteria in the application statement when you apply.

Criteria

• Experience in an administrative role, ideally supporting a team.
• Excellent customer service skills with the ability to understand and interpret the requirements of others and tailor advice appropriate to the audience.
• Ability to assess and organise resources, plan and progress work activities on own initiative.
• Experience of building and maintaining good working relationships with colleagues, the wider organisation and external companies.
• A good level of IT skills including Excel, Word and Google Suite.
• Ability to deal with confidential/sensitive information with discretion and communicate in a sympathetic and appropriate way with third parties to ensure that the university’s reputation is protected.
• Experience of Insurance administration, travel and claims procedures.
• Experience of using the University’s financial systems (SAP).

Further Information

Grade 4 £25,249 to £26,707 per annum pro-rata with the potential to progress to £28,778 per annum through sustained exceptional contribution.

For informal enquiries about this job contact Donna Bownes, Assistant Insurance Officer: ond.bownes@sheffield.ac.uk or on 0114 222 1510.

Next steps in the recruitment process: It is anticipated that the selection process will take place on 17th/18th September. This will consist of an interview. We plan to let candidates know if they have progressed to the selection stage on the week commencing 7th September. If you need any support, equipment or adjustments to enable you to participate in any element of the recruitment process you can contact d.bownes@sheffield.ac.uk.

A minimum of 38 days annual leave including bank holiday and closure days (pro rata) with the ability to purchase more. Flexible working opportunities, including hybrid working for some roles. A wide range of discounts and rewards on shopping, eating out and travel. A variety of staff networks, providing opportunities for social interaction, peer support and personal development (for example, Race Equality, LGBT+, Women’s and Parent’s networks). Recognition Awards to reward staff who go above and beyond in their role. A commitment to your development access to learning and mentoring schemes; integrated with our Professional Services Shared Skills Framework. A range of generous family-friendly policies paid time off for parenting and caring emergencies access to menopause support in the workplace paid time off and support for fertility treatment.

We are a Disability Confident Leader. If you have a disability and meet the essential criteria for this job you will be invited to take part in the next stage of the selection process.

We are a research university with a global reputation for excellence. Our ideas and expertise change the world for the better, making a real difference to society. We know that when people come together with different views, approaches and insights it can lead to richer, more creative and innovative teaching and research and the highest levels of student experience.

The University Vision outlines our commitment to building a diverse community of staff and students that recognises and values the abilities, backgrounds, beliefs and ways of living for everyone.