The University of Sheffield is seeking a Service Desk Analyst to deliver first-line technical support for students and staff via phone, Self Service, chat, and face-to-face TechBar. You will diagnose, resolve, and document issues related to hardware, software, and IT services, while maintaining knowledge of IT policies and delivering excellent customer service.
You will contribute to the knowledge base, manage tickets, and escalate complex issues to specialist teams.
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Hybrid IT Service Desk Analyst — Student & Staff Support in Sheffield employer: Dunhillmedical
The University of Sheffield is an exceptional employer that prioritises the wellbeing and development of its staff. With a strong commitment to diversity, flexible working arrangements, and a generous benefits package including competitive annual leave and family-friendly policies, employees are supported in both their professional and personal lives. Join us in a vibrant work culture that values collaboration and innovation, making a meaningful impact in the academic community.
