Senior Administrator (First Contact)

Job Title: Senior Administrator (First Contact) School/Department: Student & Academic Services Work Arrangement: Part Time (Hybrid) Contract: Permanent Joining a fast‑paced, student‑facing team that provides triage career support, assists with part‑time work searches and other work experience opportunities. Overview The Senior Administrator will support the Careers & Employability Service by delivering high‑level administrative support, customer service to students and employers, and managing employability projects. Main duties and responsibilities * Provide high level administrative and organisational support across all functions administered by the Student Jobshop and First Contact team. * Deliver excellent customer service to students, graduates and stakeholders. * Assist students searching for jobs and placements and prepare them for the workplace. * Support the effective delivery of employability projects and maintain accurate systems. * Generate part‑time work with local employers through networking events and proactive marketing. * Follow up with employers and discuss recruitment needs. * Organise and deliver activities such as the Part‑time Jobs Fair and Inspiring Student Worker Awards. * Produce evaluations, reports and presentations relating to employability activities. * Monitor and review processes to ensure excellent service and identify improvements. * Represent CES at university events such as Career Fairs and Open Days. * Carry out other duties as required. Person Specification Experience and skills required: * Previous administrative experience within an office or reception environment. * Good customer service skills and ability to handle enquiries efficiently. * Understanding of employability support for higher education students. * Proficient with business software (Google Suite, social media tools). * Excellent interpersonal and cross‑cultural communication skills. * Strong time management and ability to prioritise tasks. * Independent problem solving and team collaboration. * Attention to detail in record keeping and process following. * Analytical skills for evaluating activity and producing reports. * Knowledge of employment legislation and local markets. EEO Statement The role is inclusive; we welcome applications from people of all backgrounds. We are a Disability Confident Leader. #J-18808-Ljbffr