The University of Sheffield is a remarkable place to work. Our people are at the heart of everything we do. Their diverse backgrounds, abilities and beliefs make Sheffield a world-class university.
We offer a fantastic range of benefits including a highly competitive annual leave entitlement (with the ability to purchase more), a generous pensions scheme, flexible working opportunities, a commitment to your development and wellbeing, a wide range of retail discounts, and much more. Find out more about our benefits (opens in a new window) and join us to become part of something special.
Overview
An opportunity has arisen for a person with excellent IT and AV skills to join the University of Sheffield Advanced Manufacturing Research Centre (AMRC) IT Team on a fixed term, full time basis (5 days a week/35 hours). This is a great opportunity for anyone looking for an interesting next step in their IT career, working across all 3 IT support lines within large, complex projects.
As Senior IT Technician - Projects, you will be embedded within the AMRC team. You will provide specialist day-to-day support to specific projects / facilities and will become a focal point for project staff and external partners. You will coordinate with the wider IT team in order to support the projects PCs, printers, laptops, networks, data storage, servers, and AV equipment - as well as software and licences.
You will provide technical expertise and guidance to your projects proposing and implementing improvements to project IT systems as required to ensure a continual high quality IT service.
Main duties and responsibilities
- Act as lead IT technician for your assigned projects, coordinating additional IT team resources as appropriate / as required in agreement with IT Management.
- Provide advice and guidance on a range of technical issues across the project's activities.
- Take responsibility for providing a comprehensive, enthusiastic and high quality IT Support service to project staff, external stakeholders, associated facilities and IT equipment.
- Be a point of escalation for all IT matters within your specific projects.
- Write and maintain standard operating procedures for project IT activities, to ensure appropriate resources from the wider IT team can cover your role efficiently as required.
- Work with information security / assurance colleagues to understand and adhere to policy and processes related to projects and facilities - particularly related to technical change.
- Install, configure and support a range of standard and specialised IT and AV hardware and software - especially with regards to their specific implementations on your projects.
- Support the wider IT team with business as usual IT activities as project commitments allow.
- Under the leadership of IT Management, lead the development and implementation of significant technical infrastructure that underpins the IT Strategy.
- Responsible for creating templates and scheduling weekly security reports for dissemination to the security team and supporting any internal investigations.
- In collaboration with IT Management, pipeline new system requests, coordinating university and IT resources, vendors and engineers for efficient project delivery, providing realistic timescaled and detailed work breakdown plans with the support of the wider team.
- Input into other projects as appropriate, ensuring technical considerations are managed appropriately throughout.
- Identify opportunities for improvements to IT systems and processes, raising with IT Management as appropriate, otherwise resolving and improving.
- Champion the University of Sheffield IT Code of Practice / Code of Connection.
- Carry out other duties, commensurate with the grade and remit of the post
Person Specification
Our diverse community of staff and students recognises the unique abilities, backgrounds, and beliefs of all. We foster a culture where everyone feels they belong and is respected. Even if your past experience doesn't match perfectly with this role's criteria, your contribution is valuable, and we encourage you to apply. Please ensure that you reference the application criteria in the application statement when you apply.
Criteria
Stage(s) assessed at
Have a good honours degree in Computer Science or Information Systems, or demonstrable equivalent experience in IT roles.
Application
Extensive experience of providing effective and efficient IT Support
Application
Ability to manage own workload with regards to major projects.
Interview
Experience working within a highly regulated environment, and working with technical and procedure based controls.
Application & Interview
Experience of managing a large fleet of endpoints, packaging applications for silent deployment using an asset lifecycle management system e.g. Dell/Quest KACE, Microsoft SCCM, Sysprep
Interview
Extensive experience supporting Microsoft Windows 11, Mac, Android, iOS and other OS’s for client deployment, imaging, fault finding and fault resolution.
Application & Interview
Must be able to work in the UK without restrictions in accordance with UK National Law and be prepared to successfully undertake an appropriate level of UK National Security Vetting according to UK Government National Security Vetting criteria
Application
Effective communication skills, both written and verbal, communicating to staff at all levels the organisation’s strategic plan and their personal contribution towards it.
Application & Interview
Excellent customer service skills, with experience of being a highly visible member of an IT team, responding efficiently to enquiries.
Interview
Ability to develop creative and elegant approaches to technical problem solving with an appreciation of longer-term implications.
Interview
Experience of adapting your own skills to new circumstances.
Interview
Ability to travel on an adhoc basis from the AMRC Facilities in Rotherham to other AMRC sites for team meetings and training.
Further Information
Grade
6
Work arrangement
Full-time
Duration
Fixed term until 31st Jan 2029 – On Site
Line manager
IT Support Operations Manager
Direct reports
N/A
Right to work in the UK
If you do not currently hold the right to work in the UK, you can find more information here to help determine your visa eligibility. Additional guidance is also available on the UK Visa & Immigration website .
For informal enquiries about this job contact Peter Hardie, Head Of IT (AMRC) peter.hardie@amrc.co.uk / 0114 2227670
Next steps in the recruitment process
It is anticipated that the selection process will take place one week after the closing date. This will consist o f a panel interview. Contact Peter Hardie ( peter.hardie@amrc.co.uk ) if you require any reasonable adjustments.
A minimum of 38 days annual leave including bank holiday and closure days (pro rata) with the ability to purchase more.
Flexible working opportunities, including hybrid working for some roles.
A wide range of discounts and rewards on shopping, eating out and travel.
A variety of staff networks, providing opportunities for social interaction, peer support and personal development (for example, Race Equality, LGBT+, Women’s and Parent’s networks).
Recognition Awards to reward staff who go above and beyond in their role.
A commitment to your development access to learning and mentoring schemes; integrated with our IT Career Route
A range of generous family-friendly policies
paid time off for parenting and caring emergencies
access to menopause support in the workplace
paid time off and support for fertility treatment
We are a Disability Confident Leader (opens in a new window). If you have a disability and meet the essential criteria for this job you will be invited to take part in the next stage of the selection process.
Appropriate National Clearances
You will need to obtain and maintain the necessary security clearance for the role. This is usually only available to British citizens who have been living in the UK for the past 10 years - Developed Vetting.
The University of Sheffield
Western Bank
Sheffield
S10 2TN
+44 114 222 2000
#J-18808-Ljbffr
Senior IT Technician - Projects in Rotherham employer: Dunhillmedical
The University of Sheffield is an exceptional employer that prioritises the wellbeing and development of its staff. With a strong commitment to diversity, flexible working arrangements, and a generous benefits package including competitive annual leave and family-friendly policies, employees are supported in both their professional and personal lives. Join us in a vibrant work culture that values collaboration and innovation, making a meaningful impact in the academic community.
