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- Tasks: Support daily e-commerce operations and collaborate with various teams for seamless execution.
- Company: Join a luxury brand committed to diversity and innovation in e-commerce.
- Benefits: Gain valuable experience, work in a dynamic environment, and enjoy career growth opportunities.
- Why this job: Be part of a team that shapes exceptional online experiences in the luxury sector.
- Qualifications: Experience in e-commerce operations and strong analytical skills are essential.
- Other info: Collaborative culture that values empathy, curiosity, and integrity.
The predicted salary is between 30000 - 42000 £ per year.
We are seeking a highly organised and analytical Global Ecommerce Assistant to join our team. This role is pivotal in ensuring the smooth execution of day-to-day ecommerce operations, driving cross-functional collaboration, and supporting the strategic growth of our digital platform. This is an ideal role for someone looking to develop their career in ecommerce within a luxury environment.
The successful candidate will work closely with Brand Marketing, IT, CRC, and International Ecommerce teams to maintain operational excellence, resolve issues swiftly, and ensure our clients receive an exceptional online experience.
- Ecommerce Operations & Execution
- Oversee daily e-commerce operations including order flow monitoring, issue resolution, and cross-functional coordination.
- Conduct daily website reviews to identify potential bugs, raising tickets for all website issues and tracking resolution status through to completion.
- Support promotional campaign execution, ensuring offers and functionality work correctly across all digital touchpoints.
- Monitor system health and troubleshoot operational issues in partnership with technical teams.
- Verify product data accuracy in collaboration with the Digital Merchandiser to maintain catalogue integrity.
- Manage Google My Business and store locator, ensuring store information is accurate and up to date.
- Reporting & Analytics
- Produce weekly sales reporting and contribute to sales analysis, tracking monthly performance KPIs (e.g. traffic, conversion, AOV, UPT).
- Monitor website performance metrics and analytics, flagging issues and opportunities to support data-driven decision making.
- Support ad hoc reporting requests to inform business decisions and identify performance trends.
- Budget & Resource Management
- Maintain and support ecommerce operational budgets, coordinate vendor set-ups and raise process purchase orders.
- Monitor packaging materials inventory in collaboration with the Logistics Operations team, supporting with re-order and re-stock with demand planning teams.
- Content & Digital Support
- Support the Digital Content Specialist in publishing and managing website content within Salesforce Commerce Cloud (SFCC).
- Assist in production of product copy by collaborating with external copywriters, managing translations, and uploading content to the PIM.
- Support ecommerce photography production as needed, ensuring timely image uploads before product launches and coordinating with the Brand Image Photography team for proper image management.
- Support with planning the content calendar for website updates and newsletters.
- Cross-Functional Coordination
- Collaborate with international teams on operational requirements, issue escalation, and process alignment to ensure global consistency.
- Coordinate general administrative tasks for ecommerce team and wider digital teams.
- Participate in team creative brainstorms and process optimisations.
Experience Success With Us
- Proven experience in ecommerce operations or digital coordination.
- Previous exposure to luxury ecommerce preferred.
- Experience with Salesforce Commerce Cloud (SFCC) or similar ecommerce platforms preferred.
- Highly self-motivated and analytical, with sharp attention to detail and strong numerical skills.
- A keen interest in ecommerce and digital platforms.
- Proficient in Excel, with the ability to utilise its functions for data analysis and reporting.
- Strong understanding of e-commerce platforms and content management systems.
- Familiarity with Google Analytics and/or website performance tracking tools.
- Excellent time management, organisational, and prioritisation skills to manage multiple workload demands.
- Strong communication skills to engage with various teams, adapting to different communication styles.
- Capacity to work efficiently under pressure and meet tight deadlines.
- Quick grasp of new processes and systems, demonstrating adaptability and a rapid learning curve.
- Ability to maintain smooth day-to-day operations while identifying and resolving issues proactively.
- Translating data into actionable insights that drive business decisions.
- Building strong relationships across teams and geographies to ensure alignment and efficiency.
- Resourceful approach to troubleshooting technical and operational challenges.
- Maintaining high standards of accuracy in a fast-paced, luxury environment.
What Makes Our Group Different?
- Our true power does not lie in our similarities but in the rich diversity of our arts, cultures, and human skills, as well as our specific ability to foster untapped potential.
- We value freedom, collegiality, loyalty, and solidarity.
- We foster empathy, curiosity, courage, humility, and integrity.
- We care for the world we live in.
Your Journey With Us
We aim to provide a valuable recruitment process, allowing you to gain exposure to some key decision makers and influencing individuals:
- Initial screening call with Richemont Talent Team.
- Interview with the Hiring Manager.
- Interview with the HR Manager.
E-Commerce Assistant in London employer: dunhill
Contact Detail:
dunhill Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land E-Commerce Assistant in London
✨Tip Number 1
Get to know the company inside out! Research their e-commerce operations, values, and recent projects. This will help you tailor your conversations and show that you're genuinely interested in being part of their team.
✨Tip Number 2
Network like a pro! Connect with current employees on LinkedIn or attend industry events. Building relationships can give you insider info and might even lead to a referral, which is always a bonus!
✨Tip Number 3
Prepare for your interviews by practising common e-commerce scenarios. Think about how you'd handle operational issues or improve website performance. Being ready with examples will make you stand out as a problem-solver.
✨Tip Number 4
Don’t forget to apply through our website! It’s the best way to ensure your application gets seen by the right people. Plus, it shows you’re serious about joining our team!
We think you need these skills to ace E-Commerce Assistant in London
Some tips for your application 🫡
Tailor Your CV: Make sure your CV is tailored to the E-Commerce Assistant role. Highlight any relevant experience in ecommerce operations, especially in a luxury environment, and don’t forget to showcase your analytical skills!
Craft a Compelling Cover Letter: Your cover letter is your chance to shine! Use it to explain why you’re passionate about ecommerce and how your skills align with our needs. Be sure to mention any experience with Salesforce Commerce Cloud or similar platforms.
Showcase Your Analytical Skills: Since this role requires strong analytical abilities, include examples of how you've used data to drive decisions in past roles. Mention any experience with Google Analytics or Excel to back up your claims!
Apply Through Our Website: We encourage you to apply through our website for a smoother application process. It’s the best way for us to receive your application and ensure it gets the attention it deserves!
How to prepare for a job interview at dunhill
✨Know Your E-Commerce Stuff
Make sure you brush up on your e-commerce knowledge, especially around operations and platforms like Salesforce Commerce Cloud. Familiarise yourself with common issues that can arise in online retail and how to resolve them, as this will show your analytical skills and readiness for the role.
✨Show Off Your Data Skills
Since the role involves reporting and analytics, be prepared to discuss your experience with data analysis tools, particularly Excel and Google Analytics. Bring examples of how you've used data to drive decisions or improve processes in previous roles.
✨Demonstrate Cross-Functional Collaboration
This position requires working closely with various teams, so think of examples where you've successfully collaborated across departments. Highlight your communication skills and adaptability, as these are key to ensuring smooth operations in a luxury environment.
✨Prepare Questions That Matter
Have thoughtful questions ready about the company's e-commerce strategy and how they measure success. This shows your genuine interest in the role and helps you understand how you can contribute to their goals.
