At a Glance
- Tasks: Coordinate client engagement programmes and support sales initiatives across global markets.
- Company: Join a luxury brand known for its commitment to exceptional client experiences.
- Benefits: Competitive salary, opportunities for growth, and a dynamic work environment.
- Other info: Work in a collaborative team with a focus on innovation and excellence.
- Why this job: Make a real impact in luxury client relations and elevate client experiences worldwide.
- Qualifications: Experience in CRM, client engagement, and strong analytical skills required.
The predicted salary is between 50000 - 65000 £ per year.
HOW WILL YOU MAKE AN IMPACT? Working closely with Retail teams, Regional Markets, Marketing, Digital and the Client Relations Centre, the role coordinates CRM communications, supports Sales Associate clienteling initiatives and delivers client engagement programmes including VIC events, gifting, trunk shows and partnerships. The role also supports the coordination of global client activations across markets, ensuring alignment with Maison priorities, client engagement objectives and luxury service standards. The role contributes to the development of scalable clienteling frameworks, CRM best practices and engagement strategies to ensure a consistent and elevated client experience across markets. The role will also support elevated client experiences and engage directly with clients and external partners where appropriate.
Key Accountabilities
- Client Engagement & Activations
- CRM & Clienteling
- Reporting, Insights & Performance Management
HOW WILL YOU EXPERIENCE SUCCESS WITH US?
- Extensive experience in CRM, client engagement, client development, loyalty, and omnichannel client experience.
- Proven ability to support and coordinate client engagement initiatives, including events, personalised outreach, and relationship management.
- Hands‑on proficiency with CRM platforms, specifically Salesforce Service Cloud (reports, campaigns, client profiles) and Salesforce Marketing Cloud (emails, automations).
- Strong analytical capabilities, including client engagement performance analysis and translating insights into actionable initiatives.
- Experience coordinating cross‑functional initiatives across Retail, Marketing, Digital, and regional teams.
- Advanced proficiency in Excel and PowerPoint, with experience in CRM analytics and reporting tools.
- Strong stakeholder management, collaboration, and communication skills, with the ability to influence across teams.
- Highly organised, capable of managing multiple initiatives simultaneously, with a proactive approach to problem‑solving.
- Hospitality‑led mindset, passionate about elevated client experience and personalised service in luxury environments.
- Experience working in an international organisation, balancing strategic coordination with hands‑on execution.
Global Client & CRM Manager employer: dunhill
As a Global Client & CRM Manager, you will thrive in a dynamic and collaborative environment that prioritises luxury service standards and client engagement. Our company fosters a culture of innovation and excellence, offering extensive opportunities for professional growth and development while working alongside passionate teams across the globe. With a focus on personalised service and elevated client experiences, we provide a unique platform for you to make a meaningful impact in the luxury retail sector.
StudySmarter Expert Advice🤫
We think this is how you could land Global Client & CRM Manager
✨Tip Number 1
Network like a pro! Reach out to people in the industry, attend events, and connect with potential colleagues on LinkedIn. You never know who might have the inside scoop on job openings or can put in a good word for you.
✨Tip Number 2
Show off your skills! When you get the chance to chat with hiring managers or recruiters, be ready to discuss your experience with CRM platforms like Salesforce. Share specific examples of how you've driven client engagement and supported initiatives in previous roles.
✨Tip Number 3
Prepare for interviews by researching the company’s client engagement strategies. Think about how your background aligns with their goals and be ready to suggest innovative ideas that could elevate their client experiences.
✨Tip Number 4
Don’t forget to apply through our website! It’s the best way to ensure your application gets noticed. Plus, we love seeing candidates who are genuinely interested in joining our team and making an impact.
We think you need these skills to ace Global Client & CRM Manager
Some tips for your application 🫡
Tailor Your CV:Make sure your CV reflects the skills and experiences that align with the Global Client & CRM Manager role. Highlight your CRM experience, client engagement initiatives, and any relevant events you've coordinated. We want to see how you can make an impact!
Craft a Compelling Cover Letter:Your cover letter is your chance to shine! Use it to tell us why you're passionate about client engagement and how your background fits with our luxury service standards. Be sure to mention specific examples of your past successes in similar roles.
Showcase Your Analytical Skills:Since this role involves performance management and insights, don’t forget to highlight your analytical capabilities. Share examples of how you've used data to drive client engagement strategies or improve CRM processes. We love numbers that tell a story!
Apply Through Our Website:We encourage you to apply directly through our website for the best chance of success. It’s the easiest way for us to keep track of your application and ensure it gets the attention it deserves. Plus, we can't wait to hear from you!
How to prepare for a job interview at dunhill
✨Know Your CRM Inside Out
Make sure you’re well-versed in CRM platforms, especially Salesforce Service Cloud and Marketing Cloud. Brush up on how to generate reports, manage campaigns, and create client profiles. Being able to discuss your hands-on experience with these tools will show that you’re ready to hit the ground running.
✨Showcase Your Client Engagement Skills
Prepare examples of past client engagement initiatives you've coordinated, like events or personalised outreach. Highlight how these experiences align with the luxury service standards expected in this role. This will demonstrate your ability to create elevated client experiences.
✨Be Ready for Analytical Questions
Expect questions about how you analyse client engagement performance. Be prepared to discuss specific metrics you’ve tracked and how you’ve translated insights into actionable strategies. This shows your analytical capabilities and your proactive approach to improving client relationships.
✨Demonstrate Cross-Functional Collaboration
Think of instances where you’ve successfully worked with different teams, like Retail, Marketing, or Digital. Share how you managed to coordinate initiatives across these functions. This will highlight your strong stakeholder management and communication skills, which are crucial for this role.
