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- Tasks: Support daily e-commerce operations and collaborate with teams for seamless online experiences.
- Company: Join a luxury brand committed to diversity and innovation in e-commerce.
- Benefits: Gain valuable experience, work in a dynamic environment, and develop your career in e-commerce.
- Why this job: Be part of a team that drives digital growth and enhances customer experiences.
- Qualifications: Experience in e-commerce operations and strong analytical skills are preferred.
- Other info: Opportunity to engage with key decision-makers and grow within a supportive culture.
The predicted salary is between 994 - 1174 £ per month.
We are seeking a highly organised and analytical Global Ecommerce Assistant to join our team. This role is pivotal in ensuring the smooth execution of day-to-day ecommerce operations, driving cross-functional collaboration, and supporting the strategic growth of our digital platform. This is an ideal role for someone looking to develop their career in ecommerce within a luxury environment. The successful candidate will work closely with Brand Marketing, IT, CRC, and International Ecommerce teams to maintain operational excellence, resolve issues swiftly, and ensure our clients receive an exceptional online experience.
Ecommerce Operations & Execution
- Oversee daily e-commerce operations including order flow monitoring, issue resolution, and cross-functional coordination.
- Conduct daily website reviews to identify potential bugs, raising tickets for all website issues and tracking resolution status through to completion.
- Support promotional campaign execution, ensuring offers and functionality work correctly across all digital touchpoints.
- Monitor system health and troubleshoot operational issues in partnership with technical teams.
- Verify product data accuracy in collaboration with the Digital Merchandiser to maintain catalogue integrity.
- Manage Google My Business and store locator, ensuring store information is accurate and up to date.
Reporting & Analytics
- Produce weekly sales reporting and contribute to sales analysis, tracking monthly performance KPIs (e.g. traffic, conversion, AOV, UPT).
- Monitor website performance metrics and analytics, flagging issues and opportunities to support data-driven decision making.
- Support ad hoc reporting requests to inform business decisions and identify performance trends.
Budget & Resource Management
- Maintain and support ecommerce operational budgets, coordinate vendor set-ups and raise process purchase orders.
- Monitor packaging materials inventory in collaboration with the Logistics Operations team, supporting with re-order and re-stock with demand planning teams.
Content & Digital Support
- Support the Digital Content Specialist in publishing and managing website content within Salesforce Commerce Cloud (SFCC).
- Assist in production of product copy by collaborating with external copywriters, managing translations, and uploading content to the PIM.
- Support ecommerce photography production as needed, ensuring timely image uploads before product launches and coordinating with the Brand Image Photography team for proper image management.
- Support with planning the content calendar for website updates and newsletters.
Cross-Functional Coordination
- Collaborate with international teams on operational requirements, issue escalation, and process alignment to ensure global consistency.
- Coordinate general administrative tasks for ecommerce team and wider digital teams.
- Participate in team creative brainstorms and process optimisations.
Experience Success With Us
- Proven experience in ecommerce operations or digital coordination.
- Previous exposure to luxury ecommerce preferred.
- Experience with Salesforce Commerce Cloud (SFCC) or similar ecommerce platforms preferred.
- Highly self-motivated and analytical, with sharp attention to detail and strong numerical skills.
- A keen interest in ecommerce and digital platforms.
- Proficient in Excel, with the ability to utilise its functions for data analysis and reporting.
- Strong understanding of e-commerce platforms and content management systems.
- Familiarity with Google Analytics and/or website performance tracking tools.
- Excellent time management, organisational, and prioritisation skills to manage multiple workload demands.
- Strong communication skills to engage with various teams, adapting to different communication styles.
- Capacity to work efficiently under pressure and meet tight deadlines.
- Quick grasp of new processes and systems, demonstrating adaptability and a rapid learning curve.
- Ability to maintain smooth day-to-day operations while identifying and resolving issues proactively.
- Translating data into actionable insights that drive business decisions.
- Building strong relationships across teams and geographies to ensure alignment and efficiency.
- Resourceful approach to troubleshooting technical and operational challenges.
- Maintaining high standards of accuracy in a fast-paced, luxury environment.
What Makes Our Group Different?
Our true power does not lie in our similarities but in the rich diversity of our arts, cultures, and human skills, as well as our specific ability to foster untapped potential. We value freedom, collegiality, loyalty, and solidarity. We foster empathy, curiosity, courage, humility, and integrity. We care for the world we live in.
Your Journey With Us
We aim to provide a valuable recruitment process, allowing you to gain exposure to some key decision makers and influencing individuals:
- Initial screening call with Richemont Talent Team.
- Interview with the Hiring Manager.
- Interview with the HR Manager.
E-Commerce Assistant employer: dunhill
Contact Detail:
dunhill Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land E-Commerce Assistant
✨Tip Number 1
Network like a pro! Reach out to people in the industry, especially those already working in e-commerce. A friendly chat can lead to insider info about job openings or even a referral.
✨Tip Number 2
Show off your skills! Create a portfolio or a personal website showcasing your e-commerce projects or any relevant work. This gives you an edge and shows potential employers what you can bring to the table.
✨Tip Number 3
Prepare for interviews by researching the company and its e-commerce strategies. Be ready to discuss how you can contribute to their goals and improve their online presence.
✨Tip Number 4
Don’t forget to apply through our website! It’s the best way to ensure your application gets noticed. Plus, it shows you’re genuinely interested in joining our team.
We think you need these skills to ace E-Commerce Assistant
Some tips for your application 🫡
Tailor Your CV: Make sure your CV reflects the skills and experiences that align with the E-Commerce Assistant role. Highlight any relevant experience in ecommerce operations, especially in a luxury environment, to catch our eye!
Craft a Compelling Cover Letter: Your cover letter is your chance to shine! Use it to explain why you're passionate about ecommerce and how your analytical skills can contribute to our team. Be sure to mention any specific tools or platforms you’ve worked with, like Salesforce Commerce Cloud.
Showcase Your Analytical Skills: Since this role involves a lot of data analysis, don’t shy away from showcasing your numerical skills. Mention any experience you have with Excel or Google Analytics, and how you've used data to drive decisions in past roles.
Apply Through Our Website: We encourage you to apply directly through our website for the best chance of getting noticed. It’s the easiest way for us to keep track of your application and ensure it reaches the right people!
How to prepare for a job interview at dunhill
✨Know Your E-Commerce Basics
Before the interview, brush up on your e-commerce knowledge. Understand key concepts like order flow, website performance metrics, and how to troubleshoot common issues. This will show that you're not just interested in the role but also have a solid grasp of what it entails.
✨Showcase Your Analytical Skills
Be prepared to discuss your experience with data analysis and reporting. Bring examples of how you've used tools like Excel or Google Analytics to drive decisions in previous roles. Highlighting your analytical mindset will resonate well with the hiring team.
✨Demonstrate Cross-Functional Collaboration
Since this role involves working with various teams, think of examples where you've successfully collaborated across departments. Share stories that illustrate your communication skills and ability to adapt to different styles, as this is crucial for maintaining operational excellence.
✨Prepare Questions About Their Digital Strategy
Show your genuine interest by preparing thoughtful questions about the company's digital strategy and future plans. Ask about their approach to enhancing the online customer experience or how they handle promotional campaigns. This will demonstrate your enthusiasm for the role and the brand.
