Regional Support Manger

• Join Dunham Care as a Regional Support Manager
• About Dunham Care

With a legacy built on trust and expertise, Dunham Care redefines what it means to experience exceptional care in a luxurious setting.

Every detail of our residences has been meticulously crafted to provide a serene sanctuary where every need is anticipated, and every moment is cherished.

At Dunham care, we dont just provide exceptional care- we create a vibrant, inclusive lifestyle where residents thrive, and team members feel genuinely valued.

We believe in empowering both staff and residents to bring their full selves to our home.

Our team members are encouraged to share their skills, passions and hobbies, creating opportunities for meaningful group activities that feel natural and joyful and not task driven.

Job Role

We are seeking to appoint an experienced and dedicated Regional Support Manager to join our team.

You will work alongside Home Managers providing hands-on, practical support to ensure our homes operate smoothly, compliantly and efficiently - while remaining happy places for residents, relatives and staff.

Key Responsibilities

• Provide tailored, on-site support to Home Managers to help homes achieve and maintain Good CQC ratings
• Support the development, implementation and monitoring of robust action plans following compliance inspections, audits and external reviews
• Monitor progress against actions on a monthly basis, ensuring timely completion and sustained improvement
• Support and participate in safeguarding and whistleblowing investigations, attending meetings as required
• Work with homes to maintain high occupancy levels, drive private occupancy where appropriate and support positive resident and relative experiences
• Support effective payroll management, cost control and workforce planning to minimise or eliminate agency usage
• Review compliance reports, QA evidence and performance data, translating findings into clear, practical actions
• Support completion of monthly Quality Assurance Framework (QAF) requirements and ensure evidence meets CQC expectations
• Conduct focused audits (e. g. care planning, medication, infection control, pressure care and clinical monitoring) and produce clear summary reports
• Provide hands-on operational and clinical support during periods of challenge, change or instability
• Offer peripatetic management cover during prolonged Home Manager absence and provide intensive support to underperforming services
• Act as an emergency point of contact when Home Managers are on leave
• Support the induction and development of new Home Managers
• Attend CQC inspections, resident, relative and staff meetings as required
• Participate in weekly Home Management support calls and regional operational forums

Skills and Experience required

• Registered Nurse qualification.
• Minimum of 5 years management experience in the care industry.
• Be experienced in supporting homes at a regional level
• Demonstrate strong staff supervision and development skills
• Excellent at building rapport and maintaining strong, trusting relationships
• Confident interpreting compliance and performance reports and turning insight into action.
• Highly organised, proactive and outcomes-focused, with a hands-on mindset

Benefits

• 25 days annual leave excluding bank holidays plus an extra birthday day,
• Paid DBS
• Paid training
• Excellent induction programme for new starters
• Medicash Scheme
• A rewarding career with lots of opportunities to progress within the company and be part of a team and company who listens, empowers and supports.
• Ongoing support and training for nationally recognised qualifications
• A competitive rate of pay
• This position is subject to a DBS check

Dunham Care is an equal opportunities employer, which seeks to ensure that no applicant receives less favourable treatment on the grounds of; gender, age, disability, religion, belief, sexual orientation, marital status or race.

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