At a Glance
- Tasks: Support Home Managers to ensure smooth and compliant operations in care homes.
- Company: Dunham Care, a leader in exceptional care with a vibrant culture.
- Benefits: 25 days annual leave, competitive salary, and opportunities for professional growth.
- Other info: Join a supportive environment that values your skills and fosters personal growth.
- Why this job: Make a real difference in residents' lives while leading a passionate team.
- Qualifications: Registered Nurse with 5+ years of management experience in the care industry.
The predicted salary is between 40000 - 50000 £ per year.
Join Dunham Care as a Regional Support Manager in the South East, UK.
About Dunham Care: With a legacy built on trust and expertise, Dunham Care redefines what it means to experience exceptional care in a luxurious setting. Every detail of our residences has been meticulously crafted to provide a serene sanctuary where every need is anticipated, and every moment is cherished. At Dunham Care, we don't just provide exceptional care - we create a vibrant, inclusive lifestyle where residents thrive, and team members feel genuinely valued. We believe in empowering both staff and residents to bring their full selves to our home. Our team members are encouraged to share their skills, passions and hobbies, creating opportunities for meaningful group activities that feel natural and joyful and not task driven.
Job Role: We are seeking to appoint an experienced and dedicated Regional Support Manager to join our team. You will work alongside Home Managers providing hands-on, practical support to ensure our homes operate smoothly, compliantly and efficiently - while remaining happy places for residents, relatives and staff.
Key Responsibilities:
- Provide tailored, on-site support to Home Managers to help homes achieve and maintain Good CQC ratings.
- Support the development, implementation and monitoring of robust action plans following compliance inspections, audits and external reviews.
- Monitor progress against actions on a monthly basis, ensuring timely completion and sustained improvement.
- Support and participate in safeguarding and whistleblowing investigations, attending meetings as required.
- Work with homes to maintain high occupancy levels, drive private occupancy where appropriate and support positive resident and relative experiences.
- Support effective payroll management, cost control and workforce planning to minimise or eliminate agency usage.
- Review compliance reports, QA evidence and performance data, translating findings into clear, practical actions.
- Support completion of monthly Quality Assurance Framework (QAF) requirements and ensure evidence meets CQC expectations.
- Conduct focused audits (e.g. care planning, medication, infection control, pressure care and clinical monitoring) and produce clear summary reports.
- Provide hands-on operational and clinical support during periods of challenge, change or instability.
- Offer peripatetic management cover during prolonged Home Manager absence and provide intensive support to underperforming services.
- Act as an emergency point of contact when Home Managers are on leave.
- Support the induction and development of new Home Managers.
- Attend CQC inspections, resident, relative and staff meetings as required.
- Participate in weekly Home Management support calls and regional operational forums.
Skills and Experience required:
- Registered Nurse qualification.
- Minimum of 5 years management experience in the care industry.
- Be experienced in supporting homes at a regional level.
- Demonstrate strong staff supervision and development skills.
- Excellent at building rapport and maintaining strong, trusting relationships.
- Confident interpreting compliance and performance reports and turning insight into action.
- Highly organised, proactive and outcomes-focused, with a hands-on mindset.
Benefits: 25 days annual leave excluding bank holidays.
Regional Support Manger in London employer: Dunham Care
Dunham Care is an exceptional employer that prioritises employee well-being and professional growth, offering a supportive work culture in the picturesque South East of the UK. With a commitment to excellence in care, employees benefit from ongoing training opportunities and a collaborative environment that fosters innovation and personal development. Join us to be part of a team that values your contributions and provides a rewarding career in a luxurious setting.
StudySmarter Expert Advice🤫
We think this is how you could land Regional Support Manger in London
✨Get Involved with Local Health Initiatives
Join local community health events or volunteer for organisations like public health agencies. This not only builds your experience but also helps you network with industry professionals who might know of openings at places like Dunham Care.
✨Tap into Professional Associations
Check out associations like the Institute of Healthcare Management. They often have job boards, networking events, and conferences that are perfect for connecting with potential employers in health sciences administration.
✨Stay Updated with Industry Trends
Follow health policy news and trends—being knowledgeable about the current landscape will not only help you in interviews but also make you stand out as a candidate. You can discuss recent developments and their implications when chatting with folks at Dunham Care.
✨Apply Through Our Website for Better Visibility
When you find roles that excite you, especially at places like Dunham Care, don’t forget to apply through our website. This can sometimes give you an edge by showing the employer you’re savvy and committed to finding the right fit.
We think you need these skills to ace Regional Support Manger in London
Some tips for your application 🫡
Highlight Your Relevant Experience:When applying for a role in health sciences administration, it's super important to spotlight any relevant experience you have in healthcare settings. Whether you've worked in a hospital, a clinic, or any related environment, make sure to detail those roles in your CV – focusing on your responsibilities and achievements that align with the job at Dunham Care.
Showcase Your Administrative Skills:Administrative skills are key in this field, so don’t hold back! Make sure your CV reflects your proficiency in things like scheduling, data management, and compliance with health regulations. Mention specific software you’ve used, such as patient management systems, as this will demonstrate your hands-on abilities and readiness for the role at Dunham Care.
Craft a Meaningful Cover Letter:Your cover letter should reflect your passion for the health sciences field and your eagerness to contribute to Dunham Care. Share a bit about why you’re drawn to this sector, any impactful situations or challenges you’ve encountered, and how they’ve shaped your desire to work in health sciences administration. This personal touch can really set you apart!
Tailor Your Documents to the Job:Don't use a one-size-fits-all approach! Make sure your CV and cover letter are specifically tailored for this role. Highlight any certifications you have relevant to health administration, and ensure you clearly connect your previous roles to the skills needed for the full-time position at Dunham Care. This way, you're showing them you’ve done your homework and are genuinely interested in being a part of their team.
How to prepare for a job interview at Dunham Care
✨Showcase Your Administrative Skills
In health sciences administration, being organised is key. Make sure you can demonstrate your skills in managing schedules, paperwork, and data accurately. Be ready to discuss specific tools you've used, like electronic health record systems or scheduling software, and how they improved efficiency in your past experiences.
✨Know Your Regulations
Familiarity with healthcare regulations and compliance is crucial. Brush up on HIPAA, GDPR, or other relevant policies before your interview. We recommend preparing examples of how you've ensured compliance or handled sensitive information in past roles—this will show you're not just knowledgeable but also responsible.
✨Prepare for Scenario Questions
Interviews for administrative roles often involve scenario-based questions to assess your problem-solving skills. Practice responses to common situations you might face, such as dealing with a challenging patient or managing a sudden schedule change. This will not only demonstrate your ability to think on your feet but also highlight your interpersonal skills.
✨Align Your Goals with the Organisation
As a full-time candidate, employers will want to know how your long-term career goals align with their mission. Take some time to research Dunham Care’s values and be ready to tie your passion for health sciences administration into their objectives. Demonstrating enthusiasm and career alignment can be a game-changer in this competitive field!
