Sales Assistant - Made To Measure Advisor in Wellingborough

Your local store is looking for 20 hours per week Sales Assistant - Made to Measure Advisor. Every visit to our store is a chance to make someone’s day - and you’ll be right there to make sure it happens, from the first hello to the final thank you. Our Sales Assistants are the foundation of our stores - a brilliant team at the heart of everything we do. With a focus on creating great experiences, they’re the first to lend a helping hand, always ready to offer support and guidance.

Whether it’s finding the perfect item or offering a little inspiration, they make sure every customer leaves with exactly what they came for, and a lasting impression that brings them back time and time again. As a ‘made to measure’ specialist, you’ll become a curtain, blind and shutter expert. With an eye for beautiful fabrics and a knack for understanding what inspires our customers, you’ll guide them through the process from start to finish. From offering styling advice to taking precise measurements and planning our fitters’ routes, you’ll make sure everything runs smoothly - and looks amazing.

You’ll love chatting with customers, spotting opportunities to upsell, and leaving people feeling confident they chose Dunelm for their home project. Because for us, it’s not just about the product. It’s about the experience.

What you’ll be doing:

• You’ll be customer obsessed – always considering the impact of your actions on the customer experience and striving to deliver joyful experiences in the most effective and thoughtful way.
• You’ll consistently deliver exceptional customer service to support strong CSAT (Customer Satisfaction) scores, ensuring every customer receives a welcoming, helpful, and memorable experience.
• Helping and inspiring customers to create their dream vision window treatments – guiding them through creating bespoke curtains, blinds, voiles and shutters.
• Advising customers on their choice of fabric, linings and headings to create beautiful custom made products to their measurements.
• Owning the end to end sales process, taking the customer from a quote through to installation and completion.
• Liaising with the in-store fitter, maintaining clear communication throughout the customer journey and managing the fitter’s diary.
• Offering a friendly and efficient checkout experience at the tills.
• Helping shoppers find exactly what they’re looking for on the shop floor.
• Using our iPad systems to place orders for home delivery when something isn’t available on the shelves.
• Taking in deliveries, checking stock, and replenishing the shop floor while keeping displays looking their best.

What we’ll look for in you:

• You are customer obsessed - you put customers first in every interaction.
• You are comfortable with handling, understanding and advising on measurements.
• You are a clear communicator with the ability to use multiple software systems to support the customer journey throughout quoting, ordering and installation.
• You’ll enjoy contributing to a welcoming environment that feels like home, for our colleagues and our customers.
• You have a passion for fabrics and a desire to learn about all things windows.
• You have great attention to detail and enjoy being organised.
• You’ll bring your sociable nature and enthusiasm to a fast‑paced retail environment.
• You’ll support your colleagues across the store and work together to create a smooth, enjoyable experience for everyone.

We’re not after a carbon copy of anyone else. We want people who bring something new to the table - different perspectives, fresh ideas, and a shared love of making our stores feel like home.