At a Glance
- Tasks: Lead a team to create unforgettable shopping experiences and boost customer satisfaction.
- Company: Dynamic retail company that values creativity and teamwork.
- Benefits: Competitive pay, flexible hours, and opportunities for personal growth.
- Other info: Join a supportive environment where fresh ideas are celebrated.
- Why this job: Be the driving force behind joyful shopping experiences and inspire your team.
- Qualifications: Experience in retail or hospitality with strong leadership skills.
The predicted salary is between 14.76 - 14.76 £ per hour.
This is a 24hr per week position. We take real pride in our shop floor – it’s where our customers fall in love with our products. You’ll be the creative force behind that joy, turning every shelf, display, and corner into an experience that delights, inspires, and makes shopping feel effortless.
What you'll be doing:
- Be customer obsessed – consistently consider the impact of your actions on the customer experience, and strive to deliver joyful experiences in the most effective and thoughtful way.
- Promote a culture of upselling, coaching the team on how to guide customers to what they might love, boosting impulse buys and basket sizes.
- Consistently deliver exceptional customer service to support strong CSAT scores, ensuring every customer receives a welcoming, helpful, and memorable experience.
- Keep energy levels high by building team spirit, celebrating wins (big and small), and being the positive energy that everyone needs.
- Have a clear plan for each day, so everyone knows what they’re doing and why it matters.
- Check in with your team in wellbeing 121’s, progress and career conversations and support our store succession plan.
- Support the Leadership Team in bringing the Engagement Action Plan to life.
- Take ownership – be clear on the “why” behind what we’re doing and bring your team with you every step of the way.
- Get out on the shopfloor every day with your Store Coach – spot wins, fix snags, and make sure the day runs smoothly.
- Grow your team by coaching and mentoring – always be on the lookout for tomorrow’s leaders.
What we'll look for in you:
- You are customer obsessed – you inspire your team to put customers first and lead by example in every interaction.
- You’ve got some solid management experience under your belt, ideally in a customer‑facing role like retail or hospitality, where rolling up your sleeves and getting stuck in was all part of the job.
- You know how to boost business performance and smash KPIs, all while keeping the store looking its best.
- You’re passionate about creating brilliant shopping experiences that customers remember.
- You’re a true team player, someone who knows how to communicate clearly, build strong connections, and lead a happy, high‑performing team.
- We’re not after a carbon copy of anyone else. We want people who bring something new to the table – different perspectives, fresh ideas, and a shared love of making our stores feel like home.
Store Operations Team Leader in Swindon employer: Dunelm
As a Store Operations Team Leader, you'll thrive in a vibrant and supportive work culture that prioritises customer satisfaction and team engagement. With opportunities for personal growth and development, you will be empowered to lead a passionate team while creating memorable shopping experiences. Our commitment to celebrating successes and fostering a positive environment makes us an exceptional employer in the retail sector.
StudySmarter Expert Advice🤫
We think this is how you could land Store Operations Team Leader in Swindon
✨Get to Know Your Local Scene
Retail is all about community, so don't underestimate the power of local connections. Pop into shops you're interested in, chat with staff, and ask if they have any openings. This personal touch could land you a part-time gig with ease!
✨Show Off Your Personality
Retail is a people business, and employers love genuine, enthusiastic candidates. When you're applying for part-time roles, showcase your customer service skills and personality during interviews. Be yourself, and don't be afraid to share your love for the products!
✨Utilise College or University Resources
If you're a student, check out your university’s career services. They often have links with local retailers looking for part-time staff. It's a great way to find positions that work around your studies while also building your CV!
✨Check Out Seasonal Opportunities
Retail often sees a surge during peak seasons like Christmas or summer sales. Keep your eyes peeled for temporary part-time roles during these times. Many companies, including Dunelm, may even transition seasonal workers into permanent positions if you impress them!
We think you need these skills to ace Store Operations Team Leader in Swindon
Some tips for your application 🫡
Show Off Your Customer Service Skills:In retail, we know that customer service is king! Make sure your CV highlights any experience you've got with face-to-face interactions. Include specific examples where you went above and beyond for a customer—this shows potential employers like Dunelm that you're all about creating great shopping experiences.
Flexibility is Key!:For a part-time role, showcasing your availability is crucial. Make it clear in your application when you can work, especially if you have weekday and weekend flexibility. Retail can demand odd hours, so we want to see that you're ready to jump in when needed!
Forget the Fancy Formatting:While you want your CV to look good, in retail, clarity is more important than flashiness. Use simple formatting and bullet points to make your experiences stand out. Retail managers at Dunelm will appreciate a straightforward CV that’s easy to skim through.
Craft a Genuine Cover Letter:When applying for a part-time retail position, your cover letter is your chance to shine! Share why you’re excited about Dunelm and what you can bring to their team. Maybe you love their products or admire their customer service philosophy—let that passion come through!
How to prepare for a job interview at Dunelm
✨Mastering Brand Knowledge
As we're heading into a part-time retail role at Dunelm, it’s super crucial to know their brand inside out. Familiarise yourself with their products, customer service approach, and any current promotions. This way, you can engage genuinely in conversations and show that you’re already invested in their vibe.
✨Excellent Customer Scenarios
Prepare for customer service scenarios! Retail interviews often include role-play or situational questions. Think about how you'd handle different customer situations, from dealing with complaints to upselling products. We want to hear how you can keep your cool and keep the customer happy!
✨Tailoring Your Availability
Being part-time means flexibility is key! Be ready to discuss your availability honestly. Employers in retail love candidates who can adapt their schedules to peak hours. Show that you're keen to work evenings or weekends if it helps them out.
✨Show Off Your Team Spirit
Teamwork is essential in retail. Bring up experiences where you worked effectively in a team, whether it’s in previous jobs, school projects, or volunteering. We want to know how you can contribute to a positive team environment at Dunelm!
