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- Tasks: Assist customers, manage tills, and maintain store presentation.
- Company: Dunelm is a leading homeware retailer focused on customer satisfaction.
- Benefits: Flexible hours, competitive pay, and a supportive team environment.
- Why this job: Join a vibrant team and make a real impact on customer experiences.
- Qualifications: No prior experience needed; just bring your enthusiasm and teamwork spirit.
- Other info: Must be available for at least one evening and weekend shift.
Overview
Pay –
16-17 – £7.65 per hour.
18+ – £12.21 per hour.
Your local store is looking for a minimum 8 hrs per week Sales Assistant. You will need to be fully flexible over the course of the week. The hours will be spread across the week but will include at least one evening and a Saturday or Sunday shift.
Here at Dunelm, our Sales Assistants are our foundations; a wonderful team of people right at the heart of our stores. With customer focus as the number one priority, our Sales Assistants are the first point of contact for lending a helping hand and are always interacting with customers, ensuring they leave with exactly what they want and a positive lasting impression so they will return again and again.
What you\’ll be doing
The role involves being trained in all aspects of customer-facing store life:
- Tills – Serving customers with purchases or returns and ensuring all items are complete and fragile items are packed securely for safe delivery.
- Shop floor – Assisting customers in finding products and providing excellent service to foster customer loyalty and appreciation for our products and staff.
- Hosting – Using our iPad systems to order products for home delivery when customers can\’t find what they need. Training will be provided to create bespoke curtain and blind orders, and styling departments like bedding displays to inspire customers and help them select the perfect items.
- Stock and Delivery – Involving physical tasks with some heavy lifting. This includes merchandising, updating prices, tidying the store, taking deliveries, stock checking, ordering, and replenishment, all while prioritizing customer needs.
What we\’ll look for in you
- Supportive team player who contributes to a positive work environment that feels like home.
- Confident, sociable, and excited to work in a growing retail environment, providing memorable customer experiences.
- A helpful attitude towards colleagues and a commitment to reporting to team leaders and management regularly.
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Stores - Sales Assistant employer: Dunelm
Contact Detail:
Dunelm Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Stores - Sales Assistant
✨Tip Number 1
Familiarise yourself with Dunelm's product range and services. Knowing the ins and outs of what they offer will not only help you during the interview but also show your genuine interest in the role.
✨Tip Number 2
Demonstrate your customer service skills in real-life scenarios. Think of examples where you've gone above and beyond for a customer, as this is crucial for a Sales Assistant role.
✨Tip Number 3
Be prepared to discuss your flexibility regarding working hours. Since the role requires evening and weekend shifts, showing that you're adaptable will make you a more attractive candidate.
✨Tip Number 4
Showcase your teamwork abilities. As a Sales Assistant, you'll be part of a team, so sharing experiences where you've successfully collaborated with others can highlight your suitability for the role.
We think you need these skills to ace Stores - Sales Assistant
Some tips for your application 🫡
Tailor Your CV: Make sure your CV highlights relevant experience in customer service and retail. Emphasise any previous roles where you interacted with customers, handled transactions, or worked as part of a team.
Craft a Strong Cover Letter: Write a cover letter that showcases your enthusiasm for the Sales Assistant role. Mention specific skills that align with the job description, such as your ability to provide excellent customer service and work flexibly across various shifts.
Showcase Your Flexibility: Since the role requires flexibility, be sure to mention your availability in your application. Highlight your willingness to work evenings and weekends, as this is crucial for the position.
Proofread Your Application: Before submitting, carefully proofread your CV and cover letter for any spelling or grammatical errors. A polished application reflects your attention to detail and professionalism.
How to prepare for a job interview at Dunelm
✨Show Your Customer Service Skills
As a Sales Assistant, customer focus is key. Be prepared to share examples of how you've provided excellent service in the past. Highlight any experiences where you went above and beyond to help a customer.
✨Demonstrate Team Spirit
Dunelm values supportive team players. During the interview, emphasise your ability to work well with others. Share stories that showcase your collaboration skills and how you contribute to a positive work environment.
✨Be Flexible and Adaptable
The role requires flexibility in working hours. Make sure to express your willingness to work evenings and weekends. Discuss any previous roles where you had to adapt to changing schedules or demands.
✨Prepare for Practical Scenarios
You might be asked about handling specific situations, like assisting a customer who can't find a product. Think through potential scenarios and how you would approach them, focusing on problem-solving and customer satisfaction.
