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- Tasks: Serve delicious coffee and food while creating joyful customer experiences.
- Company: Join a thriving coffee shop team that values connection and community.
- Benefits: Earn competitive pay, flexible hours, and gain valuable experience.
- Why this job: Be at the heart of every customer's day, making it brighter with every cup.
- Qualifications: Customer-focused attitude and teamwork skills are essential.
- Other info: Seasonal role with opportunities for growth and a fun work environment.
Overview
Pay – 16-17 – £7.55 per hour.
18+ – £12.21 per hour.
This is a Seasonal position with an end date of 14th February 2026.
Your local store is looking for a minimum 16hrs per week Barista/Coffee Shop Assistant.
From the first coffee poured to the final smile shared, every moment in Pausa is a chance to brighten someone’s day – and you’ll be right at the centre of it all.
Our coffee shops, affectionately titled Pausa, are positively thriving and it is our Coffee Shop Assistants that are at the very heart of their success. You’ll take pride in every cup you pour, build expert knowledge of our product range and meaningfully connect with our customers. Whether it’s a regular grabbing their usual or a first-time visitor, you’ll make sure every customer leaves feeling better than when they arrived. It’s a busy, hands-on role that takes energy, focus and a fair bit of graft.
What you\\\’ll be doing
Whilst meeting high standards for Health and Safety and Food Hygiene, our Coffee Shop Assistants function as part of a tight knit team, working well under pressure and excelling in product knowledge to deliver an exceptional experience for our customers.
- Be customer obsessed – consistently consider the impact of your actions on the customer experience, and strive to deliver joyful experiences in the most effective and thoughtful way
- Serving hot and cold beverages that delight our customers
- Dishing up our delicious savoury and sweet food items, ensuring presentation sparks joy
- Ensuring all cooked food is nice and hot so they can be enjoyed as intended
- Keeping the restaurant tables clear and sanitised as promptly as possible to maintain our customers high expectations
- Providing an exceptional standard of cleanliness throughout the kitchen, service area and restaurant
- Consistently deliver exceptional customer service to support strong CSAT (Customer Satisfaction) scores, ensuring every customer receives a welcoming, helpful, and memorable experience.
- As part of this role you will be working and in contact with a variety of different ingredients including dairy, nuts, meat products including pork
What we\\\’ll look for in you
- You are customer obsessed – you put customers first in every interaction
- You’re flexible, able to work across the weekends and evenings
- You have previous experience working closely with a team and you’ll ideally have prior work experience in a similar environment
- You are a friendly, hard-working individual who loves to provide a joyful customer dining experience
- You are a team player who never fails to contribute and loves the satisfaction of a job well done and a smile on our customers faces
We’re not after a carbon copy of anyone else. We want people who bring something new to the table – different perspectives, fresh ideas, and a shared love of making our stores feel like home.
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Stores - Barista/Coffee Shop Assistant employer: Dunelm
Contact Detail:
Dunelm Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Stores - Barista/Coffee Shop Assistant
✨Tip Number 1
Get to know the company culture! Before your interview, check out their social media and website. This will help you understand what they value and how you can fit in, making it easier to connect with them during your chat.
✨Tip Number 2
Practice your customer service skills! Since this role is all about creating joyful experiences, think of examples from your past where you’ve gone above and beyond for a customer. Share these stories to show you’re the perfect fit!
✨Tip Number 3
Dress the part! When you show up for your interview, wear something that reflects the vibe of the coffee shop. It shows you’re serious about the role and that you understand the brand’s image.
✨Tip Number 4
Don’t forget to follow up! After your interview, send a quick thank-you note or email. It’s a nice touch that keeps you on their radar and shows you’re genuinely interested in the position. Plus, we love seeing candidates who take initiative!
We think you need these skills to ace Stores - Barista/Coffee Shop Assistant
Some tips for your application 🫡
Show Your Passion for Coffee: When you're writing your application, let your love for coffee and customer service shine through! Share any experiences you've had that highlight your enthusiasm for creating joyful moments for customers.
Tailor Your Application: Make sure to customise your application to reflect the specific skills and experiences that match the Barista/Coffee Shop Assistant role. We want to see how you can bring something unique to our team!
Highlight Teamwork Skills: Since this role is all about working closely with others, be sure to mention any previous teamwork experiences. We love seeing how you contribute to a positive team environment and help create memorable customer experiences.
Apply Through Our Website: Don’t forget to submit your application through our website! It’s the best way for us to receive your details and get you one step closer to joining our vibrant Pausa team.
How to prepare for a job interview at Dunelm
✨Know Your Coffee
Brush up on your coffee knowledge before the interview. Familiarise yourself with different types of coffee, brewing methods, and the menu items you’ll be serving. This shows your passion for the role and helps you connect with the interviewer.
✨Showcase Your Customer Service Skills
Prepare examples of how you've provided excellent customer service in the past. Think about times when you went above and beyond to make a customer's day better. This is key for a role that’s all about creating joyful experiences!
✨Teamwork is Key
Since this role involves working closely with a team, be ready to discuss your experience in collaborative environments. Share stories that highlight your ability to work under pressure and support your colleagues, as this will resonate well with the hiring team.
✨Bring Your Personality
Don’t be afraid to let your personality shine through! The company values fresh ideas and different perspectives, so be yourself and share what makes you unique. A friendly and approachable attitude can go a long way in making a great impression.
