At a Glance
- Tasks: Lead a team to create amazing customer experiences and manage store operations.
- Company: Dunelm is the UK's top choice for homewares, dedicated to making home life lovelier.
- Benefits: Enjoy great perks, opportunities for growth, and a welcoming workplace culture.
- Other info: Cover stores in Hampshire; be part of a community-driven environment.
- Why this job: Join a dynamic team where every day brings new challenges and chances to make a difference.
- Qualifications: Natural leadership skills, customer-focused mindset, and a passion for coaching others.
The predicted salary is between 39600 - 66000 £ per year.
Overview
Salary up to £48k. Dunelm is looking for a Store Coach Designate to cover stores around Hampshire. The role involves operations, people management, and creating brilliant customer experiences.
What you'll be doing
- Customer Acquisition
Grow our local presence by boosting social followers, encouraging e‑receipts, and attracting new customers. - Customer Obsession
Coach and empower Hosts to deliver a seamless multi‑channel shopping experience and champion our Customer First mindset. - Trading Mindset
Spot opportunities, act fast, and keep the store looking its best alongside Deputy Manager and Team Leaders. - Process & Compliance
Maintain stock loss prevention, health & safety, audit standards, and overall store compliance. - Empower the Team
Inspire leadership to think like owners, nurture talent, build succession plans, and work with colleagues to grow the team.
What we'll look for in you
- A natural leader – Bring out the best in others with empathy, not ego.
- Customer‑obsessed – Care about making every shopping experience personal and enjoyable.
- A great coach – Love helping others grow and lead by example.
- Commercially curious – Spot opportunities, act on them and keep an eye on what’s next.
- Process‑savvy – Organised, detail‑focused, and keep behind‑the‑scenes operations smooth.
- Community‑mindful – Value local connections and help the store be part of a bigger community.
- A culture ad‑entity – Bring new ideas and build a diverse, dynamic team.
Store Manager- Designate in Basingstoke employer: Dunelm
At Dunelm, we pride ourselves on creating a welcoming and supportive work environment where our employees can thrive. As a Store Manager Designate in Hampshire, you'll enjoy competitive benefits, opportunities for personal and professional growth, and the chance to make a real impact in your community. Join us in our mission to help customers feel at home while being part of a friendly team that values your ideas and contributions.
StudySmarter Expert Advice🤫
We think this is how you could land Store Manager- Designate in Basingstoke
✨Tip Number 1
Familiarise yourself with Dunelm's values and customer-first approach. Understanding their commitment to creating a welcoming environment will help you align your experiences and ideas with their mission during conversations.
✨Tip Number 2
Network with current or former employees of Dunelm, especially those in management roles. They can provide insights into the company culture and expectations, which can be invaluable when discussing your fit for the Store Manager Designate position.
✨Tip Number 3
Prepare specific examples of how you've successfully led teams and improved customer experiences in previous roles. Highlighting your coaching abilities and leadership style will resonate well with Dunelm's focus on empowering their staff.
✨Tip Number 4
Stay updated on retail trends and customer engagement strategies. Being able to discuss innovative ideas for attracting customers and enhancing their shopping experience will demonstrate your commercial curiosity and readiness for the role.
We think you need these skills to ace Store Manager- Designate in Basingstoke
Some tips for your application 🫡
Tailor Your CV:Make sure your CV highlights relevant experience in retail management, customer service, and team leadership. Use specific examples that demonstrate your ability to create great customer experiences and lead a team effectively.
Craft a Compelling Cover Letter:In your cover letter, express your passion for homewares and how you align with Dunelm's values. Mention your understanding of the importance of customer obsession and how you plan to empower your team to deliver exceptional service.
Showcase Leadership Skills:Provide examples of how you've successfully led teams in the past. Highlight your coaching abilities and how you've nurtured talent within your previous roles, as this is crucial for the Store Manager Designate position.
Demonstrate Commercial Awareness:Discuss your understanding of retail trends and how you can spot opportunities for growth. Mention any previous experiences where you've acted on these insights to improve store performance or customer engagement.
How to prepare for a job interview at Dunelm
✨Show Your Customer Obsession
Dunelm values a customer-first mindset, so be prepared to share examples of how you've gone above and beyond for customers in previous roles. Highlight your ability to create personal and enjoyable shopping experiences.
✨Demonstrate Leadership Skills
As a Store Manager Designate, you'll need to inspire and empower your team. Discuss your leadership style and provide specific instances where you've successfully coached or developed team members.
✨Be Process-Savvy
The role requires strong organisational skills and attention to detail. Prepare to discuss how you ensure compliance and maintain high standards in store operations, including health and safety protocols.
✨Emphasise Community Engagement
Dunelm appreciates candidates who value local connections. Share any experiences where you've engaged with the community or found innovative ways to attract local customers to your store.
