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For Companies At a Glance
- Tasks: Lead a team to create amazing customer experiences in our stores.
- Company: Dunelm is the UK's top choice for homewares, dedicated to making home life lovelier.
- Benefits: Enjoy great perks, opportunities for growth, and a welcoming workplace culture.
- Why this job: Join a dynamic team where every day brings new challenges and chances to make a difference.
- Qualifications: Natural leader with a passion for customer service and team empowerment.
- Other info: Cover stores in Rugby, Banbury, Kettering, or Wellingborough.
The predicted salary is between 28800 - 43200 £ per year.
Overview
At Dunelm, we’re all about helping people feel truly at home—now and for generations to come. That’s not just something we say; it’s something we live and breathe in every store, every day.
We’re looking for aStore Coach Designate to cover stores covering Rugby, Banbury, Kettering or Wellingborough. Someone who’s got a head for operations, a heart for people, and a passion for creating brilliant customer experiences—no matter how or where our customers choose to shop.
It’s a hands-on role where your attention to detail will make life easier – not just for customers, but for your team too. You’ll be helping people find what they need, when they need it, and making sure the store feels as good behind the scenes as it does out front.
Home. There’s no place like it.
And there’s no feeling like helping people create the joy of feeling truly at home. At Dunelm, that’s what we do. We’re the UK\’s number one choice for homewares because we make home life lovelier for our customers. And we’ve crafted a workplace that feels just as welcoming – where you can bring your ideas, be yourself, and feel right at home.
We’re all about the customer – making them feel welcome and helping them find the perfect pieces for their home (and maybe a few they didn’t even know they needed!) We’re fast and friendly, and no two days are ever the same. There’s always someone new to meet, something new to learn, and plenty of chances to make a real difference.
Seeing as we have 200+ stores across the U K it’s safe to say we know a thing or two about great shopping experiences – and it all starts with our people . Our friendly, helpful teams make all the difference, so we make sure they’re well looked after with great benefits and loads of opportunities to grow. So, get stuck in, take pride in your store, and make the most of everything on offer. There’s something for everyone here – and that includes you!
What you\’ll be doing
- Customer Acquisition
You’ll be the friendly face behind growing our local presence—whether that’s boosting our Facebook followers, encouraging e-receipts, or finding smart ways to bring new customers through the door (and keep them coming back). - Customer Obsession
You’ll coach and empower our Hosts to deliver a seamless, multi-channel shopping experience—from mobile point-of-sale to virtual consultations. You’ll champion ourCustomer First mindset, helping the team deliver consistently great service and strong NPS results. - Trading Mindset
You’ll spot opportunities, act fast, and make sure our store is always looking its best. Working closely with your Deputy Manager and Team Leaders, you’ll bring campaigns to life and keep standards sky-high. - Process & Compliance
From click & collect to stock loss prevention, you’ll keep things running smoothly and safely. You’ll take ownership of compliance, health & safety, and audit standards—because a well-run store is a happy store. - Empower the Team
You’ll inspire your leadership team to think like owners and act with purpose. You’ll nurture talent, build succession plans, and work with your Regional Coach and People Lead to help your team grow and thrive.
What we\’ll look for in you
- A natural leader – You know how to bring out the best in others and lead with empathy, not ego.
- Customer-obsessed – You genuinely care about making every shopping experience feel personal, easy, and enjoyable.
- A great coach – You love helping others grow, and you’re not afraid to roll up your sleeves and lead by example.
- Commercially curious – You spot opportunities, act on them, and always have one eye on what’s next.
- Process-savvy – You’re organised, detail-focused, and know how to keep things running smoothly behind the scenes.
- Community-minded – You see the value in local connections and love finding ways to make your store part of something bigger.
- A culture ad – You bring something new to the table and help us build a team that’s as diverse and dynamic as the customers we serve.
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Store Manager Designate ( employer: Dunelm
Contact Detail:
Dunelm Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Store Manager Designate (
✨Tip Number 1
Familiarise yourself with Dunelm's values and customer-first approach. Understanding their commitment to creating a welcoming environment will help you align your responses during interviews and demonstrate that you're a great fit for their culture.
✨Tip Number 2
Showcase your leadership skills by preparing examples of how you've successfully coached and empowered teams in the past. Highlight specific instances where your guidance led to improved customer experiences or team performance.
✨Tip Number 3
Research the local communities around Rugby, Banbury, Kettering, and Wellingborough. Being able to discuss how you would engage with these communities and attract new customers will set you apart as a candidate who understands the importance of local connections.
✨Tip Number 4
Prepare to discuss your commercial awareness by identifying trends in the homewares market. Being able to talk about how you would spot opportunities for growth and improve store performance will demonstrate your proactive mindset.
We think you need these skills to ace Store Manager Designate (
Some tips for your application 🫡
Understand the Company Culture: Before applying, take some time to understand Dunelm's values and culture. Highlight how your personal values align with their mission of making home life lovelier for customers.
Tailor Your CV: Make sure your CV reflects your experience in customer service and team leadership. Use specific examples that demonstrate your ability to create brilliant customer experiences and lead a team effectively.
Craft a Compelling Cover Letter: In your cover letter, express your passion for homewares and customer service. Mention your understanding of the role's responsibilities and how you can contribute to enhancing the store's operations and customer satisfaction.
Showcase Your Leadership Skills: Emphasise your leadership style and provide examples of how you've empowered teams in previous roles. Discuss your approach to coaching and developing talent, as this is crucial for the Store Manager Designate position.
How to prepare for a job interview at Dunelm
✨Show Your Customer Obsession
Dunelm values a customer-first mindset, so be prepared to share examples of how you've gone above and beyond for customers in previous roles. Highlight your ability to create personal and enjoyable shopping experiences.
✨Demonstrate Leadership Skills
As a Store Manager Designate, you'll need to inspire and empower your team. Discuss your leadership style and provide specific instances where you've successfully coached or developed team members.
✨Be Process-Savvy
The role requires strong organisational skills and attention to detail. Prepare to discuss how you ensure compliance and maintain high standards in store operations, including health and safety practices.
✨Emphasise Community Engagement
Dunelm appreciates candidates who value local connections. Think of ways you've engaged with the community in past roles and be ready to suggest ideas on how to enhance the store's local presence.
