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For Companies At a Glance
- Tasks: Lead a team to keep shelves stocked and manage deliveries efficiently.
- Company: Join a dynamic retail environment focused on teamwork and organisation.
- Benefits: Earn £13.84 per hour with opportunities for career growth and development.
- Why this job: Make a real impact by creating a smooth shopping experience for customers.
- Qualifications: Strong leadership skills and a passion for organisation are essential.
- Other info: Celebrate wins and support your team's career progression in a vibrant workplace.
Overview
Stock and Delivery Supervisor
£15.23 per hour, rising to £15.65 per hour
Starting salary equivalent to £31,678.40 per year, rising to £32,552 per year, plus overtime.
Every great customer experience starts behind the scenes – your work sets the tone for everything our customers see and feel. If you’re all about creating calm through organisation, love a well‑designed space and take pride in doing things properly (first time, every time), you might just be our next Stock Supervisor.
You’ll lead a high‑performing team and play a vital role in keeping our shelves full, our stock accurate, and our store running like clockwork. That means staying on top of availability, maintaining strong stock integrity, and getting hands‑on with efficient stock processes – all to ensure every shopper enjoys a smooth, reliable experience from the moment they step inside.
From keeping the warehouse neat and tidy to making sure our stock audits and stocktakes go off without a hitch, you’ll help create a seamless experience behind the scenes that directly supports great service out front. You’ll also keep an eye on deliveries – making sure products arrive on time and are quickly in place, so people can rely on us to have what they’re looking for, exactly when they need it.
It’s a hands‑on role where your attention to detail will make life easier – not just for your team, but for every customer who walks through our doors. You’ll be helping people find what they need, when they need it, and making sure the store feels just as good behind the scenes as it does on the shop floor.
What you\’ll be doing
- Be customer obsessed – consistently consider the impact of your actions on the customer experience, and strive to deliver joyful experiences in the most effective and thoughtful way.
- Make shopping simple and enjoyable by making sure our shelves are well‑stocked and everything is merchandised, helping people find what they need with ease.
- Consistently deliver exceptional customer service to support strong CSAT (Customer Satisfaction) scores, ensuring every customer receives a welcoming, helpful, and memorable experience.
- Create a safe and efficient workspace by keeping the warehouse tidy and organised – supporting a team that’s ready to deliver great service every step of the way.
- Keep shelves full – manage deliveries and ensure clear handovers so the next shift can keep things moving and customers aren’t left waiting.
- Support a smooth Click & Collect experience by maintaining accurate stock records and a well‑run back area, making it easier to pick orders quickly and correctly.
- Investigate Click & Collect shorts daily – using analytics tools like PowerBI to understand what went wrong and how to fix it, helping improve the customer journey.
- Walk the warehouse weekly with your Store Coach to spot opportunities that could enhance both team performance and the overall shopping journey.
- Make a plan – use the Stock Focus Planner to map out your week, and ensure your team are informed and engaged so customers benefit from a well‑run store.
- Stay compliant – complete monthly stock self‑audits to ensure everything’s as it should be, supporting a reliable and trustworthy shopping experience.
- Protect our profits – manage Less Than Perfect Stock carefully and make sure returns are processed with all the right info, helping us offer great value to customers.
What we\’ll look for in you
- You are customer obsessed – you inspire your team to put customers first and lead by example in every interaction.
- Celebrate wins (big and small) to keep energy high and the team motivated to deliver great service.
- Be there for your team – hold regular one‑to‑ones, progress and career conversations to support wellbeing and build a team that’s ready to put customers first.
- Bring the team together – support the Leadership Team in bringing your store’s Engagement Action Plan to life, creating a positive environment for both colleagues and consumers.
- Create a winning culture – lead in a way that builds trust, motivation and long‑term success.
- Spot talent, offer learning opportunities and help your team build their careers – so they can grow and deliver even better experiences.
We’re not after a carbon copy of anyone else. We want people who bring something new to the table – different perspectives, fresh ideas, and a shared love of making our stores feel like home.
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Stock Supervisor employer: Dunelm
Contact Detail:
Dunelm Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Stock Supervisor
✨Tip Number 1
Network like a pro! Reach out to people in the industry, attend events, and connect with potential colleagues on LinkedIn. You never know who might have the inside scoop on job openings or can put in a good word for you.
✨Tip Number 2
Prepare for interviews by practising common questions and scenarios related to stock management. Think about how you’d handle specific challenges, like ensuring stock integrity or managing deliveries, and be ready to share your ideas.
✨Tip Number 3
Show off your organisational skills! Bring examples of how you've kept things tidy and efficient in previous roles. Whether it’s a neat portfolio or a quick presentation, let them see how you create calm from chaos.
✨Tip Number 4
Don’t forget to apply through our website! It’s the best way to ensure your application gets noticed. Plus, we love seeing candidates who are proactive and engaged with our brand.
We think you need these skills to ace Stock Supervisor
Some tips for your application 🫡
Show Your Organisational Skills: In your application, highlight any experience you have with stock management or keeping things organised. We want to see how you can create calm from chaos, just like we do at StudySmarter!
Be Hands-On in Your Approach: Make sure to mention any hands-on roles you've had before. We love candidates who aren't afraid to roll up their sleeves and get stuck in, so let us know how you've tackled challenges head-on.
Demonstrate Team Leadership: If you've led a team before, share those experiences! We value collaboration and want to know how you've motivated others and contributed to a positive work environment.
Apply Through Our Website: Don't forget to submit your application through our website! It’s the best way for us to keep track of your application and ensure it gets the attention it deserves.
How to prepare for a job interview at Dunelm
✨Know Your Stock Inside Out
Before the interview, make sure you understand the basics of stock management and delivery processes. Familiarise yourself with terms like stock integrity, on-shelf availability, and Click & Collect. This will show that you're not just interested in the role but also knowledgeable about what it entails.
✨Showcase Your Leadership Skills
As a Stock Supervisor, you'll be leading a team. Prepare examples of how you've successfully managed or motivated a team in the past. Think about specific situations where you celebrated wins or supported team members' growth, as this aligns perfectly with what they're looking for.
✨Demonstrate Attention to Detail
This role requires a keen eye for detail, especially when it comes to stock audits and maintaining a tidy warehouse. Be ready to discuss how you've ensured accuracy in your previous roles and how you plan to keep things organised and compliant in this position.
✨Prepare Questions About Their Processes
Show your enthusiasm by preparing thoughtful questions about their stock management processes and how they handle challenges like Click & Collect shorts. This not only demonstrates your interest but also gives you insight into their operations, helping you stand out as a candidate who is genuinely engaged.
