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For Companies At a Glance
- Tasks: Lead a team to ensure shelves are stocked and the store runs smoothly.
- Company: Join a dynamic retail company focused on exceptional customer experiences.
- Benefits: Competitive pay, overtime opportunities, and a supportive work environment.
- Why this job: Make a real impact on customer satisfaction and enjoy a hands-on role.
- Qualifications: Strong organisational skills and a passion for customer service.
- Other info: Great career growth potential in a fast-paced environment.
The predicted salary is between 27664 - 28787 £ per year.
Overview
Stock and Delivery Supervisor
£13.30 per hour, rising to £13.84 per hour
Starting salary equivalent to £27,664 per year, rising to £28,787.20 per year, plus overtime.
Every great customer experience starts behind the scenes – your work sets the tone for everything our customers see and feel. If you’re all about creating calm through organisation, love a well-designed space and take pride in doing things properly (first time, every time), you might just be our next Stock Supervisor.
You’ll lead a high-performing team and play a vital role in keeping our shelves full, our stock accurate, and our store running like clockwork. That means staying on top of availability, maintaining strong stock integrity, and getting hands-on with efficient stock processes – all to ensure every shopper enjoys a smooth, reliable experience from the moment they step inside.
From keeping the warehouse neat and tidy to making sure our stock audits and stocktakes go off without a hitch, you’ll help create a seamless experience behind the scenes that directly supports great service out front. You’ll also keep an eye on deliveries – making sure products arrive on time and are quickly in place, so people can rely on us to have what they’re looking for, exactly when they need it.
It’s a hands-on role where your attention to detail will make life easier – not just for your team, but for every customer who walks through our doors. You’ll be helping people find what they need, when they need it, and making sure the store feels just as good behind the scenes as it does on the shop floor.
What you’ll be doing
- Be customer obsessed – consistently consider the impact of your actions on the customer experience, and strive to deliver joyful experiences in the most effective and thoughtful way
- Make shopping simple and enjoyable by making sure our shelves are well-stocked and everything is merchandised, helping people find what they need with ease
- Consistently deliver exceptional customer service to support strong CSAT (Customer Satisfaction) scores, ensuring every customer receives a welcoming, helpful, and memorable experience
- Create a safe and efficient workspace by keeping the warehouse tidy and organised – supporting a team that’s ready to deliver great service every step of the way
- Keep shelves full – manage deliveries and ensure clear handovers so the next shift can keep things moving and customers aren’t left waiting
- Support a smooth Click & Collect experience by maintaining accurate stock records and a well-run back area, making it easier to pick orders quickly and correctly
- Investigate Click & Collect shorts daily – using analytics tools like PowerBI to understand what went wrong and how to fix it, helping improve the customer journey
- Walk the warehouse weekly with your Store Coach to spot opportunities that could enhance both team performance and the overall shopping journey
- Make a plan – use the Stock Focus Planner to map out your week, and ensure your team are informed and engaged so customers benefit from a well-run store
- Stay compliant – complete monthly stock self-audits to ensure everything’s as it should be, supporting a reliable and trustworthy shopping experience
- Protect our profits – manage Less Than Perfect Stock carefully and make sure returns are processed with all the right info, helping us offer great value to customers
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Stock Coach employer: Dunelm
Contact Detail:
Dunelm Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Stock Coach
✨Tip Number 1
Get to know the company inside out! Research their values, mission, and recent news. This way, when you chat with them, you can show you're genuinely interested and ready to contribute to their goals.
✨Tip Number 2
Practice your pitch! You want to be able to explain why you're the perfect fit for the Stock Coach role in a clear and engaging way. Highlight your experience with stock management and customer service to make a lasting impression.
✨Tip Number 3
Network like a pro! Connect with current employees on LinkedIn or attend industry events. They might give you insider tips or even refer you, which can really boost your chances of landing that job.
✨Tip Number 4
Don’t forget to apply through our website! It’s the best way to ensure your application gets seen by the right people. Plus, it shows you’re serious about joining our team and making a difference.
We think you need these skills to ace Stock Coach
Some tips for your application 🫡
Show Your Passion for Customer Experience: When writing your application, make sure to highlight your love for creating great customer experiences. We want to see how you can bring that passion to the Stock Supervisor role and make a difference behind the scenes.
Be Detail-Oriented: Since this role is all about keeping things organised and running smoothly, don’t forget to showcase your attention to detail in your application. Mention any relevant experience where you’ve successfully managed stock or maintained a tidy workspace.
Use Clear and Concise Language: Keep your application straightforward and easy to read. We appreciate clarity, so avoid jargon and get straight to the point about your skills and experiences that relate to the job description.
Apply Through Our Website: We encourage you to apply directly through our website. It’s the best way for us to receive your application and ensures you’re considered for the role. Plus, it shows you’re keen on joining our team!
How to prepare for a job interview at Dunelm
✨Know the Role Inside Out
Before your interview, make sure you thoroughly understand the Stock Supervisor role. Familiarise yourself with the key responsibilities like managing stock integrity and ensuring a smooth customer experience. This will help you answer questions confidently and show that you're genuinely interested in the position.
✨Showcase Your Organisational Skills
Since this role is all about keeping things organised, be ready to share examples of how you've successfully managed stock or led a team in the past. Use specific situations where your attention to detail made a difference, as this will demonstrate your capability to excel in the role.
✨Prepare for Customer-Focused Questions
Expect questions about customer service and how your actions impact the customer experience. Think of times when you went above and beyond for a customer or improved a process that enhanced their shopping journey. This will highlight your customer obsession, which is crucial for the role.
✨Ask Insightful Questions
At the end of the interview, don’t forget to ask questions! Inquire about the team dynamics, how success is measured in the role, or what challenges the store currently faces. This shows your enthusiasm and helps you gauge if the company culture aligns with your values.
