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- Tasks: Serve delicious coffee and food while creating joyful customer experiences.
- Company: Join a thriving coffee shop team at Pausa.
- Benefits: Competitive pay, flexible hours, and a fun work environment.
- Other info: Opportunity to grow in a dynamic and supportive atmosphere.
- Why this job: Be the heart of our coffee shop and brighten customers' days.
- Qualifications: Customer-focused, team player with a passion for service.
The predicted salary is between 8 - 12 £ per hour.
Your local store is looking for a minimum of 12 hours per week Barista/Coffee Shop Assistant. From the first coffee poured to the final smile shared, every moment in Pausa is a chance to brighten someone’s day - and you’ll be right at the centre of it all.
Our coffee shops, affectionately titled Pausa, are positively thriving and it is our Coffee Shop Assistants that are at the very heart of their success. You’ll take pride in every cup you pour, build expert knowledge of our product range and meaningfully connect with our customers. Whether it’s a regular grabbing their usual or a first‑time visitor, you’ll make sure every customer leaves feeling better than when they arrived. It’s a busy, hands‑on role that takes energy, focus and a fair bit of graft.
What you'll be doing:
- Whilst meeting high standards for Health and Safety and Food Hygiene, our Coffee Shop Assistants function as part of a tight knit team, working well under pressure and excelling in product knowledge to deliver an exceptional experience for our customers.
- Be customer obsessed – consistently consider the impact of your actions on the customer experience, and strive to deliver joyful experiences in the most effective and thoughtful way.
- Serving hot and cold beverages that delight our customers.
- Dishing up our delicious savoury and sweet food items, ensuring presentation sparks joy.
- Ensuring all cooked food is nice and hot so they can be enjoyed as intended.
- Keeping the restaurant tables clear and sanitised as promptly as possible to maintain our customers' high expectations.
- Providing an exceptional standard of cleanliness throughout the kitchen, service area and restaurant.
- Consistently deliver exceptional customer service to support strong CSAT (Customer Satisfaction) scores, ensuring every customer receives a welcoming, helpful, and memorable experience.
- As part of this role you will be working and in contact with a variety of different ingredients including dairy, nuts, meat products including pork.
What we're looking for in you:
- You are customer obsessed – you put customers first in every interaction.
- You’re flexible, able to work across the weekends and evenings.
- You have previous experience working closely with a team and you’ll ideally have prior work experience in a similar environment.
- You are a friendly, hard‑working individual who loves to provide a joyful customer dining experience.
- You are a team player who never fails to contribute and loves the satisfaction of a job well done and a smile on our customers' faces.
- We want people who bring something new to the table—different perspectives, fresh ideas, and a shared love of making our stores feel like home.
Barista/Coffee Shop Assistant in Somerset employer: Dunelm
Contact Detail:
Dunelm Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Barista/Coffee Shop Assistant in Somerset
✨Tip Number 1
Get to know the coffee shop vibe! Pop in for a coffee before applying. This way, you can chat with the team and get a feel for the atmosphere. Plus, it shows your genuine interest when you mention it in your interview!
✨Tip Number 2
Practice your customer service skills! Role-play with a friend or family member, pretending to serve customers. Focus on being friendly and engaging, just like you would in the shop. It’ll help you shine during the interview!
✨Tip Number 3
Show off your teamwork spirit! Think of examples from past jobs where you worked well with others. Share these stories during your interview to highlight how you can contribute to the tight-knit team at Pausa.
✨Tip Number 4
Don’t forget to apply through our website! It’s the best way to ensure your application gets noticed. Plus, we love seeing candidates who take that extra step to connect with us directly!
We think you need these skills to ace Barista/Coffee Shop Assistant in Somerset
Some tips for your application 🫡
Show Your Passion for Coffee: When you're writing your application, let us know why you love coffee and what makes you excited about being a Barista. Share any experiences you've had that highlight your passion for creating great customer experiences.
Highlight Teamwork Skills: We’re all about teamwork here at Pausa, so make sure to mention any previous roles where you worked closely with others. Tell us how you contributed to the team and helped create a positive environment.
Be Customer Obsessed: In your application, emphasise your commitment to customer service. Share examples of how you've gone above and beyond to ensure customers leave with a smile. We want to see that you truly care about making their experience memorable.
Apply Through Our Website: Don’t forget to apply through our website! It’s the best way for us to receive your application and ensures you’re considered for the role. Plus, it shows you’re keen to join our Pausa family!
How to prepare for a job interview at Dunelm
✨Know Your Coffee
Before the interview, brush up on your coffee knowledge! Familiarise yourself with different types of coffee beans, brewing methods, and the menu items offered at Pausa. This will show your passion for the role and help you connect with the interviewers.
✨Showcase Your Customer Service Skills
Prepare examples from your past experiences where you went above and beyond for a customer. Highlight how you made their day better, as this aligns perfectly with the customer-obsessed culture they’re looking for.
✨Teamwork is Key
Think of instances where you worked effectively in a team. Be ready to discuss how you contribute to a positive team environment, especially in high-pressure situations, as this role requires collaboration and support among colleagues.
✨Bring Your Personality
Pausa wants individuals who bring something unique to the table. Don’t be afraid to let your personality shine through during the interview. Share your ideas on how to create joyful customer experiences and make the coffee shop feel like home.