Security Operations Centre Manager

Overview

At Dunelm, we care deeply about our people, our customers, and our communities. Our Loss Prevention Team plays a vital role in keeping everyone safe and protecting the things that matter—from our products and data to our colleagues and customers.

In this role, you’ll work cross-functionally to identify, prevent, and reduce losses across our business. You’ll help limit exposure to theft, fraud, and stock loss, while safeguarding our people, our customers, and our assets. You’ll also build strong relationships with law enforcement and external partners to support investigations and share intelligence that helps resolve incidents of theft, fraud, and other criminal activity.

We’re always learning and improving. That’s why you’ll use data and insights to spot trends, anticipate risks, and shape our strategy—ensuring our approach to Loss Prevention evolves with the challenges we face.

What you\’ll be doing

As a key member of our Security Operations Centre (SOC), you’ll lead a high-performing team that protects our people, places, and products. You’ll work collaboratively across Dunelm and with external partners to respond to threats, manage incidents, and continuously improve how we keep our business safe.

• Lead, manage, and develop a high-performing SOC team that lives our values and delivers exceptional support.
• Provide real-time assessment and response to internal and external threats, ensuring swift and accurate incident management.
• Triage, escalate, and coordinate responses to incidents, supporting store teams with care and clarity.
• Collaborate cross-functionally with stakeholders across Security, Fraud, Stores, Operations, Property, and Commercial teams.
• Build strong partnerships with third-party suppliers and law enforcement across the UK’s 45 police forces.
• Use and evolve CCTV tools and processes to ensure rapid evidence capture and case resolution.
• Create detailed investigation packs to support police collaboration and secure convictions.
• Continuously improve SOC effectiveness through process refinement and innovation.
• Stay informed on legislation, policies, and crime reduction strategies, assessing their impact on our business.
• Prepare clear, concise reports and presentations for senior leaders and stakeholders.
• Plan team schedules to ensure store support is available throughout trading hours.
• Build dashboards and analyse crime trends to inform tactical and strategic decisions.
• Respond to security and threat alerts, sharing timely updates with relevant stakeholders.
• Draft support plans for stores facing persistent security challenges.
• Deploy guarding resources appropriately, working closely with Security Managers and Regional Colleagues.
• Lead and manage crime prevention projects, ensuring timely delivery and measurable impact.
• Monitor and evaluate the effectiveness of crime reduction initiatives, contributing to performance reporting.
• Tackle current and emerging security challenges with practical, people-focused solutions.
• Communicate regularly with store teams to share SOC updates and build engagement.
• Drive the ongoing evolution of the SOC to better support stores and the wider business.

What we\’ll look for in you

We’re looking for someone who leads with care, thinks strategically, and acts with integrity. You’ll bring a strong security background, a passion for protecting people and assets, and the ability to inspire and develop a high-performing team.

• Empowering leadership style, with a focus on coaching and team development
• Excellent investigative and analytical skills, with a sharp eye for detail
• Strong presentation and communication skills, able to engage at all levels while maintaining confidentiality
• High attention to detail and accuracy—committed to getting the right result every time
• Demonstrates an “act like an owner” mindset, taking accountability for team performance and outcomes
• Tenacious and driven to achieve the best results, even in challenging situations
• Skilled in writing clear, concise, and accurate reports for varied audiences
• Strong ethical standards and a commitment to doing the right thing
• Ability to work independently, manage your own workload, and make confident decisions
• Analytical thinker, using data to identify trends and focus areas
• Hands-on experience with security technologies and processes, including endpoint security integration
• Proven experience in incident response and management, with knowledge of regulatory requirements
• Thorough understanding of legislation and legal procedures related to theft, fraud, and evidence handling
• Problem-solving mindset, ready to tackle current and emerging security challenges with practical, people-focused solutions

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