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For Companies At a Glance
- Tasks: Create joyful customer experiences and assist shoppers in finding their perfect items.
- Company: A vibrant retail store focused on customer satisfaction and teamwork.
- Benefits: Competitive pay, flexible hours, and a fun work environment.
- Why this job: Be the friendly face that makes every customer's day brighter!
- Qualifications: Passion for customer service and a proactive attitude.
- Other info: Join a dynamic team and enjoy opportunities for personal growth.
Overview
Pay –
16-17 – £7.55 per hour.
18+ – £12.21 per hour.
Your local store is looking for 20 hrs per week Sales Assistant – Host.
Every visit to our store is a chance to make someone’s day – and you’ll be right there to make sure it happens, from the first hello to the final thank you.
Our Sales Assistants are the foundation of our stores – a brilliant team at the heart of everything we do. With a focus on creating great experiences, they’re the first to lend a helping hand, always ready to offer support and guidance. Whether it’s finding the perfect item or offering a little inspiration, they make sure every customer leaves with exactly what they came for, and a lasting impression that brings them back time and time again.
As a host, you’ll be the first smile our customers see – and the reason they come back. You’ll be out on the shop floor, approaching customers, understanding what they’re looking for and helping them bring their vision to life. You’ll be confident recommend products, spotting opportunities to upsell, and creating those little moments of joy that make a big difference.
You’ll also be tech-savvy, using our systems to check stock and organise home delivery, recommend online exclusives, and sort any queries with ease. Whether it’s helping someone find the perfect cushion or guiding them to something they didn’t even know they needed, you’ll make every visit feel personal.
What you\’ll be doing
- You’ll be customer obsessed – always considering the impact of your actions on the customer experience and striving to deliver joyful experiences in the most effective and thoughtful way
- You’ll consistently deliver exceptional customer service to support strong CSAT (Customer Satisfaction) scores, ensuring every customer receives a welcoming, helpful, and memorable experience
- You’ll be the first point of call for our customers, focused on providing exceptional customer service and offering assistance across all departments on the shop floor
- You’ll help customer find the right products for them, offer advice where required and ensure they leave with everything they came in looking for
- You’ll process orders for Click & Collect and Home Delivery, offering thousands more products to our customers than what’s in store
- You’ll ensure the store is well presented and tidy throughout the day so we look at our best
Whilst your focus will be on hosting, you’ll be trained in all aspects of customer-facing store life, such as:
- Tills – Offering a friendly and efficient checkout experience. You’ll take the time to check everything’s complete and pack fragile items with care, making sure every shopper leaves feeling confident their items will arrive home safely and in perfect condition
- Shop Floor – Helping shoppers find exactly what they’re looking for – and maybe even something they didn’t know they needed. You’ll offer friendly, knowledgeable support that leaves a lasting impression, building loyalty through genuine service and a real passion for our products and people
- Stock & Delivery – A hands-on role that involves some heavy lifting and plenty of variety. While you’ll be taking in deliveries, checking stock, and replenishing the shop floor, this isn’t just a backroom job – it’s customer-facing too. You’ll keep displays looking their best, update pricing and recover the store after busy periods, all while staying tuned in to what shoppers need and making sure everything’s easy to find, well-presented, and ready to go
What we\’ll look for in you
- You are customer obsessed – you put customers first in every interaction
- You are confident in offering assistance across a wide range of homeware items, such as bedding, curtains, homeware and cookware
- You are friendly and pro-active, approaching customers to deliver exceptional customer service
- You’ll enjoy contributing to a welcoming environment that feels like home, for our colleagues and our customers
- You’ll bring your sociable nature and enthusiasm to a fast-paced retail environment, where your energy and passion help create lasting impressions and meaningful moments for everyone who visits us
- You’ll support your colleagues across the store and work together to create a smooth, enjoyable experience for everyone, ensuring everything runs efficiently and with the customer in mind at every step
We’re not after a carbon copy of anyone else. We want people who bring something new to the table – different perspectives, fresh ideas, and a shared love of making our stores feel like home.
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Seasonal Sales Assistant - Host employer: Dunelm
Contact Detail:
Dunelm Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Seasonal Sales Assistant - Host
✨Tip Number 1
Get to know the store! Familiarise yourself with the layout, products, and services. This way, when you chat with customers, you can confidently guide them to what they need and create those memorable experiences.
✨Tip Number 2
Practice your people skills! Approach friends or family and role-play customer interactions. The more comfortable you are with engaging customers, the better you'll be at making their shopping experience enjoyable.
✨Tip Number 3
Show off your tech-savviness! Brush up on using any systems the store has for checking stock or processing orders. Being quick and efficient with tech will impress both customers and your colleagues.
✨Tip Number 4
Apply through our website! It’s the best way to ensure your application gets noticed. Plus, it shows you're keen and ready to join our team in creating those joyful moments for our customers.
We think you need these skills to ace Seasonal Sales Assistant - Host
Some tips for your application 🫡
Show Your Customer Obsession: Make sure to highlight your passion for customer service in your application. We want to see how you put customers first and create joyful experiences, so share any relevant examples from your past roles!
Be Yourself: We’re looking for unique personalities that bring something new to the table. Don’t be afraid to let your individuality shine through in your written application – it’s what makes you, you!
Tailor Your Application: Read the job description carefully and tailor your application to match. Use similar language and focus on the skills and experiences that align with what we’re looking for in a Seasonal Sales Assistant - Host.
Apply Through Our Website: For the best chance of success, make sure to apply directly through our website. It’s the easiest way for us to receive your application and get to know you better!
How to prepare for a job interview at Dunelm
✨Know the Company and Its Values
Before your interview, take some time to research the company’s values and mission. Understanding their focus on customer experience will help you align your answers with what they’re looking for. Be ready to share how you can contribute to creating joyful experiences for customers.
✨Showcase Your Customer Service Skills
Since this role is all about being customer obsessed, prepare examples from your past experiences where you provided exceptional service. Think of specific situations where you went above and beyond to help a customer, as this will demonstrate your proactive approach.
✨Be Ready to Discuss Product Knowledge
Brush up on common homeware items like bedding, curtains, and cookware. Being able to confidently discuss these products during your interview will show that you’re not just a friendly face but also knowledgeable and ready to assist customers in finding exactly what they need.
✨Demonstrate Your Team Spirit
This role requires collaboration with colleagues, so be prepared to talk about how you work well in a team. Share examples of how you’ve supported your teammates in the past and contributed to a positive work environment, as this aligns with the company’s emphasis on teamwork.