At a Glance
- Tasks: Engage customers, provide exceptional service, and assist with product recommendations.
- Company: Dunelm is a leading homeware retailer focused on creating welcoming experiences.
- Benefits: Flexible working hours, wellbeing support, and access to a 24/7 Virtual GP.
- Other info: Seasonal position with opportunities for growth and development.
- Why this job: Join a vibrant team, make lasting impressions, and enjoy a supportive work culture.
- Qualifications: No specific experience required, just a passion for customer service and teamwork.
Overview
Pay -
16-17 - £7.55 per hour.
18+ - £12.21 per hour.
This is a Seasonal position with an end date of 14th February 2026.
Your local store is looking for 16hrs per week Sales Assistant - Host.
Every visit to our store is a chance to make someone’s day - and you’ll be right there to make sure it happens, from the first hello to the final thank you.
Our Sales Assistants are the foundation of our stores - a brilliant team at the heart of everything we do. With a focus on creating great experiences, they’re the first to lend a helping hand, always ready to offer support and guidance. Whether it’s finding the perfect item or offering a little inspiration, they make sure every customer leaves with exactly what they came for, and a lasting impression that brings them back time and time again.
As a host, you’ll be the first smile our customers see – and the reason they come back. You’ll be out on the shop floor, approaching customers, understanding what they’re looking for and helping them bring their vision to life. You’ll be confident recommend products, spotting opportunities to upsell, and creating those little moments of joy that make a big difference.
You’ll also be tech-savvy, using our systems to check stock and organise home delivery, recommend online exclusives, and sort any queries with ease. Whether it’s helping someone find the perfect cushion or guiding them to something they didn’t even know they needed, you’ll make every visit feel personal.
What you\'ll be doing
- You’ll be customer obsessed – always considering the impact of your actions on the customer experience and striving to deliver joyful experiences in the most effective and thoughtful way
- You’ll consistently deliver exceptional customer service to support strong CSAT (Customer Satisfaction) scores, ensuring every customer receives a welcoming, helpful, and memorable experience
- You’ll be the first point of call for our customers, focused on providing exceptional customer service and offering assistance across all departments on the shop floor
- You’ll help customer find the right products for them, offer advice where required and ensure they leave with everything they came in looking for
- You’ll process orders for Click & Collect and Home Delivery, offering thousands more products to our customers than what’s in store
- You’ll ensure the store is well presented and tidy throughout the day so we look at our best
- Whilst your focus will be on hosting, you’ll be trained in all aspects of customer-facing store life, such as:
- Tills – Offering a friendly and efficient checkout experience. You’ll take the time to check everything’s complete and pack fragile items with care, making sure every shopper leaves feeling confident their items will arrive home safely and in perfect condition
- Shop Floor – Helping shoppers find exactly what they’re looking for - and maybe even something they didn’t know they needed. You’ll offer friendly, knowledgeable support that leaves a lasting impression, building loyalty through genuine service and a real passion for our products and people
- Stock & Delivery – A hands-on role that involves some heavy lifting and plenty of variety. While you’ll be taking in deliveries, checking stock, and replenishing the shop floor, this isn’t just a backroom job - it’s customer-facing too. You’ll keep displays looking their best, update pricing and recover the store after busy periods, all while staying tuned in to what shoppers need and making sure everything’s easy to find, well-presented, and ready to go
What we\'ll look for in you
- You are customer obsessed - you put customers first in every interaction
- You are confident in offering assistance across a wide range of homeware items, such as bedding, curtains, homeware and cookware
- You are friendly and pro-active, approaching customers to deliver exceptional customer service
- You’ll enjoy contributing to a welcoming environment that feels like home, for our colleagues and our customers
- You’ll bring your sociable nature and enthusiasm to a fast-paced retail environment, where your energy and passion help create lasting impressions and meaningful moments for everyone who visits us
- You’ll support your colleagues across the store and work together to create a smooth, enjoyable experience for everyone, ensuring everything runs efficiently and with the customer in mind at every step
We’re not after a carbon copy of anyone else. We want people who bring something new to the table - different perspectives, fresh ideas, and a shared love of making our stores feel like home.
Seasonal Sales Assistant - Host in Newport employer: Dunelm
Dunelm is an exceptional employer that prioritises a customer-centric culture, ensuring every team member plays a vital role in creating memorable shopping experiences. With flexible working options, comprehensive wellbeing support, and a commitment to diversity and inclusion, employees are empowered to thrive both personally and professionally. Located in the picturesque Isle of Wight, our store offers a welcoming environment where colleagues can collaborate and grow together, making it a truly rewarding place to work.
StudySmarter Expert Advice🤫
We think this is how you could land Seasonal Sales Assistant - Host in Newport
✨Tip Number 1
Familiarise yourself with the products and services offered in the store. Being knowledgeable about homeware items like bedding, curtains, and cookware will help you engage confidently with customers and provide them with tailored recommendations.
✨Tip Number 2
Practice your customer service skills by role-playing different scenarios with friends or family. This will prepare you for various customer interactions, ensuring you can handle queries and upsell effectively while maintaining a friendly demeanour.
✨Tip Number 3
Showcase your enthusiasm for creating a welcoming environment. Think of ways to make the shopping experience enjoyable, such as greeting customers with a smile and being proactive in offering assistance, which aligns perfectly with the role's focus on customer obsession.
✨Tip Number 4
Be prepared to discuss your flexibility and willingness to work in a fast-paced retail environment. Highlight any previous experience in similar roles or situations where you've successfully adapted to changing demands, as this will demonstrate your readiness for the seasonal position.
We think you need these skills to ace Seasonal Sales Assistant - Host in Newport
Some tips for your application 🫡
Tailor Your CV:Make sure your CV highlights relevant experience in customer service and retail. Emphasise any previous roles where you interacted with customers, as this position is all about creating joyful experiences.
Craft a Personal Cover Letter:Write a cover letter that reflects your passion for customer service. Mention specific examples of how you've gone above and beyond for customers in the past, and express your enthusiasm for joining the team at Dunelm.
Showcase Your Skills:In your application, highlight your tech-savviness and ability to use systems for stock checking and order processing. Mention any experience you have with upselling or providing product recommendations.
Demonstrate Your Team Spirit:Dunelm values teamwork, so include examples of how you've collaborated with colleagues in previous roles. Show that you're ready to support your team and contribute to a welcoming environment.
How to prepare for a job interview at Dunelm
✨Show Your Customer Obsession
Make sure to highlight your passion for customer service during the interview. Share specific examples of how you've gone above and beyond to create memorable experiences for customers in previous roles.
✨Demonstrate Product Knowledge
Familiarise yourself with the types of homeware items the company sells, such as bedding and cookware. Be prepared to discuss how you would assist customers in finding the right products and offer recommendations.
✨Exude Enthusiasm and Positivity
Your energy can make a big difference! Approach the interview with a friendly attitude and be ready to showcase your sociable nature. Employers are looking for candidates who can create a welcoming environment for customers.
✨Prepare for Teamwork Questions
Since collaboration is key in this role, think of examples where you've successfully worked as part of a team. Be ready to discuss how you support colleagues and contribute to a smooth store experience.
