At a Glance
- Tasks: Engage customers, provide exceptional service, and assist with product recommendations.
- Company: Dunelm is a leading homeware retailer focused on creating welcoming experiences.
- Benefits: Flexible working hours, wellbeing support, and access to a 24/7 Virtual GP.
- Other info: Seasonal position with opportunities for growth and development.
- Why this job: Join a vibrant team, make lasting impressions, and enjoy a supportive work culture.
- Qualifications: No specific experience required, just a passion for customer service and teamwork.
Pay -
16-17 - £7.55 per hour.
18+ - £12.21 per hour.
This is a Seasonal position with and end date of 14th February 2026.
Your local store is looking for 16hrs per week Sales Assistant - Host.
Every visit to our store is a chance to make someone\'s day - and you\'ll be right there to make sure it happens, from the first hello to the final thank you.
Our Sales Assistants are the foundation of our stores - a brilliant team at the heart of everything we do. With a focus on creating great experiences, they\'re the first to lend a helping hand, always ready to offer support and guidance. Whether it\'s finding the perfect item or offering a little inspiration, they make sure every customer leaves with exactly what they came for, and a lasting impression that brings them back time and time again.
As a host, you\'ll be the first smile our customers see - and the reason they come back. You\'ll be out on the shop floor, approaching customers, understanding what they\'re looking for and helping them bring their vision to life. You\'ll be confident recommend products, spotting opportunities to upsell, and creating those little moments of joy that make a big difference.
You\'ll also be tech-savvy, using our systems to check stock and organise home delivery, recommend online exclusives, and sort any queries with ease. Whether it\'s helping someone find the perfect cushion or guiding them to something they didn\'t even know they needed, you\'ll make every visit feel personal.
What you\'ll be doing
- You\'ll be customer obsessed - always considering the impact of your actions on the customer experience and striving to deliver joyful experiences in the most effective and thoughtful way
- You\'ll consistently deliver exceptional customer service to support strong CSAT (Customer Satisfaction) scores, ensuring every customer receives a welcoming, helpful, and memorable experience
- You\'ll be the first point of call for our customers, focused on providing exceptional customer service and offering assistance across all departments on the shop floor
- You\'ll help customer find the right products for them, offer advice where required and ensure they leave with everything they came in looking for
- You\'ll process orders for Click & Collect and Home Delivery, offering thousands more products to our customers than what\'s in store
- You\'ll ensure the store is well presented and tidy throughout the day so we look at our best
Whilst your focus will be on hosting, you\'ll be trained in all aspects of customer-facing store life, such as:
- Tills - Offering a friendly and efficient checkout experience. You\'ll take the time to check everything\'s complete and pack fragile items with care, making sure every shopper leaves feeling confident their items will arrive home safely and in perfect condition
- Shop Floor - Helping shoppers find exactly what they\'re looking for - and maybe even something they didn\'t know they needed. You\'ll offer friendly, knowledgeable support that leaves a lasting impression, building loyalty through genuine service and a real passion for our products and people
- Stock & Delivery - A hands-on role that involves some heavy lifting and plenty of variety. While you\'ll be taking in deliveries, checking stock, and replenishing the shop floor, this isn\'t just a backroom job - it\'s customer-facing too. You\'ll keep displays looking their best, update pricing and recover the store after busy periods, all while staying tuned in to what shoppers need and making sure everything\'s easy to find, well-presented, and ready to go
What we\'ll look for in you
- You are customer obsessed - you put customers first in every interaction
- You are confident in offering assistance across a wide range of homeware items, such as bedding, curtains, homeware and cookware
- You are friendly and pro-active, approaching customers to deliver exceptional customer service
- You\'ll enjoy contributing to a welcoming environment that feels like home, for our colleagues and our customers
- You\'ll bring your sociable nature and enthusiasm to a fast-paced retail environment, where your energy and passion help create lasting impressions and meaningful moments for everyone who visits us
- You\'ll support your colleagues across the store and work together to create a smooth, enjoyable experience for everyone, ensuring everything runs efficiently and with the customer in mind at every step
We\'re not after a carbon copy of anyone else. We want people who bring something new to the table - different perspectives, fresh ideas, and a shared love of making our stores feel like home.
D&I statement
Dunelm is committed to becoming a fully inclusive business that is representative of our customers and locations. We recognise the value in diversity and welcome applications from all candidates regardless of sex, age, race, religion, ability, gender or sexual identity, socio-economic background or education. We are committed to making Dunelm a place where everyone can enjoy a successful career and have systems in place to support all our colleagues. We are seeking applications from candidates who share our values and celebrate diversity in all its forms.
Work your way
We have adapted our ways of working to make sure everyone can feel at home, wherever they work. For most roles, we offer flexible working options. In our stores, they include opportunities to work on a part-time basis, seasonal contracts, or adjusted hours to accommodate the important things in your life outside work
Wellbeing is more than just a buzzword here
From our Wellbeing Buddies and Mental Health First Aid training to our progressive parental leave, menopause policies and Colleague Support Fund, we\'re committed to supporting our colleagues in every area - and at every stage - of their lives. Through our partnership with the Retail Trust, everyone at Dunelm has free access to a 24/7 Virtual GP, as well as therapy and counselling, plus information, guidance and advice in all areas of financial, emotional and physical wellbeing.
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Taking opportunities
Meet Amanda, our Chief Stores and People Director, who shares how she feels empowered to take opportunities every day, why Dunelm is her happy place, and why it\'s a really exciting time to join us.
Of course, you should never judge a business by its tech stack. But take a peek at the range of technologies our engineers and developers are currently playing with.
At Dunelm, we love every aspect of the design process. We\'re continually researching new developments in packaging, materials and production methods, tapping into new data insights and keeping track of changing lifestyle trends. We\'re hugely collaborative in the way we work. Together, the teams here have a direct impact on our success, creating amazing products that drive sales and delight our customers, as well as providing direction for our wide and varied range of brands.
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Where you\'ll
be working
Here is where you\'ll be based, whether that\'s an office, or store or one of our sites.
River Way, Newport, Isle of Wight, PO30 5UZ
Locations
Seasonal Sales Assistant - Host in Newport, Wales employer: Dunelm
Dunelm is an exceptional employer that prioritises a customer-centric culture, ensuring every team member plays a vital role in creating memorable shopping experiences. With flexible working options, comprehensive wellbeing support, and a commitment to diversity and inclusion, employees are empowered to thrive both personally and professionally. Located in the picturesque Isle of Wight, our store offers a welcoming environment where colleagues can collaborate and grow together, making it a truly rewarding place to work.
StudySmarter Expert Advice🤫
We think this is how you could land Seasonal Sales Assistant - Host in Newport, Wales
✨Get in Early for Seasonal Opportunities
Retail is all about timing, so keep an eye out for those early seasonal hiring windows. Many shops start ramping up their staff as early as September for the festive rush. Put yourself out there by visiting your favourite stores and chatting with managers about possible openings. You might just land a spot before they even hit the online job boards!
✨Show Off Your Sales Skills
In retail, personality goes a long way! When you're chatting with potential employers, showcase your past customer service experiences and your ability to handle busy floors. If you’ve got experience in sales or dealing with customers, make it a key part of your pitch. Think of it as your secret weapon to landing that seasonal gig!
✨Engage with Local Retail Communities
Get involved in local retail job fairs and community events! Many retailers will host hiring sessions during peak seasons, and these are perfect opportunities to meet company representatives face-to-face. Plus, you’ll start building connections that can help you land future roles. So, grab your best outfit and get out there!
✨Leverage Social Media for Retail Roles
Don’t underestimate the power of social media in your job hunt! Follow your local retailers and engage with their posts—like, comment, or share your favourite items. Companies often announce openings on their social platforms first, so being active can give you a leg up. Remember to mention any relevant retail experience you have in your interactions!
We think you need these skills to ace Seasonal Sales Assistant - Host in Newport, Wales
Some tips for your application 🫡
Show Your Passion for Retail:In your application, let your love for retail shine through! We want to see your enthusiasm and any previous retail experiences that make you the perfect fit for the Seasonal Sales Assistant - Host position at Dunelm. Whether it's a past role or a memorable shopping experience that sparked your interest, share those moments!
Highlight Your Customer Service Skills:Customer service is at the heart of retail, especially in a seasonal role like this. Make sure to include specific examples of how you've dealt with customers in the past, resolved issues, or gone above and beyond to make someone’s day. This will show us that you're ready to tackle the bustling holiday season!
Flexibility is Key:For a seasonal role, flexible availability is really important. Mention your availability in your cover letter—highlighting that you're ready to jump in when needed, including during peak times. This can set you apart from other candidates who may have less availability!
Keep It Concise and Relevant:Seasonal roles attract a lot of applicants, so keep your CV sharp and focused. Use bullet points to break down your previous retail experiences and skills so we can quickly see why you'd be a great fit for the Seasonal Sales Assistant - Host at Dunelm. Remember, quality over quantity!
How to prepare for a job interview at Dunelm
✨Know Your Products
Brush up on the products or brands that Dunelm sells. Customers will be looking for advice, and demonstrating your product knowledge can really make you stand out during the interview. Think about how you can engage with their merchandise and show real enthusiasm for the items they'll be selling this season.
✨Prepare for Scenario-Based Questions
In retail, you'll often face situation-based questions like, 'How would you handle an upset customer?' or 'What would you do if stock runs out during a busy sale?'. Think of specific examples from your experience or past roles to showcase your problem-solving skills and customer service approach.
✨Highlight Your Flexibility
Since this is a seasonal role, Dunelm is likely looking for someone who can adapt easily. Be ready to discuss your availability and willingness to work various shifts, especially during peak hours. Showing you're a team player who can jump in where needed will make a great impression!
✨Bring a Can-Do Attitude
As a seasonal employee, you'll be part of a fast-paced environment. Expressing your eagerness to learn and take on new tasks can set you apart. Share any experiences where you've tackled challenges head-on or picked up new skills quickly, making it clear that you're ready for whatever comes your way at Dunelm.
