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For Companies At a Glance
- Tasks: Serve delicious coffee and food while creating joyful customer experiences.
- Company: Join the thriving Pausa coffee shop team at the heart of customer satisfaction.
- Benefits: Competitive pay, flexible hours, and a fun, energetic work environment.
- Why this job: Be part of a team that brightens people's days with every cup served.
- Qualifications: Customer-focused, team player with previous experience in a similar role.
- Other info: Bring your unique perspective and ideas to make our coffee shop feel like home.
Overview
Pay – 16-17 – £7.55 per hour. 18+ – £12.21 per hour.
From the first coffee poured to the final smile shared, every moment in Pausa is a chance to brighten someone’s day – and you’ll be right at the centre of it all.
Our coffee shops, affectionately titled Pausa, are positively thriving and it is our Coffee Shop Assistants that are at the very heart of their success. You’ll take pride in every cup you pour, build expert knowledge of our product range and meaningfully connect with our customers. Whether it’s a regular grabbing their usual or a first-time visitor, you’ll make sure every customer leaves feeling better than when they arrived. It’s a busy, hands-on role that takes energy, focus and a fair bit of graft.
What you\’ll be doing
Whilst meeting high standards for Health and Safety and Food Hygiene, our Coffee Shop Assistants function as part of a tight knit team, working well under pressure and excelling in product knowledge to deliver an exceptional experience for our customers.
- Be customer obsessed – consistently consider the impact of your actions on the customer experience, and strive to deliver joyful experiences in the most effective and thoughtful way
- Serving hot and cold beverages that delight our customers
- Dishing up our delicious savoury and sweet food items, ensuring presentation sparks joy
- Ensuring all cooked food is nice and hot so they can be enjoyed as intended
- Keeping the restaurant tables clear and sanitised as promptly as possible to maintain our customers high expectations
- Providing an exceptional standard of cleanliness throughout the kitchen, service area and restaurant
- Consistently deliver exceptional customer service to support strong CSAT (Customer Satisfaction) scores, ensuring every customer receives a welcoming, helpful, and memorable experience.
- As part of this role you will be working and in contact with a variety of different ingredients including dairy, nuts, meat products including pork
What we\’ll look for in you
- You are customer obsessed – you put customers first in every interaction
- You’re flexible, able to work across the weekends and evenings
- You have previous experience working closely with a team and you’ll ideally have prior work experience in a similar environment
- You are a friendly, hard-working individual who loves to provide a joyful customer dining experience
- You are a team player who never fails to contribute and loves the satisfaction of a job well done and a smile on our customers faces
We’re not after a carbon copy of anyone else. We want people who bring something new to the table – different perspectives, fresh ideas, and a shared love of making our stores feel like home.
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Seasonal Barista/Coffee Shop Assistant employer: Dunelm
Contact Detail:
Dunelm Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Seasonal Barista/Coffee Shop Assistant
✨Tip Number 1
Get to know the company! Before your interview, spend some time learning about Pausa and its values. This will help you connect with the team and show that you're genuinely interested in being part of their coffee-loving family.
✨Tip Number 2
Practice your customer service skills! Think of scenarios where you might need to handle tricky situations or delight a customer. Being prepared will help you shine during the interview and demonstrate your customer-obsessed attitude.
✨Tip Number 3
Show off your teamwork spirit! Be ready to share examples of how you've worked well in a team before. Pausa values collaboration, so highlighting your ability to contribute positively will make you stand out.
✨Tip Number 4
Apply through our website! It’s the best way to ensure your application gets noticed. Plus, it shows you’re keen on joining the Pausa team. Don’t miss out on the chance to be part of something special!
We think you need these skills to ace Seasonal Barista/Coffee Shop Assistant
Some tips for your application 🫡
Show Your Passion for Coffee: When you're writing your application, let your love for coffee shine through! Share any experiences you've had in coffee shops or how you enjoy making someone's day with a great cup of coffee. We want to see that you're excited about being part of our Pausa team!
Highlight Your Customer Service Skills: Make sure to emphasise your customer service experience. Talk about times you've gone above and beyond to make someone smile or how you handle busy situations. Remember, we’re all about creating joyful experiences for our customers!
Be Yourself: We’re looking for unique individuals who can bring something fresh to our team. Don’t be afraid to show your personality in your application. Whether it’s a quirky anecdote or your favourite coffee order, let us get to know the real you!
Apply Through Our Website: To make sure your application gets to us quickly, apply directly through our website. It’s super easy and ensures we see your application right away. Plus, you’ll be one step closer to joining our amazing team at Pausa!
How to prepare for a job interview at Dunelm
✨Know Your Coffee
Brush up on your coffee knowledge before the interview. Familiarise yourself with different types of coffee, brewing methods, and the menu items they offer. This will show your passion for the role and help you connect with the interviewers.
✨Showcase Your Customer Service Skills
Prepare examples from your past experiences where you went above and beyond for a customer. Highlight how you made their experience memorable, as this role is all about creating joyful moments for customers.
✨Teamwork is Key
Be ready to discuss your experience working in a team. Share specific instances where you collaborated effectively with others, especially in high-pressure situations. This will demonstrate that you can thrive in a busy coffee shop environment.
✨Bring Your Personality
Don’t be afraid to let your personality shine through during the interview. They’re looking for someone who can bring something new to the table, so share your unique perspectives and ideas on how to enhance the customer experience.
