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- Tasks: Lead a dynamic team to enhance customer experience and drive sales in our Salisbury store.
- Company: Join Dunelm, a vibrant retail company focused on customer satisfaction.
- Benefits: Flexible working hours, competitive pay, and opportunities for career growth.
- Other info: Be part of a supportive team culture with excellent engagement.
- Why this job: Make a real impact by creating an amazing shopping experience for customers.
- Qualifications: Previous management experience in retail and a passion for stock management.
The predicted salary is between 28800 - 43200 £ per year.
We have a fantastic opportunity to join as Deputy Manager (Customer Experience Coach) to work in our Salisbury Dunelm Store. As a Coach, you will look after all stock processes and commercial activities in the store you are based in but also deputise for the Store Manager (Store Coach) in their absence.
Our colleagues are our foundations; a wonderful team of people at the heart of our stores. With customer focus the number one priority, our Sales Assistants and Management teams are the first point of call for lending a helping hand and are always interacting with customers, ensuring they leave with exactly what they want and a positive lasting impression.
As a Deputy Store Coach, you will be responsible for commercially driving the store forward through strong stock controls and product availability, planning and execution of campaigns and most importantly, ensuring our customers receive an amazing shopping experience.
What you’ll be doing:
- Trading the store to ensure strong sales growth through the completion of key weekly activities such as merchandising the store and ensuring campaigns are completed within timescales provided.
- Ensuring customers have a great shopping experience through product recovery and updated POS and pricing.
- Engrain stock routines into all colleagues to ensure high stock integrity and warehouse procedures.
- Lead by example and create an excellent culture and working environment for your team through great colleague engagement.
- Manage a team of around 30 colleagues and direct line management of 3 Team Leaders who all oversee certain instore departments/areas.
- Assist the Store Coach day-to-day and take full responsibility for all aspects of running a successful store in their absence.
What we’ll look for in you:
- Previous management experience, preferably in a retail environment where you’ve needed to be commercially driven and taken a hands-on approach in day-to-day activity.
- Part-time working days can be flexible but ideally working on Monday, Friday and Saturday or Sunday.
- Demonstrate a proven background in developing business performance and exceeding KPIs, whilst also delivering the highest levels of store standards.
- A passion for stock management.
- A passion for delighting your customers by ensuring an unrivalled shopping experience.
- A team-orientated person, able to communicate effectively and build high performing and highly engaged teams.
Deputy Store Manager in Salisbury employer: Dunelm
Contact Detail:
Dunelm Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Deputy Store Manager in Salisbury
✨Tip Number 1
Get to know the company culture! Before your interview, spend some time browsing their website and social media. This will help you understand their values and how you can fit in as a Deputy Store Manager.
✨Tip Number 2
Practice your customer service scenarios! As a Customer Experience Coach, you'll need to demonstrate how you handle various situations. Think of examples from your past experience where you’ve gone above and beyond for customers.
✨Tip Number 3
Show off your leadership skills! Be ready to discuss how you've managed teams before. Share specific instances where you’ve motivated your colleagues or improved team performance.
✨Tip Number 4
Don’t forget to follow up! After your interview, send a quick thank-you note. It shows your enthusiasm for the role and keeps you fresh in their minds. And remember, apply through our website for the best chance!
We think you need these skills to ace Deputy Store Manager in Salisbury
Some tips for your application 🫡
Tailor Your CV: Make sure your CV reflects the skills and experiences that match the Deputy Store Manager role. Highlight your management experience and any retail achievements that show you can drive sales and enhance customer experience.
Craft a Compelling Cover Letter: Your cover letter is your chance to shine! Use it to tell us why you're passionate about retail and how your previous roles have prepared you for this position. Be sure to mention your love for stock management and creating great customer experiences.
Showcase Your Leadership Skills: As a Deputy Store Manager, you'll be leading a team. In your application, share examples of how you've successfully managed teams in the past. We want to see how you engage and motivate your colleagues to achieve great results.
Apply Through Our Website: We encourage you to apply directly through our website. It’s the best way for us to receive your application and ensures you’re considered for the role. Plus, it’s super easy to do!
How to prepare for a job interview at Dunelm
✨Know Your Store Inside Out
Before the interview, make sure you familiarise yourself with the Dunelm store in Salisbury. Understand their product range, current promotions, and customer service ethos. This will show your genuine interest and help you answer questions more effectively.
✨Showcase Your Leadership Skills
As a Deputy Store Manager, you'll be leading a team. Prepare examples of how you've successfully managed teams in the past, focusing on how you engaged colleagues and improved performance. Use specific metrics or outcomes to illustrate your impact.
✨Emphasise Customer Experience
Since customer focus is key, think of instances where you've gone above and beyond to enhance customer satisfaction. Be ready to discuss how you would ensure customers leave with a positive impression and how you would handle any challenges that arise.
✨Prepare for Stock Management Questions
Given the importance of stock processes, brush up on your knowledge of stock management practices. Be prepared to discuss how you would maintain stock integrity and manage inventory effectively, as well as any relevant systems or tools you’ve used.